1.    18 Mar 2016 #1
    Join Date : Jul 2015
    Posts : 442
    MS Windows 10 Professional 64-bit

    Malware message 877-677-9243


    My mom is out of town visiting my Grand parents and their PC just got infected with some malware so I'm trying to help them out. She said there is a message that pops up when she logs on numbers “877-677-9243”. Just wondering if someone can help me remove it. The only anti-virus and malware app they have is Windows Defender.

    -Thanks!
      My ComputersSystem Spec
  2.    18 Mar 2016 #2
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 5,031
    Win10 Pro

    Quote Originally Posted by seek View Post
    My mom is out of town visiting my Grand parents and their PC just got infected with some malware so I'm trying to help them out. She said there is a message that pops up when she logs on numbers “877-677-9243”. Just wondering if someone can help me remove it. The only anti-virus and malware app they have is Windows Defender.

    -Thanks!
    Tell then not to call any phone number's or click on anything.

    Have them install the free version of MBAM and run a scan.
    Make sure they use the free one and not a trial.

    Malwarebytes | Anti-Malware for your home and for your business
      My ComputersSystem Spec
  3.    18 Mar 2016 #3
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Install Malwarebytes.
    You can choose the Free edition for now.

    http://filehippo.com/download_malwar..._anti_malware/
      My ComputerSystem Spec
  4.    18 Mar 2016 #4
    Join Date : Jul 2015
    Posts : 442
    MS Windows 10 Professional 64-bit
    Thread Starter

    Quote Originally Posted by COMPUTIAC View Post
    Tell then not to call any phone number's or click on anything.

    Have them install the free version of MBAM and run a scan.
    Make sure they use the free one and not a trial.

    Malwarebytes | Anti-Malware for your home and for your business
    Thanks bud!
      My ComputersSystem Spec
  5.    18 Mar 2016 #5
    Join Date : Jan 2014
    Get Off My Lawn
    Posts : 5,031
    Win10 Pro

    Quote Originally Posted by seek View Post
    Thanks bud!
    Post back with updates before you do anything your not sure of.
      My ComputersSystem Spec

 


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