Windows 10: Remove PUP application from DVD Drive (F:) CDROM

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  1. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Aug 2016 #91

    I'll read your re-recap again.


    Here' what I would do next.

    1. Turn off hibernation
      Command Prompt (Admin)
      powercfg /h off

    2. Clean Startup (boot)
      Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

    3. Rkill
      I'd like to see the log. There was an object that was stopped before, I think it was ReImage and that was cleaned up. Let's see though.

    4. Uninstall Avast
      Make sure Windows Defender is running

      This step is only because you've reported that Avast has opened dialogs for operations that I don't quite understand. Is it an older version known to have issues with Win10? Is something not correctly configured? Is there something overly configured? Basically, it's easier to remove Avast from the equation than to play 20 questions.

      As long as you have Defender running, your machine is sufficiently protected for these exercises.
      You can, if you chose, install the current version of Avast after you're done the remaining tasks.

    5. Run an offline threat scan with Bitdefender Rescue

      1. Download the Bitdefender Rescue CD ISO

      2. Insert a blank CD-R disc in your Optical drive

      3. Navigate to your Downloads folder
        1. Right click bitdefender-rescue-cd.iso
        2. Select Burn disc image
        3. Verify that the drive is correct
        4. Press the Burn button

      4. When the burn finishes, the disc should eject
        Label the Disc
        Bitdefender Rescue Disc
        MM/DD/YYYY
      5. Perform an offline scan of your machine
        See: How to scan your computer with Bitdefender Rescue CD


    Depending on what Bitdefender finds, this might be the final scan.

    Then there's the cleanup.
    cCleaner (files & reg), Dism, SFC

    might as well do some other house cleaning chores
    chkdsk & defrag
      My ComputerSystem Spec


  2. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       20 Aug 2016 #92

    Okay, thanks soooo much. Are the .zip files out of the ordinary, and my email address in permissions? I just want to know for future reference.
      My ComputerSystem Spec


  3. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       20 Aug 2016 #93

    Rkill 2.8.4 by Lawrence Abrams (Grinler)
    BleepingComputer.com - News, Reviews, and Technical Support
    Copyright 2008-2016 BleepingComputer.com
    More Information about Rkill can be found at this link:
    RKill - What it does and What it Doesnt - A brief introduction to the program - Anti-Virus, Anti-Malware, and Privacy Software

    Program started at: 08/20/2016 12:03:54 PM in x86 mode.
    Windows Version: Windows 10 Home

    Checking for Windows services to stop:

    * No malware services found to stop.

    Checking for processes to terminate:

    * No malware processes found to kill.

    Checking Registry for malware related settings:

    * No issues found in the Registry.

    Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

    Performing miscellaneous checks:

    * Windows Defender Disabled

    [HKLM\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware" = dword:00000001

    Checking Windows Service Integrity:

    * b06bdrv [Missing Service]
    * ebdrv [Missing Service]
    * iaLPSSi_GPIO [Missing Service]
    * iaLPSSi_I2C [Missing Service]
    * ibbus [Missing Service]
    * ksthunk [Missing Service]
    * mlx4_bus [Missing Service]
    * ndfltr [Missing Service]
    * PerfHost [Missing Service]
    * vpci [Missing Service]
    * WinMad [Missing Service]
    * WinVerbs [Missing Service]

    * NetTcpPortSharing => %systemroot%\Microsoft.NET\Framework\v4.0.30319\SMSvcHost.exe [Incorrect ImagePath]

    * PrintNotify => C:\WINDOWS\system32\spool\drivers\W32X86\3\PrintConfig.dll [Incorrect ServiceDLL]

    Searching for Missing Digital Signatures:

    * No issues found.

    Checking HOSTS File:

    * No issues found.

    Program finished at: 08/20/2016 12:06:13 PM
    Execution time: 0 hours(s), 2 minute(s), and 19 seconds(s)
      My ComputerSystem Spec


  4. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Aug 2016 #94

    myrnsterMash said: View Post
    Okay, thanks soooo much. Are the .zip files out of the ordinary, and my email address in permissions? I just want to know for future reference.
    Looks as though the zip files are logs from the ESET poweliks removal tool. You can delete them if you like.

    The security permissions are showing your MS Account login ID - just as they show other login ID permissions.

    Good, Rkill doesn't see anything to stop - I'm fairly certain that was ReImage and now that it's gone, Rkill doesn't have to kill it.


    Please do me a favor and explicitly tell me what you ran so I don't have to guess.

    The list
    Turn off hibernation
    Clean Startup (boot)
    Rkill - This one I know you ran, you posted a log

    Next up
    Uninstall Avast
    Make sure Windows Defender is running
    <!> If Defender doesn't Start - post that information .... that's a signal that soemthing is a miss.
    Run an offline threat scan with Bitdefender Rescue

    I have to look where a log might be written (C:\RescueCD Logs I think), but a camera shot of threats found would work too.
    Then remove or quarantine the threats, if any.
      My ComputerSystem Spec


  5. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       20 Aug 2016 #95

    Defender wants to run a scan, but is not included in your directions, so I skipped it and restarting to finish the Avast uninstall. Fingers crossed...I ran everything in order, hibernate, and clean reboot per the instructions your link directed me. Defender is on, like I mentioned....
    Last edited by myrnsterMash; 20 Aug 2016 at 16:35.
      My ComputerSystem Spec


  6. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Aug 2016 #96

    myrnsterMash said: View Post
    Defender wants to run a scan, but is not included in your directions, so I skipped it and restarting to finish the Avast uninstall. Fingers crossed...I ran everything in order, hibernate, and clean reboot per the instructions your link directed me. Defender is on, like I mentioned....
    I wouldn't worry about the toaster, not much you can do other than sweep the crumbs into the garbage pail.

    Progress sounds good.

    It would have been OK to run a scan with Defender - but you're following directions and that wasn't on the list

    So now you're running Bitdefender Rescue scan?
    See the bottom of post# 91 if you need a refresher
      My ComputerSystem Spec


  7. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       20 Aug 2016 #97

    Ahhhh, yes, if things could only happen as they should....
    Click image for larger version. 

Name:	ScreenHunter_01 Aug. 20 16.48.gif 
Views:	13 
Size:	5.8 KB 
ID:	97236

    Should I try a flash drive? I do not know if USB was referring to an external drive, but if a CD/DVD is okay, why not a flash drive? Then, again what do I know, obviously. I tried to burn 2x on 2 different DVD + RW, and received the same message both times...I know I am a royal pain 3, 4 days, uhhh weeks ago, and I apologize, sincerely. I do not want to continue bothering any of you, so I completely understand if you want to wash your hands of this mess I created, at this point. It is what it is, and is not going to be my detriment. If this is the worst thing that happens to me, I am lucky and should take that short drive to Vegas! (but not to get married, nuh uh, no luck there ).
    Last edited by myrnsterMash; 20 Aug 2016 at 19:20.
      My ComputerSystem Spec


  8. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Aug 2016 #98

    Command Prompt (Admin)
    Copy the line below and paste it into the Command window (right click = paste)
    Put a tick mark in every box, then press OK

    Do NOT close the Command Prompt window until the cleanup finishes

    %SystemRoot%\System32\Cmd.exe /c Cleanmgr /sageset:65535 & Cleanmgr /sagerun:65535

    Download and run cCleaner FREE
    CCleaner - Standard

    Watch during the installation for extras, such as Google Chrome or any toolbars.
    Remove the ticks from those extra packages

    Cleaner option

    I clean just about everything, you might not want to clean some things such as passwords or cookies- that's up to you

    Click image for larger version. 

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    Analyse
    Run Cleaner


    Registry option

    Scan for issues
    Answer yes to backup
    Clean everything

    Scan registry again for any dependency entries from the 1st scan/clean
    Answer yes to backup
    Clean everything

    See if Burn disc works.
      My ComputerSystem Spec


  9. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       20 Aug 2016 #99

    myrnsterMash said: View Post
    Ahhhh, yes, if things could only happen as they should....
    Click image for larger version. 

Name:	ScreenHunter_01 Aug. 20 16.48.gif 
Views:	13 
Size:	5.8 KB 
ID:	97236

    Should I try a flash drive? I do not know if USB was referring to an external drive, but if a CD/DVD is okay, why not a flash drive? Then, again what do I know, obviously. I tried to burn 2x on 2 different DVD + RW, and received the same message both times...I know I am a royal pain 3, 4 days, uhhh weeks ago, and I apologize, sincerely. I do not want to continue bothering any of you, so I completely understand if you want to wash your hands of this mess I created, at this point. It is what it is, and is not going to be my detriment. If this is the worst thing that happens to me, I am lucky and should take that short drive to Vegas! (but not to get married, nuh uh, no luck there ).
    C'est la vie!

    I hate it when I make coasters - that hole n the middle doesn't protect my fine Ikea furniture very well.

    I prefer to use a CD - nasties can't write to them (but neither can you at the moment , but sure, you can put Bitdefender Rescue on a Flash drive. A CD-R is large enough - but try the flash dirve method

    See: How to create a Bitdefender Rescue CD
    Creating a Bitdefender Rescue CD on a USB flash drive

    When you cannot write a CD/DVD, you can use a USB flash drive. Bitdefender recommends Stickifier, a free open-source tool that creates a bootable Rescue CD on a USB flash.

    I've never used Stickifer
    The only things I see worth mentioning are
    Select an existing ISO image - the Bitdefender ISO you already have
    The USB must be FAT32 formatted
    <!> and all data will be erased.

    Let me know if you get stuck using Stickifier

    Please don't apologize. Everyone here volunteers because they enjoy helping people with technological issues.

    If I give up, and I rarely do, I'll raise a white flag and suggest a clean install. I didn't think the issue warranted a clean install when I started helping, and the issues still aren't bad. There will always be some residual cleanup after malware remediation. Bitdeferende was probably the last scan , but HW got in the way
    - Lions, Tigers, and Bears ... Oh My !!!
      My ComputerSystem Spec


  10. Posts : 60
    Windows 10 32-bit x 64 processor
    Thread Starter
       20 Aug 2016 #100

    OMG! I am afraid, very, very afraid ticking every box, but I trust you....my old Windows 7 stuff, ("if you are sure no users personal files are missing after the upgrade" Yikes), Windows upgrade log files, etc.
      My ComputerSystem Spec


 
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