New
#1
Got all my files encrypted by RSA2048/AES-128 NASTY!
Hi! I am new here and here is what happened. I opened an email which had an attachment. It was an electricity bill. I know I should not have opened the attachment but I did! wrong move!
Found an overlay message in large red letters on my desk top and all my documents, videos, photos encrypted. I never paid the .5 Bitcoin.
I have VIPRE and malwarebytes did not stop it. I have windows 10 so I then established the Administrator entry.
So now, I have two ways of getting into W10, through my local name account and through administrator.
Thank god for administrator because all signs of encrypted files are gone! Its a clean fresh version, Great! Only problem is I cannot upload anything!.
If I login with my old account then all the encrypted files are there and that threatening message from Russia saying send us money!
What I would like is for someone to point me in the right direction. I can lose all my files I have no choice, but I need a functioning windows 10. How can I clean out my old one? Thanks for any help and I am reasonably literate in computer usage but I need clear step by step explanations if you don't mind! Thanks!