1. Joined : Aug 2015
    Posts : 11
    windows 10
       10 Jul 2016 #1

    I think I was scammed by a tech support company. I let them remotely

    They ran a command prompt dir/s scan with letters in red. I was told there were many errors and on the bottom line was a line that says my computer was hacked by the koobface virus.
    They told me it would cost $300 to repair so I thought it was a scam. I broke the network connection and hung up the phone.
    I then ran a command prompt scan with admin rights, the same dir/s scan and saw no warning about the koobface virus..
    I then noticed that they had placed two new programs on my computer, Supremo and Show my computer.
    I went to add/remove programs and neither were listed.
    So thinking they were a virus I jut deleted them and deleted the recycle folder.
    I wonder how much of a problem that I caused.
    Any advice would be appreciated.
      My System SpecsSystem Spec

  2. Joined : Jul 2015
    Posts : 733
    Windows 10 Home x64
       11 Jul 2016 #2

    I would start by doing some online scans provided by several known av vendors (eset and such). I would also run some antimalware software (MBAM, Adwcleaner, etc).

    Important: Before running the adware cleaner, you should run Rkill by Grimler, (you must run it with ADMIN RIGHTS), but don't reboot after running it. Here is an alternative version for those malware that tries to kill it.
      My System SpecsSystem Spec

  3. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       11 Jul 2016 #3

    I know you don't want to hear this, but if someone had access to your computer, they could have done anything. Your best bet is to wipe the drive and re-install clean.

    To quote a favorite movie:

    Corporal Hicks: I say we take off, nuke the site from orbit.
    [looks to Ripley]
    Corporal Hicks: It's the only way to be sure.
      My System SpecsSystem Spec

  4. Joined : Jun 2014
    Posts : 342
    Microsoft Windows 10 Pro 32-bit 10586
       11 Jul 2016 #4

    How did he did he remote into your computer, did you install a program for him - If you did goto add remove programs and remove TeamViewer

    Another way to remote is buy sending him an email with remote assistance,
      My System SpecsSystem Spec

  5. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,509
    Windows 10 Pro
       11 Jul 2016 #5

    Mystere said: View Post
    I know you don't want to hear this, but if someone had access to your computer, they could have done anything. Your best bet is to wipe the drive and re-install clean.
    Nothing to add, just to say that I completely agree. Either restore a recent system image or clean install.
      My System SpecsSystem Spec


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