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  1.    16 Mar 2017 #71
    Join Date : Mar 2017
    Posts : 21
    Windows 10

    # AdwCleaner v6.044 - Logfile created 16/03/2017 at 16:29:02
    # Updated on 28/02/2017 by Malwarebytes
    # Database : 2017-03-15.2 [Server]
    # Operating System : Windows 10 Pro (X64)
    # Username : alexa - DESKTOP-0CNL29P
    # Running from : C:\Users\alexa\Downloads\adwcleaner_6.044 (1).exe
    # Mode: Scan
    # Support : Malwarebytes | Customer Support & Help Center



    ***** [ Services ] *****

    No malicious services found.


    ***** [ Folders ] *****

    No malicious folders found.


    ***** [ Files ] *****

    No malicious files found.


    ***** [ DLL ] *****

    No malicious DLLs found.


    ***** [ WMI ] *****

    No malicious keys found.


    ***** [ Shortcuts ] *****

    No infected shortcut found.


    ***** [ Scheduled Tasks ] *****

    No malicious task found.


    ***** [ Registry ] *****

    No malicious registry entries found.


    ***** [ Web browsers ] *****

    No malicious Firefox based browser items found.
    Chrome pref Found: [C:\Users\alexa\AppData\Local\Google\Chrome\User Data\Profile 1\Secure Preferences] - hxxp://www.startpageing123.com/searchfavicon.ico

    *************************

    C:\AdwCleaner\AdwCleaner[C0].txt - [3318 Bytes] - [11/03/2017 16:09:15]
    C:\AdwCleaner\AdwCleaner[C2].txt - [1464 Bytes] - [14/03/2017 20:09:39]
    C:\AdwCleaner\AdwCleaner[C3].txt - [2890 Bytes] - [15/03/2017 17:05:11]
    C:\AdwCleaner\AdwCleaner[S0].txt - [3089 Bytes] - [11/03/2017 16:08:50]
    C:\AdwCleaner\AdwCleaner[S1].txt - [1520 Bytes] - [14/03/2017 20:09:16]
    C:\AdwCleaner\AdwCleaner[S2].txt - [3619 Bytes] - [15/03/2017 17:03:59]
    C:\AdwCleaner\AdwCleaner[S3].txt - [1546 Bytes] - [16/03/2017 16:29:02]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1619 Bytes] ##########


    Even with all the cleaning it still found something from startpageing123. Nothing else though.
    MBAM still doesn't connect to the servers.
      My ComputerSystem Spec
  2.    16 Mar 2017 #72

    Have you tried running the Dism /restorehealth and sfc /scannow commands? Just to be sure your files are functioning correctly.
      My ComputerSystem Spec
  3.    16 Mar 2017 #73
    Join Date : Mar 2017
    Posts : 21
    Windows 10

    I'm seeing many different versions on the internet, could you explain what I should do? Not familiar with the commands.
      My ComputerSystem Spec
  4.    16 Mar 2017 #74
      My ComputerSystem Spec
  5.    16 Mar 2017 #75
    Join Date : Mar 2017
    Posts : 21
    Windows 10

    So tried to do the DISM RestoreHealth option, it gave me error 50: dism doesn't support servicing windows PE with the /online option.

    Something is definitely wrong...

    I tried to go on with the SFC Command it said Windows Resource Protection could not perform the requested operation.

    Any ideas?
      My ComputerSystem Spec
  6.    16 Mar 2017 #76
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Thanks for posting the ADWCleaner log.

    EDIT:
    After you've finished with Superfly's recommendations, please do the following:
    (nevermind, I just saw your above post. You've got some system issues, but I think we should get you cleaned up first.)

    -Please make sure Fast Startup is turned off.

    -Then go ahead and run the ADWCleaner Scan, then Clean and reboot.
    ADWCleaner should remove that 123startpage entry in Chrome.

    -Reset Chrome
    -Run JRT

    -RE: MBAM. Please see this page for instructions to get a clean uninstall.
    MBAM Clean Removal Process 2.x - Malwarebytes 3.0 - Malwarebytes Forums

    Then grab version 2.2 from here (too many issues with v3 still):
    Malwarebytes Anti-Malware Download

    Once it's open, choose Custom Scan, check the box to scan for rootkits, select all connected drives and scan the system.
      My ComputerSystem Spec
  7.    16 Mar 2017 #77
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by alexanderjkm View Post
    So tried to do the DISM RestoreHealth option, it gave me error 50: dism doesn't support servicing windows PE with the /online option.

    Something is definitely wrong...

    I tried to go on with the SFC Command it said Windows Resource Protection could not perform the requested operation.

    Any ideas?
    I think, once we are sure you are clean, you might do a repair install with an in-place upgrade to fix the system.
      My ComputerSystem Spec
  8.    16 Mar 2017 #78
    Join Date : Mar 2017
    Posts : 21
    Windows 10

    You mean like reinstalling windows or just repairing it?
      My ComputerSystem Spec
  9.    16 Mar 2017 #79
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by alexanderjkm View Post
    You mean like reinstalling windows or just repairing it?
    Repairing it.

    Please have a read here:
    For those having trouble running Malwarebytes Anti-Malware - Am I infected? What do I do?

    This may help with MBAM as well.

    EDIT:
    and here:

    Malwarebytes | Chameleon - Free Malware Removal Tool

    .
      My ComputerSystem Spec
  10.    16 Mar 2017 #80
    Join Date : Mar 2017
    Posts : 21
    Windows 10

    Should we wait on what Superfly has to say with the commands or just go on with what you linked?
      My ComputerSystem Spec

 
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