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  1.    27 Jun 2016 #101
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    Thanks, the system files scan is still running . Will send a screen shot when it's done.
      My ComputerSystem Spec
  2.    27 Jun 2016 #102
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    One of the preview builds had a similar issue - duplicate namespaces show in Explorer.
    Try toggling the drives off, restart explorer, then drives on:
    Drives in Navigation Pane - Add or Remove in Windows 10 - Windows 10 Forums

    A disk management would better show the disks.

    1. Download dmDskmgr-vg.zip (contains dmDskmgr-vg.mmc)

    2. Open the compressed folder, dmDskmgr-vg.zip
      Double click dmDskmgr-vg.mmc to launch it
      Press the Open button if prompted Do you want to open this file?
      Answer yes to the User Account Control prompt

    3. Press Alt+PrtScn to grab a snapshot of just the Disk Management window
      Open Paint and Ctrl+V to paste it, then save the image

    4. Attach the image to a new post



    Not to change the path you are already on, just a mention - Clean install?
    Make a fresh copy of all personal files to the external drive.
      My ComputerSystem Spec
  3.    27 Jun 2016 #103
    Join Date : Apr 2015
    Posts : 12,553
    W10Prox64

    Check your disk's health with PassMark Disk Checkup


    PassMark Disk Checkup
    PassMark DiskCheckup - SMART hard drive monitoring utility

    Once the program is installed, open it and highlight the disk:

    Click image for larger version. 

Name:	diskcheckup01.PNG 
Views:	1 
Size:	62.9 KB 
ID:	87105

    Under the tab SMART Info, look at the Status column - everything should be OK. The Predicted TEC (Threshold Exceed Condition) Date may show a date if the particular attribute is moving, and a calculated failure date will be shown. Keep in mind this date fluctuates, and the program should be kept on for at least 5-10 minutes (or longer in some cases) for the attributes to settle in.

    Click on the Configuration button, and make the following settings:

    Click image for larger version. 

Name:	diskcheckup02.PNG 
Views:	1 
Size:	78.7 KB 
ID:	87106

    Then click OK.

    Here is an example of an attribute which is moving/changing and based on the movement over the time the program has been open, a predicted failure date has been established. Keep in mind, that this date can change or even disappear, if the movement of the attribute stabilizes. So, it's important to watch the attributes over time, if there is any movement.


    Click image for larger version. 

Name:	diskcheckup03.PNG 
Views:	2 
Size:	62.6 KB 
ID:	87107

    Go to the Disk Self Test tab and run the short test on the drive. It will only take a few minutes.

    Click image for larger version. 

Name:	diskcheckup05.PNG 
Views:	1 
Size:	29.8 KB 
ID:	87108

    That's it.
      My ComputerSystem Spec
  4.    27 Jun 2016 #104
    Join Date : Apr 2015
    Posts : 12,553
    W10Prox64

    Quote Originally Posted by f14tomcat View Post
    Donald? How did this post get here? It has nothing to do with the thread!
    Actually, it refers to a post on page 2...
      My ComputerSystem Spec
  5.    27 Jun 2016 #105
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    Click image for larger version. 

Name:	disk scan.png 
Views:	31 
Size:	67.6 KB 
ID:	87110
      My ComputerSystem Spec
  6.    27 Jun 2016 #106
    Join Date : Apr 2015
    Posts : 12,553
    W10Prox64

    Was there anything in the folder that this company left on your computer or was it empty?
      My ComputerSystem Spec
  7.    27 Jun 2016 #107
    Join Date : Oct 2014
    Arnold, MD
    Posts : 27,777
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Lizzy View Post
    Click image for larger version. 

Name:	disk scan.png 
Views:	31 
Size:	67.6 KB 
ID:	87110
    Lizzy, that is good news!

    I want you to go to Device Manager. Right click that Touro drive, USB something, and completely uninstall it, drivers and all. Leave it unattached. Reboot the laptop. Wait a minute or two for the system to settle, then plug the Touro back in. Windows will re-install the drivers. Open the Touro drive and DELETE the backup folder we created earlier. Then, create the folder again, just like you did before. Retry the backup.
      My ComputersSystem Spec
  8.    27 Jun 2016 #108
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    I installed Pass Mark and did all the tests which were good. Except for this one as I was afraid I wouldn't have enough disk space. Should I go ahead?
    Click image for larger version. 

Name:	PassMark.png 
Views:	27 
Size:	179.9 KB 
ID:	87115
      My ComputerSystem Spec
  9.    27 Jun 2016 #109
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    I uninstalled the Touro from device manager but it did't give the option to uninstall the drivers. how do I do that?
      My ComputerSystem Spec
  10.    27 Jun 2016 #110
    Join Date : Jun 2016
    Posts : 190
    Windows 10 Home 64-bit
    Thread Starter

    Hi Simrick, have a look at my post 41 for details.
    Lizzy
      My ComputerSystem Spec

 
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