1. Joined : Jul 2016
    Posts : 2
    Windows 10
       16 Jul 2016 #1

    Cant use pc


    Well, I can use it, but it's very slow and I can't access the internet. I think it's because of something I downloaded, which installed viruses and malware onto my pc. I think this because when I go to the Task Manager, there are programs that are not mine that I cannot end (it says access is denied). I've tried everything! Please help me!
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 11,402
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       16 Jul 2016 #2

    Suggest you d/l & run RKill. This will attempt to terminate known malware processes. DO NOT REBOOT after running it.

    RKill Download

    As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed.
    Next, d/l SuperAntiSpyware Portable scanner. Read the documentation on the page & run a scan.

    SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner

    Please note : The scanner is saved under a random filename so that malware infections won't block its execution.
    Also, d/l & run TDSSKiller to insure no rootkits are present.

    TDSSKiller Download

    Note   Note
    When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.


    After running those scanners, d/l, install & run Malwarebytes (The free edition will work fine). Do a full system scan & quarantine anything it finds.

    Malwarebytes | Free Anti-Malware & Internet Security Software

    In the event that RKill cannot terminate all the processes and you are having problems running any of the malware scanners because the malware is stopping them from running, suggest you boot into safe mode & then run the scanners.

    I hope this helps.
    Last edited by Borg 386; 16 Jul 2016 at 08:36.
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Manchester, U.K.
    Posts : 286
    Windows 10 Pro 64bit
       16 Jul 2016 #3

    Recommend running Adwcleaner & Eset online scanner as well as MalwareBytes (free).
      My System SpecsSystem Spec


  4. Joined : Jul 2016
    Posts : 2
    Windows 10
       16 Jul 2016 #4

    Borg 386 said: View Post
    Suggest you d/l & run RKill. This will attempt to terminate known malware processes. DO NOT REBOOT after running it.

    RKill Download



    Next, d/l SuperAntiSpyware Portable scanner. Read the documentation on the page & run a scan.

    SUPERAntiSpyware - SUPERAntiSpyware Portable Scanner



    Also, d/l & run TDSSKiller to insure no rootkits are present.

    TDSSKiller Download

    Note   Note
    When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.


    After running those scanners, d/l, install & run Malwarebytes (The free edition will work fine). Do a full system scan & quarantine anything it finds.

    Malwarebytes | Free Anti-Malware & Internet Security Software

    In the event that RKill cannot terminate all the processes and you are having problems running any of the malware scanners because the malware is stopping them from running, suggest you boot into safe mode & then run the scanners.

    I hope this helps.
    For some reason, SuperAntiSpyware wouldn't work!
      My System SpecsSystem Spec


  5. Joined : Jul 2016
    Posts : 264
    Windows 10
       16 Jul 2016 #5

    ScarfyPeter said: View Post
    For some reason, SuperAntiSpyware wouldn't work!
    I recommend you to visit Malwarebytes Community Forum to have one of their expert malware removal assistance member taking care of your PC. Once you're on that site, make a new account and head to this section(I'm infected - What do I do now? - Malware Removal Help - Malwarebytes Forums) to read what you need to submit so the malware removal expert can assist you further. After you read all of that and understand, head to this section (Malware Removal Help - Malwarebytes Forums) with your new account just make and create a thread with your problem describe and logs that they required to assist you. Remember, the malware removal make take up 1 or 2 days depend how many infections and damages that cause on your system.

    The reason I ask you to do this because those experts on Malwarebytes Community Forum know how to deal with them, and able to resurrect your PC from infected stage to a working condition stage.
      My System SpecsSystem Spec


  6. Joined : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 11,402
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       17 Jul 2016 #6

    ScarfyPeter said: View Post
    For some reason, SuperAntiSpyware wouldn't work!
    Suggest you run it while your OS is running in safe mode.

    Also, as Doctor9fan suggested, adwcleaner is another good tool, as well as Eset online scanner.

    Depending on the severity of the infection, you may want to consider a reset or a refresh.

    Reset Windows 10

    Refresh Windows 10
      My System SpecsSystem Spec


  7. Joined : Jul 2016
    Posts : 264
    Windows 10
       17 Jul 2016 #7

    Borg 386 said: View Post
    Suggest you run it while your OS is running in safe mode.

    Also, as Doctor9fan suggested, adwcleaner is another good tool, as well as Eset online scanner.

    Depending on the severity of the infection, you may want to consider a reset or a refresh.

    Reset Windows 10

    Refresh Windows 10
    I agree with you. Reinstall the OS seems to be a good and simple solution to solve virus infection, but just think how many apps you have to reinstall is such a pain in the butt if you have slow internet connection.
      My System SpecsSystem Spec


  8. Joined : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 11,402
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       17 Jul 2016 #8

    SexyColdNoodle said: View Post
    I agree with you. Reinstall the OS seems to be a good and simple solution to solve virus infection, but just think how many apps you have to reinstall is such a pain in the butt if you have slow internet connection.
    Yeah, it is a PIA, but sometimes you have no choice but to bite the bullet & start over.

    This is the reason making a regular system image is a good idea. Should disaster strike, you can restore to when you made the image.

    ScarfyPeter, I know this doesn't help now, but consider making these on a regular basis down the road once your current problems are cleared up. A system image is also a lifesaver should ransomware strike.

    System Image - Create in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


 

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