Windows 10: Malware message 877-677-9243


  1. Posts : 474
    MS Windows 10 Professional 64-bit
       18 Mar 2016 #1

    Malware message 877-677-9243


    My mom is out of town visiting my Grand parents and their PC just got infected with some malware so I'm trying to help them out. She said there is a message that pops up when she logs on numbers 877-677-9243. Just wondering if someone can help me remove it. The only anti-virus and malware app they have is Windows Defender.

    -Thanks!
      My ComputersSystem Spec


  2. COMPUTIAC Guest
       18 Mar 2016 #2

    seek said: View Post
    My mom is out of town visiting my Grand parents and their PC just got infected with some malware so I'm trying to help them out. She said there is a message that pops up when she logs on numbers 877-677-9243. Just wondering if someone can help me remove it. The only anti-virus and malware app they have is Windows Defender.

    -Thanks!
    Tell then not to call any phone number's or click on anything.

    Have them install the free version of MBAM and run a scan.
    Make sure they use the free one and not a trial.

    Malwarebytes | Anti-Malware for your home and for your business
      My ComputerSystem Spec


  3. Posts : 5,074
    windows 10 Home threshold2
       18 Mar 2016 #3

    Install Malwarebytes.
    You can choose the Free edition for now.

    http://filehippo.com/download_malwar..._anti_malware/
      My ComputerSystem Spec


  4. Posts : 474
    MS Windows 10 Professional 64-bit
    Thread Starter
       18 Mar 2016 #4

    COMPUTIAC said: View Post
    Tell then not to call any phone number's or click on anything.

    Have them install the free version of MBAM and run a scan.
    Make sure they use the free one and not a trial.

    Malwarebytes | Anti-Malware for your home and for your business
    Thanks bud!
      My ComputersSystem Spec


  5. COMPUTIAC Guest
       18 Mar 2016 #5

    seek said: View Post
    Thanks bud!
    Post back with updates before you do anything your not sure of.
      My ComputerSystem Spec


 

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