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  1.    05 Jun 2016 #31
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by tkrisz0403 View Post
    ADWCleaner deleted all unwanted files, and it didn't find any other file second time.
    Okay, good.

    Quote Originally Posted by tkrisz0403 View Post
    I run full Kaspersky Total Security and it didn't find any infected data.
    That's good to know. Kaspersky would have to be disabled when you run ESET, as they can conflict. Maybe that's why ESET hung?

    Quote Originally Posted by tkrisz0403 View Post
    I also ran ESET Online Scan as you mentioned and it found four infected files after one and a half hours. Unfortunately, then it stopped at 99 percent as the attached image shows then Windows asked me to close the program as did not respond. I run the scan again but the same result at the end, however, I saw that ESET marked CCleaner installation file as an infected file. What can I do now?
    I'd like to see the log file from ESET please:
    The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer.

    Ccleaner would not be flagged unless you downloaded it from someplace else besides Piriform, and so it came with an installer (a PUP).
    Last edited by simrick; 05 Jun 2016 at 18:14.
      My ComputerSystem Spec
  2.    05 Jun 2016 #32
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Please follow method #2 here and give me a screenshot of the 4 infected files ESET found:
    How do I restore files quarantined by the ESET Online Scanner?ESET Knowledgebase


    Do not restore them - just give me the screenshot to evaluate please.
      My ComputerSystem Spec
  3.    05 Jun 2016 #33
    Join Date : May 2016
    Posts : 18
    Windows 10
    Thread Starter

    I followed your instructions and I disabled Kaspersky before I run ESET. I forgot to mention that there is no ESET folder in neither of the Program Files folder so I can't send you log file....
      My ComputerSystem Spec
  4.    05 Jun 2016 #34
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by tkrisz0403 View Post
    I followed your instructions and I disabled Kaspersky before I run ESET. I forgot to mention that there is no ESET folder in neither of the Program Files folder so I can't send you log file....
    Okay. Are you able to follow method #2 in the link below and give me a screenshot of the 4 infected files ESET found?
    How do I restore files quarantined by the ESET Online Scanner?ESET Knowledgebase


    Do not restore them - just give me the screenshot to evaluate please. Thanks. (If you had checked the box to delete them, they will not be available.)
      My ComputerSystem Spec
  5.    06 Jun 2016 #35
    Join Date : May 2016
    Posts : 18
    Windows 10
    Thread Starter

    I'm not able to follow as there is no ESET folder in Program Files.
      My ComputerSystem Spec
  6.    06 Jun 2016 #36
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by tkrisz0403 View Post
    I'm not able to follow as there is no ESET folder in Program Files.
    Okay then, we can't identify what ESET found. The box must have been checked to uninstall the program upon closing.

    Let's see if you get any more popups in the next few days then.
      My ComputerSystem Spec
  7.    06 Jun 2016 #37

    I think we are good to go here - ADWCleaner did it's job, the only non-Windows BITS transfer relates to Geolocaton/Intellectual property rights (not sure which) - probably Google/Chrome tracking your phone.. or Amazon getting over-protective of their products.
      My ComputerSystem Spec
  8.    06 Jun 2016 #38
    Join Date : May 2016
    Posts : 18
    Windows 10
    Thread Starter

    I downloaded and ran the full version of the ESET Smart Security, and it didn't find any infected data. I was still concerned about the 4 infected files that ESET Online Scan has previously found, and I run the ESET Online Scan in Safe mode. In this mode, the scan was complete and it found these files:


    C:\Users\Krisztian\Downloads\ccsetup517 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
    C:\Users\Krisztian\Downloads\ccsetup517 (2).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
    C:\Users\Krisztian\Downloads\ccsetup517 (3).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
    C:\Users\Krisztian\Downloads\ccsetup517.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application


    Surprisingly, Ccleaner from Piriform was flagged, and I deleted these files immediately. I still didn't get a pop-up window so I believe my system is fine now.


    Thank you for everyone I really appreciate your help and support!
      My ComputerSystem Spec
  9.    06 Jun 2016 #39
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by tkrisz0403 View Post
    I downloaded and ran the full version of the ESET Smart Security, and it didn't find any infected data. I was still concerned about the 4 infected files that ESET Online Scan has previously found, and I run the ESET Online Scan in Safe mode. In this mode, the scan was complete and it found these files:


    C:\Users\Krisztian\Downloads\ccsetup517 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
    C:\Users\Krisztian\Downloads\ccsetup517 (2).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
    C:\Users\Krisztian\Downloads\ccsetup517 (3).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
    C:\Users\Krisztian\Downloads\ccsetup517.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application


    Surprisingly, Ccleaner from Piriform was flagged, and I deleted these files immediately. I still didn't get a pop-up window so I believe my system is fine now.


    Thank you for everyone I really appreciate your help and support!
    That's because there's an option to install Google Toolbar in the installer - no big deal; nothing to worry about.
    I think you're good too. Go ahead and mark the thread as solved. If it pops up again, you can "unmark" it, and we'll be back!
      My ComputerSystem Spec
  10.    30 Dec 2016 #40
    Join Date : Dec 2016
    Posts : 1
    win 8.1

    Hi - I had this problem on my laptop running win 8.1. Superfly's code to clear the queue followed by adwcleaner clean-up seems to have done the trick!! (I'll report back if the problem persists) Thanks Superfly! Thanks all for the thread - very much appreciated.
      My ComputerSystem Spec

 
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