Windows 10: What is iSkySoft and is it Nasty? Solved

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  1. Posts : 16,214
    Windows 10 Insider Preview Build 16241
       29 Jul 2016 #1

    What is iSkySoft and is it Nasty?


    I'm not sure what this is, but iSkySoft is on my computer and is not visible anywhere but in AppData! The path is:

    C:\users\appdata\local\iskysoft\ISHelper\spawnWND=$10410\NotifyWND\=$303F8\VerySilent

    I really don't think this belongs, and I'm also thinking it snuck in when I was looking for PDF-Xchange and accidentally installed the iSkySoft PDF Editor.

    What do y'all think?
      My ComputerSystem Spec

  2.    29 Jul 2016 #2

    Wynona said: View Post
    I'm not sure what this is, but iSkySoft is on my computer and is not visible anywhere but in AppData! The path is:

    C:\users\appdata\local\iskysoft\ISHelper\spawnWND=$10410\NotifyWND\=$303F8\VerySilent

    I really don't think this belongs, and I'm also thinking it snuck in when I was looking for PDF-Xchange and accidentally installed the iSkySoft PDF Editor.

    What do y'all think?
    May be this will help?

    Your PC Fixer: Remove iSkysoft Unwanted Programs Completely
      My ComputerSystem Spec


  3. Posts : 16,214
    Windows 10 Insider Preview Build 16241
    Thread Starter
       29 Jul 2016 #3

    cereberus said: View Post
    Well, it said it found 25 threats, none of which were anywhere related to iSkySoft. Furthermore, when I told it to fix the threats, I was told in order to remove those threats, I would have to buy the full version of SpyHunter!

    I wouldn't mind paying for a security app if I were told the price up front; however, for it to find "threats" and then tell me I have to pay to have them removed is blatantly unethical, unscrupulous and underhanded. They'll not get any of my money!

    Bottom line is that it didn't find iSkySoft and it found spyware cookies from Travelocity; I wonder how they got there, since I've never been to the site in my life! Maybe a false positive?

    I know you meant well, and I don't blame you one bit for this debacle, but this one's a fail for me.
      My ComputerSystem Spec

  4.    29 Jul 2016 #4

    Wynona said: View Post
    Well, it said it found 25 threats, none of which were anywhere related to iSkySoft. Furthermore, when I told it to fix the threats, I was told in order to remove those threats, I would have to buy the full version of SpyHunter!

    I wouldn't mind paying for a security app if I were told the price up front; however, for it to find "threats" and then tell me I have to pay to have them removed is blatantly unethical, unscrupulous and underhanded. They'll not get any of my money!

    Bottom line is that it didn't find iSkySoft and it found spyware cookies from Travelocity; I wonder how they got there, since I've never been to the site in my life! Maybe a false positive?

    I know you meant well, and I don't blame you one bit for this debacle, but this one's a fail for me.
    Spyhunter is a fake anti malware program. DON'T INSTALL AND RUN IT! Run Malwarebytes Anti Malware, HitmanPro, Zemana free, and AdwCleaner. These tools should clean up that PUP on your computer.

    Also, Spyhunter even sued Bleepingcomputer.com for a bad comment review which is ridiculous.
      My ComputerSystem Spec

  5.    29 Jul 2016 #5

    Wynona said: View Post
    Well, it said it found 25 threats, none of which were anywhere related to iSkySoft. Furthermore, when I told it to fix the threats, I was told in order to remove those threats, I would have to buy the full version of SpyHunter!

    I wouldn't mind paying for a security app if I were told the price up front; however, for it to find "threats" and then tell me I have to pay to have them removed is blatantly unethical, unscrupulous and underhanded. They'll not get any of my money!

    Bottom line is that it didn't find iSkySoft and it found spyware cookies from Travelocity; I wonder how they got there, since I've never been to the site in my life! Maybe a false positive?

    I know you meant well, and I don't blame you one bit for this debacle, but this one's a fail for me.
    Ah well - but point is it seems to be malware possibly, and so a "deep clean" may be needed. If it has not been there long, maybe a system restore might help?
      My ComputerSystem Spec

  6.    29 Jul 2016 #6

    cereberus said: View Post
    Ah well - but point is it seems to be malware possibly, and so a "deep clean" may be needed. If it has not been there long, maybe a system restore might help?
    SpyHunter by Enigma Software Group USA, LLC is a program that was previously listed as a rogue product on the Rogue/Suspect Anti-Spyware Products List because of the company's history of employing aggressive and deceptive advertising . It has since been delisted but some users have reported they still engage in deceptive advertising . Newer versions of SpyHunter install it's own "Compact OS" and uses Grub4Dos loader to execute on boot up. The user no longer sees the normal Windows boot menu but instead sees the GRUB menu. In some cases this has caused the computer to go into a continuous loop or experience other issues when attempting to boot.

    Unfortunately, AV-Test has not included SpyHunter in their comprehensive testing analysis. If Enigmasoftware's SpyHunter was included, which we hope they attempt to do so, we would get a much clearer picture as to how it compares to other anti-spyware programs in terms of protection, detection, repair and usability.

    While there are mixed reviews for SpyHunter, some good and some bad, my main concern is the reports by customers of deceptive pricing, continued demands for payment after requesting a refund, lack of adequate customer support, removal (uninstall) problems and various other issues with their computer as a result of using this product. For example, some users are not aware that when purchasing SpyHunter, they have agreed to a subscription service with an automatic renewal policy. This information is in fine print at the bottom of the SpyHunter Purchase Agreement.

    Quote
    SpyHunter is a 6 month subscription spyware detection/removal service. By making this purchase, customers agree, for their convenience, to be autorenewed every 6 months in order to receive ongoing spyware protection, definition & program updates, custom fixes to their specific spyware problems, and advanced technical support from our Spyware-Helpdesk. You will receive an e-mail notification to opt-out, if you do not wish to be autorenewed.
    You may want to read some of the user comments posted on the Complaints Board: Enigma Software Group Spyhunter Complaints & Reviews to see why there are so many concerns regarding this product.

    Further, when searching for new malware or malware removal assistance (and removal guides) on the Internet, it is not unusual to find numerous hits from untrustworthy sites that provide inadequate removal instructions and then offer a tool that a visitor must purchase before it removes anything. These sites recommend a pay-to-clean program, rather than a free-to-clean program, because the site owner will make a commission on the sale of the program. SpyHunter (SpyHunter-Installer.exe) is one of the most common removal tools pushed by these sites.



    SpyHunter is not classified as malware or rogue security software and other antivirus and antimalware vendors do not target it for removal. Those security vendors which have tried in the past received threats of legal action for attempting to do so or agreed to legal settlements as a result of litigation brought forth by Enigma Software. See this Table of Threats and Demands which identifies Enigma as one of the companies to make repeated "Cease and Desist" demands against those companies which detect, remove, and/or criticize their product. Enigma also appears to consider online community security sites as competitors for evaluating legal options...see Enigma Software, A Mystery?

    In my opinion SpyHunter is a dubious program with a high rate of false positives. If you have downloaded and scanned with SpyHunter, detection results should be analyzed carefully before you remove anything. Based on this information, it is in my opinion that you remove this program and replace it with highly regarded alternatives such as Malwarebytes Anti-Malware or Emsisoft Anti-Malware.


    If you want to uninstall SpyHunter, then use the guides and information below to help you...

    The correct way to remove SpyHunter per the vendor, Enigma Software Group, is from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features (Add/Remove Programs) in Control Panel.



    Alternatively, you can use a third-party utility like Revo Uninstaller.

    Note: Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

    SpyHunter4 creates the following scheduled task which should be disabled/removed before uninstalling.

    SpyHunter4Startup "C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe" /s

    If you have AutoRuns or CCleaner installed, you can also use those tools to disable and remove tasks.

    Some users have reported that you may need to open Windows Explorer, navigate to the following location, look for and delete a SpyHunter related file named SHSetup.exe before uninstalling from Programs and Features (Add/Remove Programs) in Control Panel.
    -- XP: C:\Documents and Settings\<user name>\Local Settings\Temp
    -- Vista, Windows 7/8: C:\Users\<user name>\AppData\Local\Temp



    If the suggested removal methods fail...then you need to Contact ESG Technical Support Team and submit a ticket.

    * How to Submit a Customer Support Ticket

    Submitting support tickets is only for customers who purchased ESG products. If you are not a paid customer or not able to logon to their members section, you can try contacting ESG through the Inquiries & Feedback page.

    If you feel that that SpyHunter or the developer has engaged in deceptive marketing, then I also suggest you write about your issues on the Complaints Board: Enigma Software Group Spyhunter Complaints & Reviews and send Enigma an email (complaints@enigmasoftware.com). If you read through those comments, you will notice that Enigma Representatives will respond to those making complaints.

    Quote
    I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service. If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account. At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.

    Regards,
    Alec Malaspina
    Enigma Software Group USA, LLC.
      My ComputerSystem Spec


  7. Posts : 16,214
    Windows 10 Insider Preview Build 16241
    Thread Starter
       29 Jul 2016 #7

    RubberDucky said: View Post
    SpyHunter by Enigma Software Group USA, LLC is a program that was previously listed as a rogue product on the Rogue/Suspect Anti-Spyware Products List because of the company's history of employing aggressive and deceptive advertising 1. It has since been delisted but some users have reported they still engage in deceptive advertising 2. Newer versions of SpyHunter install it's own "Compact OS" and uses Grub4Dos loader 3 to execute on boot up. The user no longer sees the normal Windows boot menu but instead sees the GRUB menu. In some cases this has caused the computer to go into a continuous loop or experience other issues when attempting to boot. 4,
    Ohhhhhhhh, crapola, RubberDucky! I was planning on a clean install once upgraded to the Anniversary Edition, so I'm headed in that direction now. I'm going to clean install the Insider Build 14393.5 now and I'm not lookin' back!

    Enigma can kiss my patootie! And, since I'm sure that the "complaints email address" is a bottomless pit that's never looked at, I won't bother to even complain to them.
      My ComputerSystem Spec


  8. Posts : 12,199
    W10Prox64
       29 Jul 2016 #8

    @Wynona how the heck did you get that on your system?
      My ComputerSystem Spec

  9.    29 Jul 2016 #9

    simrick said: View Post
    @Wynona how the heck did you get that on your system?
    Probably a bundle program.
      My ComputerSystem Spec


  10. Posts : 16,214
    Windows 10 Insider Preview Build 16241
    Thread Starter
       29 Jul 2016 #10

    simrick said: View Post
    @Wynona how the heck did you get that on your system?
    I think it happened when I was trying to get PDF-Xchange. The name had changed to be PDF-Xchange Editor, and I saw PDF Editor and fell for it, not paying full attention. I know that once I discovered I didn't have Xchange, I uninstalled PDF Editor, but of course, as iSkySoftware planned, it nastiness was left behind.

    And then, I made an even worse mistake by just putting Spyware Hunter on my desktop! Sheesh, I feel st00pid! So, now I have a real mess on my hands, but nothing a clean install won't handle.
      My ComputerSystem Spec


 
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