1.    07 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 7
    Windows 10

    Persistent immovable popups, adware, malware etc


    Have use Win 10 successfully since released. two weeks ago I began being besieged by immovable persistent popups. Since then I have scanned HP Pavillion laptop with Norton, PC Cleaner, Reimage and AVG [free]. All of them found and cured faults, declared the system clean yet failed to resolve the problem. It was resolved by resetting Win 10 not something I would do again unless an emergency as there are other unresolved issues not present before. My neighbour has just visited saying that he has just experienced the same problem on a computer that he only purchased last week. Any ideas?
      My ComputerSystem Spec
  2.    07 Mar 2016 #2
    Join Date : Nov 2015
    Posts : 4,771
    windows 10 Home threshold2

    Wonder why you had those problems ?
    The following maybe the answer why.

    Excerpt about PC Cleaner from a legit and reputable source :
    PC Cleaner

    PC Cleaner is the name of a Misleading Application (rogue software) designed to display false information, such as claiming your system is infected with malicious threats or other system errors. Misleading applications may also perform annoying actions or inconvenience the user in order to coerce them into purchasing software to remove the nonexistent threats or errors reported. The Norton Power Eraser tool is available to remove the PC Cleaner misleading application.
    Last edited by davidhk; 07 Mar 2016 at 11:36.
      My ComputerSystem Spec
  3.    07 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 7
    Windows 10
    Thread Starter

    Thanks davidhk


    Thanks for that but I did not have PC Cleaner before the infestation. In fact in 20 years of using the internet I have never purchased any anti virus , malware, etc before this and relied upon AVG Free and Spybot. The fact that my neighbour now has the self same problem [we have zero computer communication], Norton cannot find it and we share the same service provider, BT, is making me think again but thanks for the info.
      My ComputerSystem Spec
  4.    09 Mar 2016 #4
    Join Date : Jul 2015
    Posts : 852
    Windows 10 Home x64

    You should try doing a sweep with some antimalware/adware utils, like AdwCleaner, ZHPCleaner, RogueKiller.

    I would start with RogueKiller, but keep in mind that it can be pretty aggresive. I would also run them from SAFE MODE.

    To sum it up: Boot into safe mode and run those utils in this order: RogueKiller, AdwCleaner and ZHPCleaner. Before blindly deleting things, check the logs, you can UNTICK anything you don't want to be deleted (AdwCleaner, ZHPCleaner).

    Good luck!

    PS - After doing some cleaning you should also check Operating System files integrity. Ask here for details.
    Maybe in the form of "sfc /scannow" or something like that. I don't recall the dism command line right now.
      My ComputerSystem Spec
  5.    09 Mar 2016 #5
    Join Date : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,554
    Windows 10 x64 Home Build (Redstone(1)) 15063.608

    Quote Originally Posted by eLPuSHeR View Post
    You should try doing a sweep with some antimalware/adware utils, like AdwCleaner, ZHPCleaner, RogueKiller.



    I would start with RogueKiller, but keep in mind that it can be pretty aggresive. I would also run them from SAFE MODE.

    To sum it up: Boot into safe mode and run those utils in this order: RogueKiller, AdwCleaner and ZHPCleaner. Before blindly deleting things, check the logs, you can UNTICK anything you don't want to be deleted (AdwCleaner, ZHPCleaner).

    Good luck!

    PS - After doing some cleaning you should also check Operating System files integrity. Ask here for details.
    Maybe in the form of "sfc /scannow" or something like that. I don't recall the dism command line right now.
    Future to the above post the link for SFC Command now and DISM can be obtained by clicking the links in my signature
      My ComputerSystem Spec
  6.    09 Mar 2016 #6
    Join Date : Nov 2015
    Posts : 4,771
    windows 10 Home threshold2

    Quote Originally Posted by etranger85 View Post
    Thanks for that but I did not have PC Cleaner before the infestation. In fact in 20 years of using the internet I have never purchased any anti virus , malware, etc before this and relied upon AVG Free and Spybot. The fact that my neighbour now has the self same problem [we have zero computer communication], Norton cannot find it and we share the same service provider, BT, is making me think again but thanks for the info.
    I suggest you do what eLPuSHeR's suggestions. The logical ones to solve your present situations.
    Last edited by davidhk; 09 Mar 2016 at 10:39.
      My ComputerSystem Spec
  7.    09 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    Future to the above post the link for SFC Command now and DISM can be obtained by clicking the links in my signature
    Thanks for the advice. This was an issue I had for two weeks and which prevented me interacting with the internet until I finally resolved it by reinstalling Win 10 from within although I do have unresolved issues resulting from it. Prior to taking this action I had scanned with Norton, Spybot, etc all of which informed me computer was clean but still left me unable to interact with the internet because as soon as I clicked upon an internet page I was inundated with adware and blank pages. The only way I could extricate was by closing the programme via Task Manager. I repeat, that issue is now resolved, but would like to know what happened, how it was immune to anti virus programmes etc and how to guard against it in the future. Why did resetting [reinstalling] Win 10 overcome it? Why has my neighbour got the self same thing with a brand new HP laptop yet we never ever communicate via computer? Our only common resource is BT high speed.
    I am surprised that no one appears to have come across this before In 20 years of internet use this is, by far, the worst thing that has happened to me. What I can say is that when I had the problem it was impossible to ask advice and, I assume, this must also be true for others.
      My ComputerSystem Spec

 


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