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  1.    29 May 2016 #21
    Join Date : Aug 2015
    Maine
    Posts : 36,556
    Windows10Pro 64Bit

    Quote Originally Posted by PattyS View Post
    Mike,

    It appears that I am! But maybe I'm doing something wrong.

    Attachment 82267
    Yup you are logged in as Administrator. Hmmm ....did you try to use the MacAfee Removal tool that we gave you a link for??

    I also use Revo Pro myself ....but for that AV program you should have used MacAfee OWN Removal tool 1st ...instead of Revo .
    I would download that tool and see if it can remove it for you .....OR if you booted from a USB port after installing this program on your usb drive ....you could remove that 1 remaining folder ....
    Windows 10 Recovery Tools - Bootable Rescue Disk

    These are just giving you some more options Patty.
      My ComputersSystem Spec

  2.    29 May 2016 #22
    Join Date : Aug 2015
    Maine
    Posts : 36,556
    Windows10Pro 64Bit

    This of course assuming that your computer CAN boot from a bootable usb drive, some older computers can only boot from their DVD drive ...just so you know...
    In that case you would burn that same program to your DVD disk ....Then boot from it.
    Once booted on the Windows 10 Recovery Tools program, then use its file explorer go to your C drive on your computer, and then delete that folder .....that SHOULD Work ...as you are not logged into your main computer at all.
      My ComputersSystem Spec

  3.    29 May 2016 #23
    Join Date : May 2016
    Posts : 10
    Windows 10
    Thread Starter

    Finally Solved!


    Thank you to all who tried to help! Here's how I got rid of the files:

    OldMike65 (and davidhk) suggested I use McAfee's own removal tool. I didn't try that at first because I was thinking that McAfee is just corrupt and would probably try to use that to install more clandestine files. Ok, I let paranoia get the best of me. But after nothing else worked, I download McAfee Consumer Products Removal Tool.

    McAfee Consumer Products Removal tool Download

    After I ran that, it said it has some leftover files. I didn't know what to do at that point, so I restarted the computer, and found the files. Finally, when I right clicked on the mcafee folder, and selected delete, the files were deleted.

    In case other are having this problem, the trick for a computer novice is to know where the files are hiding. I found them on my computer as follows:

    Right click on Start (the windows icon) > File Explorer > OS C: (Under Devices and Drives) > Program Files (not x86) > Common Files > mcafee

    Just a note: Some users have found mcafee hidden in both program file folders, i.e., Program Files and Program Files (x86).

    Thank you again to all who have helped!

    Patty
    Last edited by PattyS; 29 May 2016 at 10:59.
      My ComputerSystem Spec

  4.    29 May 2016 #24
    Join Date : Aug 2015
    Maine
    Posts : 36,556
    Windows10Pro 64Bit

    Quote Originally Posted by PattyS View Post
    Thank you to all who tried to help! Here's how I got rid of the files:

    OldMike65 (and davidhk) suggested I use McAfee's own removal tool. I didn't try that at first because I was thinking that McAfee is just corrupt and would probably try to use that to install more clandestine files. Ok, I let paranoia get the best of me. But after nothing else worked, I download McAfee Consumer Products Removal Tool.

    McAfee Consumer Products Removal tool Download

    After I ran that, it said it has some leftover files. I didn't know what to do at that point, so I restarted the computer, and found the files. Finally, when I right clicked on the mcafee folder, and selected delete, the files were deleted.

    In case other are having this problem, the trick for a computer novice is to know where the files are hiding. I found them on my computer as follows:

    Right click on Start > File Explorer > (Under Devices and Drives) OS C: > Program Files (not x86) > Common Files > mcafee

    Thank you again to all who have helped!

    Patty
    GREAT Job Patty!!!!!! Congrats to you dear!!! Glad you solved your issue.
      My ComputersSystem Spec

  5.    29 May 2016 #25
    Join Date : May 2016
    Posts : 10
    Windows 10
    Thread Starter

    Mike,

    I just want to thank you for all your help. I just posted the solution (written for others who may have this problem), and you were instrumental in the solution. I do so appreciate people like who offer their time to help ignorant strangers...or perhaps in my case, strange ignoramuses

    Thanks again, and all the best to you!

    Patty
      My ComputerSystem Spec

  6.    29 May 2016 #26
    Join Date : Aug 2015
    Maine
    Posts : 36,556
    Windows10Pro 64Bit

    Quote Originally Posted by PattyS View Post
    Mike,

    I just want to thank you for all your help. I just posted the solution (written for others who may have this problem), and you were instrumental in the solution. I do so appreciate people like who offer their time to help ignorant strangers...or perhaps in my case, strange ignoramuses

    Thanks again, and all the best to you!

    Patty
    We are all here to learn new things and help our fellow members Patty. WE enjoy learning and helping. I am glad you fixed your issue. Take Care Patty
      My ComputersSystem Spec

  7.    29 May 2016 #27
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,556
    Windows 10 x64 Home Version(1709) Build16299.19

    On my laptop I had them in C drive Programs and Programs x86
    I know they are a devil to remove
      My ComputerSystem Spec

  8.    29 May 2016 #28
    Join Date : May 2016
    Posts : 10
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    On my laptop I had them in C drive Programs and Programs x86
    I know they are a devil to remove
    Thanks for letting me know, I'll include that in my solution in case someone is trying to solve the same problem. McAfee is definitely an insidious program!
      My ComputerSystem Spec

  9.    29 May 2016 #29
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 16,247
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    Glad to hear you got it sorted.
      My ComputerSystem Spec

  10.    30 May 2016 #30

    Hi there

    Glad you got it fixed

    I still would suggest in taking a clean image backup before ever installing this type of stuff -- you probably spent a lot longer fixing the problem than a 15 - 20 min restore would have taken although I'm sure you learned some useful stuff during your work.

    I don't really like 3rd party uninstallers etc -- if you have to use these it says to me that the original software should be avoided at all costs --the standard OS should be more than capable of looking after its own Registry and uninstalling unwanted software.

    Nothing against REVO uninstaller --probably one of the better offerings out there - but IMO i'd prefer to keep my system clean of these sorts of programs.

    With W10 especially still being essentially an "On Going" development you can't really assume that all these sorts of programs --particularly AV programs will continue to work with each W10 update -- that's why I prefer to rely on Windows defender plus My Own Brain - apart from a bit of ransomware doing the rounds these days and that's easily fixed via simple clean image restore you are more likely to get caught via a scam rather than by any "malfarious or evil" software.

    Most of those AV companies (note here I'm referring to HOME / Consumer market) are still living in late 20th cent when Viruses etc were a big thing. These hackers have moved on to much more profitable things which are harder to guard against and above all are moving en-masse trying to break into your Mobile phones which is where you need to concentrate your AV protection.

    YMMV of course - and a load of people from security I.T consultants to salespeople have a vested interest in this of course --but ask yourself - when was the last time you or anybody you know got into a mega virus problem with a HOME (not corporate) computer.

    I say HOME because people are still out there planning attacks on Corporate machines from Denial of Service to ransomware etc.

    Also my remarks are directed only at HOME computer users --if you are running commercial services such as e-commerce, or publicly available web servers / Forums etc etc then you will need to protect against all sorts of malicious attacks that a home user will probably in their entire computing lifetime never encounter.

    Cheers
    jimbo
      My ComputerSystem Spec


 
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