1.    11 May 2016 #1
    Join Date : Apr 2016
    Posts : 62
    Windows 10

    Companionapp.exe


    Hello everyone,

    A short time ago, I was dealing with some iPhone issues and I was trying to fix it by working with iTunes. With one particular phone, a Windows app kept opening--"Companion", and iTunes couldn't see my iPhone. I got that fixed by removing the iPhone as a device and allowing Windows to find and install it again. However, when I look at my firewall settings, I see CompanionApp.exe is running and it seems to be connecting to a remote IP. I looked up the IP, and it is akamai. I don't really want an app doing that, especially one that I don't even use. To me, it is behaving like malware. Is there any way I can make it stop?
      My ComputerSystem Spec
  2.    12 May 2016 #2
    Join Date : Jul 2014
    Serbia
    Posts : 10,594
    W10 Insider + Linux

    Can't you just change it in Inbound and/or Outbound rules ?
      My ComputersSystem Spec
  3.    12 May 2016 #3
    Join Date : Apr 2016
    Posts : 62
    Windows 10
    Thread Starter

    I could, but I don't see the need for this app to even be running at all when I am not even using it. I guess I should have made that my question...how to keep it from running in the first place. I don't want to use it with a phone, nor do I want it just randomly running in the background when there is no phone tethered to the laptop. When I first saw it, it seemed to want to give my iPhone access to photos on my laptop, which I have no need or desire to do.
    I guess I just want this app to sit in a corner and do nothing unless I specifically call on it to do something. I didn't see anything within the app settings to do that.
      My ComputerSystem Spec
  4.    12 May 2016 #4
    Join Date : Jul 2014
    Serbia
    Posts : 10,594
    W10 Insider + Linux

    Quote Originally Posted by Smiley1 View Post
    I could, but I don't see the need for this app to even be running at all when I am not even using it. I guess I should have made that my question...how to keep it from running in the first place. I don't want to use it with a phone, nor do I want it just randomly running in the background when there is no phone tethered to the laptop. When I first saw it, it seemed to want to give my iPhone access to photos on my laptop, which I have no need or desire to do.
    I guess I just want this app to sit in a corner and do nothing unless I specifically call on it to do something. I didn't see anything within the app settings to do that.
    Does it run as service ?
      My ComputersSystem Spec
  5.    12 May 2016 #5
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64

    Hi. I researched this years ago. Akamai is used by Adobe as a torrent seeding service and download manager.
    my contribution to fixing a major problem - General Chat

    Adobe Akamai Download Manager FAQ

    Not sure how to get rid of it though. There used to be instructions on the web, but that site is gone..
      My ComputerSystem Spec
  6.    12 May 2016 #6
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64
      My ComputerSystem Spec
  7.    12 May 2016 #7
    Join Date : Apr 2016
    Posts : 62
    Windows 10
    Thread Starter

    I've never used an Akamai download manager. My concern was with this CompanionApp.exe connecting to a remote IP in the background, and I really don't want this app running at all when I'm not using it. I didn't find it in "Services". It may come down to uninstalling it entirely, if it doesn't take with it some other files that other programs might need. I'll look into that some more. This probably wasn't the right subforum for me to post in. Sorry about that!
      My ComputerSystem Spec
  8.    12 May 2016 #8
    Join Date : Apr 2015
    Posts : 12,931
    W10Prox64

    Quote Originally Posted by Smiley1 View Post
    I've never used an Akamai download manager. My concern was with this CompanionApp.exe connecting to a remote IP in the background, and I really don't want this app running at all when I'm not using it. I didn't find it in "Services". It may come down to uninstalling it entirely, if it doesn't take with it some other files that other programs might need. I'll look into that some more. This probably wasn't the right subforum for me to post in. Sorry about that!
    What is CompanionApp.exe?
      My ComputerSystem Spec
  9.    12 May 2016 #9
    Join Date : Apr 2016
    Posts : 62
    Windows 10
    Thread Starter

    It's Microsoft's "Phone Companion" app.
      My ComputerSystem Spec

 

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