Windows 10: Getformsonline malware

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  1.    27 Jul 2016 #1

    Getformsonline malware


    Getformsonline malware has hijacked the Firefox browser. I have gone through all the programmes installed that I thought might be linked and uninstalled them, but the malware is still there. I've scanned with Malware bytes and Super antispyware plus Windows Defender.
    Can anyone suggest a malware removal programme that would get rid of Getformsonline.
    Thanks.
      My ComputerSystem Spec

  2.    28 Jul 2016 #2

    Unfortunately to hear this, but you need a malware removal expert assistance. Please visit Malwarebytes Community Forum, and once you there please create a account if you don't have one. After you done that, please read this Im infected - What do I do now? - Malware Removal Help - Malwarebytes Forums. When you finish read them, and understands what logs to send for further assistance, please head to this Malware Removal Help section on the Malwarebytes Community Forum and post your problem. Running malware removal tools not under a supervisor can renders system unbootable, and making damage worse.
      My ComputerSystem Spec

  3.    28 Jul 2016 #3

    RubberDucky said: View Post
    Unfortunately to hear this, but you need a malware removal expert assistance. Please visit Malwarebytes Community Forum, and once you there please create a account if you don't have one. After you done that, please read this Im infected - What do I do now? - Malware Removal Help - Malwarebytes Forums. When you finish read them, and understands what logs to send for further assistance, please head to this Malware Removal Help section on the Malwarebytes Community Forum and post your problem. Running malware removal tools not under a supervisor can renders system unbootable, and making damage worse.
    Also try a scan with ADWCleaner
      My ComputerSystem Spec


  4. Posts : 14,532
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       28 Jul 2016 #4

    You can d/l adwcleaner here. It is good at removing adware/PUP's.

    AdwCleaner Download

    Also: How to remove GetFormsOnline Toolbar from your web browser
    Mozilla Firefox

    Open your web browser.
    Simultaneously tap Ctrl+Shift+A.
    Select Extensions.
    Remove the undesirable browser extension.
    Windows 10

    Click the Search icon.
    Type Control Panel into the search box.
    Tap the Enter key on your keyboard.
    Select Uninstall a program.
    Locate and select GetFormsOnline Toolbar.
    Click the Uninstall button.
    If that doesn't do the trick, there is a more aggressive cleaner you can use, but be sure to make backups just in case & research anything it finds before removing it. Best to read the tutorial before proceeding.

    Norton Power Eraser | Free Tool | Easily remove scamware that traditional virus scanning can’t detect.

    Norton Power Eraser Tutorials

    Note   Note
    Norton Power Eraser uses aggressive methods to detect threats, and there is a risk that it can select some legitimate programs for removal. You should carefully review the scan results page before removing files.
      My ComputerSystem Spec

  5.    28 Jul 2016 #5

    Thanks everyone for your replies. I have tried
    Mozilla Firefox
    Open your web browser.
    Simultaneously tap Ctrl+Shift+A.
    Select Extensions.
    Remove the undesirable browser extension. Windows 10

    Click the Search icon.
    Type Control Panel into the search box.
    Tap the Enter key on your keyboard.
    Select Uninstall a program.
    Locate and select GetFormsOnline Toolbar.
    Click the Uninstall button.

    Nothing showed up. I downloaded Norton Power Eraser, it too found nothing, yet GetFormsOnline is still in the laptop hijacking Firefox. I have reported it to Norton after they asked for a rating on their product. Probably won't hear back though.
      My ComputerSystem Spec

  6.    28 Jul 2016 #6

    FernNZ said: View Post
    Thanks everyone for your replies. I have tried
    Nothing showed up. I downloaded Norton Power Eraser, it too found nothing, yet GetFormsOnline is still in the laptop hijacking Firefox. I have reported it to Norton after they asked for a rating on their product. Probably won't hear back though.
    You really need a expert malware removal assistance. Did you tried visiting Malwarebytes forum for the help? Running bunch of disinfection tools will take tons of time, rather than find the perfect to exterminate malware quickly and easily. It like install bunch of antivirus on a infected machine try to removal malware/virus.



    " Unfortunately to hear this, but you need a malware removal expert assistance. Please visit Malwarebytes Community Forum, and once you there please create a account if you don't have one. After you done that, please read this Im infected - What do I do now? - Malware Removal Help - Malwarebytes Forums. When you finish read them, and understands what logs to send for further assistance, please head to this Malware Removal Help section on the Malwarebytes Community Forum and post your problem. Running malware removal tools not under a supervisor can renders system unbootable, and making damage worse."
      My ComputerSystem Spec


  7. Posts : 14,532
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       29 Jul 2016 #7

    I'm guessing that when you launch FF it goes to the Getformsonline page?

    If that is the case, that program changes your homepage setting to that site. To change your homepage settings in FF, go to tools/options/general & in the startup box click the "restore to default" button.

    Did you find this program listed in FF under tools/add-ons/extensions? If so, click the remove button. Also check under plugins to see if it is listed there.

    Is it listed in the programs list in the main OS? Navigate to control panel/programs & features and see if it is.

    Did you run AdwCleaner & if so did it find anything?

    Look for a folder named GetFormsOnline or MindSpark “Interactive Network” in:

    %ProgramFiles%
    %AppData%
    %ProgramData%
    %LocalAppData%
      My ComputerSystem Spec

  8.    29 Jul 2016 #8

    Hi there

    Can't help you this time -- but why on earth do people NEVER take CLEAN backup images of their systems --then if you get infected you can simply restore CLEAN Image -- no experts needed --just a mouse click and at most 30 mins.

    While not saying that Malware software removal is no good it's just the philosophy of using it that bothers me.

    If you regard say the OS as the "Engine" of Windows why on earth would you use a defective engine to repair.

    It's a bit like flying a plane with a knowingly defective engine and trying to repair it in the air --you'd be BONKERS to attempt it. You'd get the plane back on the ground and repair it with GOOD components.

    Same with windows --don't use a defective OS to repair itself --simply restore CLEAN BACKUP.

    Things like FREE Macrium (100% NO MONEY) have been around for a long time now and users on thee forums rate this stuff as very good.

    Cheers

    jimbo
      My ComputerSystem Spec

  9.    29 Jul 2016 #9

    jimbo45 said: View Post
    Hi there

    Can't help you this time -- but why on earth do people NEVER take CLEAN backup images of their systems --then if you get infected you can simply restore CLEAN Image -- no experts needed --just a mouse click and at most 30 mins.

    While not saying that Malware software removal is no good it's just the philosophy of using it that bothers me.

    If you regard say the OS as the "Engine" of Windows why on earth would you use a defective engine to repair.

    It's a bit like flying a plane with a knowingly defective engine and trying to repair it in the air --you'd be BONKERS to attempt it. You'd get the plane back on the ground and repair it with GOOD components.

    Same with windows --don't use a defective OS to repair itself --simply restore CLEAN BACKUP.

    Things like FREE Macrium (100% NO MONEY) have been around for a long time now and users on thee forums rate this stuff as very good.

    Cheers

    jimbo
    True, and with Shadow Defender.
      My ComputerSystem Spec

  10.    29 Jul 2016 #10

    Hi guys, yere I hear what you're saying. It's my partner's laptop giving me the headache (he's a newby' to computers", I can usually clean up malware/virus if its gets into the comp.
    I've been on them long enough to be very careful what you click on. But this malware has me beat, I deleted a couple of programs that were associated with GetFormsOnline, (through doing a search) scanned with most of the advised anti malware, clicked on this, clicked on that, but still the problem exists.
    So now I've uninstalled Firefox mean time. It's become a challenge to succeed.

    I'm now looking at doing a backup, with Free Macrium. Is another programme necessary, after reading this;
    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows from scratch using an installer DVD or USB drive — just tell Windows to reset your PC and it’ll go back to its factory default settings
    Last edited by FernNZ; 29 Jul 2016 at 19:16.
      My ComputerSystem Spec


 
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