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  1.    17 Oct 2015 #41
    Join Date : Jul 2015
    Posts : 133
    Windows 10

    Quote Originally Posted by Gary View Post
    I use Avast Internet Security and have been for the last 5 years. I had an issue yesterday that made me contact support. Now I was told that the support on AIS is free. The only problem I had was I could not log in to my account. The support person I talked to knew less about the product than I do. He wanted to get into my PC to fix this and informed me that it would cost $179.00. He also bad mouthed Windows 10 and said that while he was in my PC that he would remove the windows firewall and defender. I told him that there was no way I would let you or any other incompetent tech in my PC or anyone for that matter.
    I resolved the issue myself this morning and posted on Avast's forum about it as I thought this guy was a fake. I found out that Avast uses third party vendors for Phone support. So then when my subscription runs out, I am done with Avast AIS free or any version. That guy would have no business fooling with anything else besides the product he supposedly supports.
    Geez if Avast free has gone to the dogs what free security is safe.
      My ComputerSystem Spec
  2.    17 Oct 2015 #42
    Join Date : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro

    They do in fact use a third party vednor for phone support so at least it was not a fake. I fixed it myself.
      My ComputerSystem Spec
  3.    17 Oct 2015 #43
    Join Date : Oct 2015
    Posts : 97
    Windows 10

    I am running W10 + Defender.

    What can the free version Avast do for me that Defender cannot?
      My ComputerSystem Spec
  4.    17 Oct 2015 #44
    Join Date : Apr 2015
    Posts : 12,588
    W10Prox64

    Quote Originally Posted by Yeremyah View Post
    I am running W10 + Defender.

    What can the free version Avast do for me that Defender cannot?
    hmmm.... I don't know...maybe, protect your computer?

    Test antivirus software for Windows 8 - June 2015 | AV-TEST
      My ComputerSystem Spec
  5.    17 Oct 2015 #45
    Join Date : Oct 2015
    Posts : 97
    Windows 10

    Quote Originally Posted by simrick View Post
    hmmm.... I don't know...maybe, protect your computer?

    Test antivirus software for Windows 8 - June 2015 | AV-TEST
    Looks like Avira is better than Avast according to that page.
      My ComputerSystem Spec
  6.    18 Oct 2015 #46
    Join Date : Apr 2015
    Posts : 12,588
    W10Prox64

    Quote Originally Posted by Yeremyah View Post
    Looks like Avira is better than Avast according to that page.
    Looks like anything is better than Defender.
    I know MS are working on Defender; perhaps it will jump up in the list in the future...
      My ComputerSystem Spec
  7.    18 Oct 2015 #47
    Join Date : Mar 2015
    Posts : 616
    Windows 10

    Quote Originally Posted by Yeremyah View Post
    Looks like Avira is better than Avast according to that page.
    Interesting that in February Avast was listed first under protection, but by June they're down to 13th o_O

    What gives?
      My ComputerSystem Spec
  8.    18 Oct 2015 #48
    Join Date : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro

    I am using their latest Beta of AIS and it works great,
      My ComputerSystem Spec
  9.    18 Oct 2015 #49
    Join Date : Oct 2015
    Posts : 97
    Windows 10

    Quote Originally Posted by fracking4oil View Post
    Interesting that in February Avast was listed first under protection, but by June they're down to 13th o_O

    What gives?
    Company apathy? Maybe Avast are becoming lazy and complacent? So others outperform then now.

    I've actually changed my mind... I am sticking with MS Defender, and every few days I am running the Emsisoft Emergency Kit Scanner.
    Last edited by Yeremyah; 18 Oct 2015 at 18:24.
      My ComputerSystem Spec
  10.    23 Oct 2015 #50
    Join Date : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
      My ComputerSystem Spec

 
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