New
#1
Ransomware Daughters Computer
Daughters computer has some kind of Ransomware virus on it.
It has set the computers clock back, if you try to navigate to any website
a fake Windows Defender web page appears. There is a "Microsoft"
phone number and an audio suggestion you call the number.
It is on my home network as a wireless desktop but I am not sharing it
with any device. As soon as we discovered we powered it off.
So, my question is, where to begin trying to do a fix?
She is running windows 7 home premium.
Its an old Dell Vostro model.
Thanks for any advice, i have no idea.