Windows 10 freeze but not periodically

  1.    26 Apr 2016 #1

    Windows 10 freeze but not periodically


    My Windows 10 Home is freezed unreasonably. Sometimes it could happen 4 to 5 times within half hour, but sometimes it may not freeze for whole day ( 12 hours ).
    I think my PC desktop is hacked by unknown hacker? The hackers use 'kick' technique to freeze my PC desktop.
    How do I stop it? Installed a paid firewall or internet security.

    Thank you.
    Last edited by kongming; 26 Apr 2016 at 19:37.
      My ComputerSystem Spec

  2. Borg 386's Avatar
    Posts : 22,232
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       26 Apr 2016 #2

    Start by going to your computer management & review the event viewer to see if there is any particular event shows up every time the freeze occurs.

    To test your theory if this is happening via internet, try staying off the net for several hours & see if this freeze happens while not connected. If it happens while offline, then it's possibly software causing it or

    Your options for running a malware scan should include Malwarebytes (the free version will work well), AdwCleaner & TDSSKiller to rule out the possibility of a rootkit.

    A firewall is a good option and many Anti Viruses include them nowadays. There are free versions & paid versions. People have different opinions of what's considered good, but in the end it's up to you what you feel comfortable with. And remember, NOTHING gets all malware/viruses 100% of the time.
      My ComputerSystem Spec

  3.    26 Apr 2016 #3

    Borg 386 said: View Post
    Start by going to your computer management & review the event viewer to see if there is any particular event shows up every time the freeze occurs.

    To test your theory if this is happening via internet, try staying off the net for several hours & see if this freeze happens while not connected. If it happens while offline, then it's possibly software causing it or

    Your options for running a malware scan should include Malwarebytes (the free version will work well), AdwCleaner & TDSSKiller to rule out the possibility of a rootkit.

    A firewall is a good option and many Anti Viruses include them nowadays. There are free versions & paid versions. People have different opinions of what's considered good, but in the end it's up to you what you feel comfortable with. And remember, NOTHING gets all malware/viruses 100% of the time.
    After freeze, I have to reset the computer.
    I am using free Windows 10 firewall and Defender.
    My question is how hackers can get into my personal network without my consent?
      My ComputerSystem Spec

  4.    27 Apr 2016 #4

    Are you sure there's no HW problem ?
      My ComputersSystem Spec

  5. Borg 386's Avatar
    Posts : 22,232
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       27 Apr 2016 #5

    kongming said: View Post
    My question is how hackers can get into my personal network without my consent?
    The most common way for this scenario to occur is to install a backdoor (although there are several other ways). This backdoor can be put in place by a program that was downloaded and had a program hidden in it to add this to your system. You may have downloaded this program either knowingly or unknowingly. This article will explain more.

    Remove Backdoors removal instructions

    Have you run any of the listed malware detection programs & if so, did they find anything?
      My ComputerSystem Spec

  6.    27 Apr 2016 #6

    kongming said: View Post
    My Windows 10 Home is freezed unreasonably. Sometimes it could happen 4 to 5 times within half hour, but sometimes it may not freeze for whole day ( 12 hours ).
    I think my PC desktop is hacked by unknown hacker? The hackers use 'kick' technique to freeze my PC desktop.
    How do I stop it? Installed a paid firewall or internet security.

    Thank you.
    It's highly unlikely (although possible) that you have someone controlling your computer. Based on what you describe, I would start with the scans @Borg 386 recommends, and then start troubleshooting for driver issues, and finally hardware issues.

    Please post the results of your scans so we can assist you further.
      My ComputerSystem Spec

  7.    27 Apr 2016 #7

    I am using AMD APU A6-3650. All are built-in sound card and display card.
    Clean installation Windows 10, device manager all drivers are installed. No hilighted devices problem occur.
    I think I have to install powerful Internet security or paid firewall.
    I use Catalyst driver instead of WDDM 2.0 which are recommended by AMD and Microsoft. Is this a problem?
      My ComputerSystem Spec

  8.    27 Apr 2016 #8

    Borg 386 said: View Post
    The most common way for this scenario to occur is to install a backdoor (although there are several other ways). This backdoor can be put in place by a program that was downloaded and had a program hidden in it to add this to your system. You may have downloaded this program either knowingly or unknowingly. This article will explain more.

    Remove Backdoors removal instructions

    Have you run any of the listed malware detection programs & if so, did they find anything?
    Could I use Internet security Kaspersky to scan the computer system to remove backdoor?
      My ComputerSystem Spec

  9.    27 Apr 2016 #9

    kongming said: View Post
    Could I use Internet security Kaspersky to scan the computer system to remove backdoor?
    Please run the three scans @Borg 386 recommends and post the logs.
      My ComputerSystem Spec

  10.    27 Apr 2016 #10

    simrick said: View Post
    Please run the three scans @Borg 386 recommends and post the logs.
    OK. Thanks.
      My ComputerSystem Spec


 

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