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  1. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       08 Aug 2016 #21

    myrnsterMash, you have a choice.

    Follow the advice being given re: malware remediation or do a clean install.

    If you're leaning to the clean install, please let members know so they don't spend time on something that doesn't bear fruit.

    A clean install cures all ailments, except hardware issues. Too many people don;'t actually do a clean install, they do a pseudo clean install which can in itself be problematic.

    • A clean install begins with a backup of your data to an external device
    • The disk is then cleaned/wiped leaving it raw or unallocated
    • Windows is custom installed to the raw/unallocated space
    • All drivers are supplied by Windows Update - only missing drivers are downloaded from the vendor site.
    • All 3rd party software is reinstalled using the current version from the vendor site.
    • all settings must be reviewed and changed to your personal preferences


    full tutorial: Windows 10 - Clean Install - Windows 10 Forums

    I agree with Jimbo that this is the best way to install Windows, but I agree more with simrick in that you don't want or need to reinstall Windows for all malware infections. Only the most deep rooted malware requires wiping the drive.

    I understand Jimbo's concern about downloading tools and running them on an infected machine, but I also understand malware and the tools. If an infection is really smart or really persistent (most are not) the prescription is to create a Rescue Disc (Defender, Avast, Bitdefender... many choices) on a machine that is known to be clean. That rescue disc can then scan the infected machine offline.

    The choice is always up you myrnsterMash.

    Did you run Malwarebytes? I don't recall seeing the output.

    Did you clean in Adwcleaner?
    Last edited by Slartybart; 08 Aug 2016 at 17:16.
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    So. CA
    Posts : 60
    Windows 10 32-bit x 64 processor
       09 Aug 2016 #22

    [QUOTE=simrick;767157]To address the JRT log:

    Hello simrick!

    Thank all of you for your time and passing on your invaluable knowledge. I have edited and/or deleted responses, so if I repeat myself I apologize. My thinking is that too much credit is given to this one file, app, program, whatever and some, not all, perhaps that is coming up from running these programs is over the course of six years of usage. I earned my BS degree online doing incredible amounts of research, completed online training, use it for work-from-home, and for my daughter's (now 12) homework, just to name a few purposes. Six years is a long time considering I am on it more hours than sleeping, although sometimes I was literally, sleeping on it, ha ha. You have no idea how p'd off I am for allowing this to happen.
    I have to admit the idea of a clean install is appealing, if only for that "new car" feel, but if it comes down to that I may need therapy after it is all over... I am kidding, of course, but I do not think it is corrupting my workhorse HP, yet? The only things I am noticing is Outlook mail being somewhat unresponsive, or slow to act when trying to go from the inbox to junk, for instance. The only other program that is problematic is the rarely, seriously, rarely used FaceBook. It will start blacking out blocks of the screen when I move the mouse (after a length of time, sometimes). I close it and everything is fine, but this started before this situation, and why I say too much credit might be given this particular infection.
    It may have done me a favor by making me run these programs, but Outlook has not improved (FB is yet been determined). I say, onwards and upwards, because I am not done yet with the suggested programs to run. Let's see what comes up next.
    Thanks!
      My System SpecsSystem Spec


  3. Joined : Apr 2015
    Posts : 9,154
    W10Prox64
       09 Aug 2016 #23

    myrnsterMash said: View Post
    ...{snip} over the course of six years of usage...{snip}

    ...The only things I am noticing is Outlook mail being somewhat unresponsive, or slow to act when trying to go from the inbox to junk, for instance. The only other program that is problematic is the rarely, seriously, rarely used FaceBook. It will start blacking out blocks of the screen when I move the mouse (after a length of time, sometimes). I close it and everything is fine, but this started before this situation, and why I say too much credit might be given this particular infection.
    It may have done me a favor by making me run these programs, but Outlook has not improved (FB is yet been determined). I say, onwards and upwards, because I am not done yet with the suggested programs to run. Let's see what comes up next.
    Thanks!
    The Outlook problem may be due to an ever-increasing PST file size. If you don't regularly clear out your emails, the PST file can grow to be huge, affect performance, and even become corrupted (just something to check).

    The display issues in FB might be resolved with another browser, or they could be W7 display leftovers. I see that a lot on W7 upgraded machines.

    Indeed a clean install, when you have time, would give it that new car feel! Cheers!
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    So. CA
    Posts : 60
    Windows 10 32-bit x 64 processor
       09 Aug 2016 #24

    Slartybart said: View Post
    I trust Adwcleaner enough to clean everything it reports. That being said, I don't know what DAP and Speedbit are, so you'll have to decide if they are legit on your machine.

    I also recommend running DISM cleanup and SFC after all utilities have done their job.

    There are two other on-demand scanners that you also might want to run (I usually suggest about 8 scanners).
    After you run the ones mentioned,

    1. Junkware Removal Tool


    2. Hitman Pro (30 day trial - no purchase required)
      Direct download (x64)
      Hitman FAQS (PDF)
      Hitman manual (PDF)



    To answer your question more directly - yes, clean the buggers
    Hello:

    As I run these much appreciated suggested programs, Hitman, is literally scaring the bejeebers out of me! Taking a closer look I notice they are ALL cookies. Should I feel somewhat relieved? Considering the amount is this the target, or a target for malware, or does Hitman wipe out cookies as a precautionary measure?
    Click image for larger version. 

Name:	ScreenHunter_01 Aug. 09 12.27.gif 
Views:	30 
Size:	27.0 KB 
ID:	95224

    In answer to your question about the clean install, I want to continue with cleaning up my system. A clean install is my last resort. The "new car feel" is me trying to stay positive if it comes to that.

    Thanks for everything! I know I am not done yet, and will see what is next on the list from previous posts. I will keep you updated. Oh, and yes I ran Malwarebytes. It is the first results posted.
    Last edited by myrnsterMash; 09 Aug 2016 at 19:45. Reason: Additional info
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,154
    W10Prox64
       09 Aug 2016 #25

    myrnsterMash said: View Post
    Hello:

    As I run these much appreciated suggested programs, Hitman, is literally scaring the bejeebers out of me! Taking a closer look I notice they are ALL cookies. Should I feel somewhat relieved? Considering the amount is this the target, or a target for malware, or does Hitman wipe out cookies as a precautionary measure?
    Click image for larger version. 

Name:	ScreenHunter_01 Aug. 09 12.27.gif 
Views:	30 
Size:	27.0 KB 
ID:	95224
    Cookies are just tracking garbage left from web sites you visit. They technically "track you", and so it's good to get rid of them. Nothing to worry about though.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       09 Aug 2016 #26

    myrnsterMash said: View Post
    .....
    Thanks for everything! I know I am not done yet, and will see what is next on the list from previous posts. I will keep you updated. Oh, and yes I ran Malwarebytes. It is the first results posted.
    Thanks, I'll look at the Mbam log (simrick probaly already gave it a go)

    If simrick doesn't object or have another on-demand tool ... I think the next step is

    simrick said: View Post
    ...
    When all is said and done, an ESET Online Scan will confirm the system is clean, but that's the final step.
      My System SpecsSystem Spec


  7. Joined : Apr 2015
    Posts : 9,154
    W10Prox64
       09 Aug 2016 #27

    Slartybart said: View Post
    Thanks, I'll look at the Mbam log (simrick probaly already gave it a go)

    If simrick doesn't object or have another on-demand tool ... I think the next step is
    There was an MBAM log? I don't think I saw that...sorry.
      My System SpecsSystem Spec


  8. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       09 Aug 2016 #28

    I didn't see it either - maybe JRT by Malwarebytes made myrnsterMash think Mbam was run .... maybe I missed it

    Either way, myrnsterMash, please point this blind old man to the log, or ... run Mbam - checking the rootkits option, and post the log

    Thanks
      My System SpecsSystem Spec


  9. Joined : Aug 2016
    So. CA
    Posts : 60
    Windows 10 32-bit x 64 processor
       14 Aug 2016 #29

    Slartybart said: View Post
    Thanks, I'll look at the Mbam log (simrick probaly already gave it a go)

    If simrick doesn't object or have another on-demand tool ... I think the next step is
    Sorry about the delay in responding...Apparently, I came down with my own "virus," and wiped me out, ugh. I am in the process of running the ESET, and will post those results when it completes. Yeah, I should close all or any open windows, but wanted to give you a heads up.
      My System SpecsSystem Spec


  10. Joined : Aug 2016
    So. CA
    Posts : 60
    Windows 10 32-bit x 64 processor
       14 Aug 2016 #30

    Sorry about the misguided location of the Malwares scan. Here it is:

    The results of Junkware Removal:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 8.0.7 (07.03.2016)
    Operating System: Windows 10 Home x86
    Ran by MyrnaZ (Administrator) on Mon 08/08/2016 at 11:06:30.64
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    File System: 8

    Successfully deleted: C:\Program Files\mozilla firefox\defaults\pref\itms.js (File)
    Successfully deleted: C:\Users\MyrnaZ\AppData\Roaming\Mozilla\Firefox\Profiles\swc237wp.default-1431645510788\extensions\{ada4b710-8346-4b82-8199-5de2b400a6ae}\chrome\content\reminderfox\searchbar\rmSearch.xml (File)
    Successfully deleted: C:\Users\MyrnaZ\AppData\Roaming\Mozilla\Firefox\Profiles\swc237wp.default-1431645510788\extensions\staged (Folder)
    Successfully deleted: C:\Users\MyrnaZ\Documents\add-in express (Folder)
    Successfully deleted: C:\WINDOWS\wininit.ini (File)
    Successfully deleted: C:\WINDOWS\prefetch\GOOGLETOOLBARMANAGER_F3B2E431-CB7868A8.pf (File)
    Successfully deleted: C:\WINDOWS\prefetch\GOOGLETOOLBARNOTIFIER.EXE-EB3F2433.pf (File)
    Successfully deleted: C:\WINDOWS\prefetch\GOOGLETOOLBARUSER_32.EXE-4E14BB2A.pf (File)



    Registry: 8

    Successfully deleted: HKLM\Software\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh (Registry Key)
    Successfully deleted: HKLM\SYSTEM\CurrentControlSet\services\YahooAUService (Registry Key)
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{A528727A-EE60-4373-BE61-E09B7553A601} (Registry Key)
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B108B3CA-E254-4A4A-98F7-02ECD969B1EF} (Registry Key)
    Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{FA640EF7-4E43-420C-BF32-A8D56291F7EE} (Registry Key)
    Successfully deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6dfc55bb-bfff-485a-9709-90c3fdf6db58} (Registry Key)
    Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Toolbar\\{6dfc55bb-bfff-485a-9709-90c3fdf6db58} (Registry Value)




    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Mon 08/08/2016 at 11:14:30.04
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      My System SpecsSystem Spec


 
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