Windows 10: Help-

  1.    25 Feb 2016 #1


    I downloaded 10 and now all photos and documents are suddenly mp3- and a not says I have to contact a website to get them unlocked- what the heck is going on 20k plus is now being held hostage-what do i do
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  2. bro67's Avatar
    Posts : 4,928
    Mac OS High Sierra 10.13.5
       25 Feb 2016 #2

    Windows 10 has nothing to do with your problem. Let me guess. You went to some random website or got a pop-up, which has now infected your computer with RansomWare.

    The Malware Forum has a tutorial on fixing RansomWare issues. So do thr major Anti-Virus software manufacturers.
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  4. bro67's Avatar
    Posts : 4,928
    Mac OS High Sierra 10.13.5
       25 Feb 2016 #4

    Borg the one that is out now is the "Locky" variant that is using a fake Word.doc file that people are just clicking on, same as the other day this week, it was mentioned by one of the members what is going on with the fake Windows 10 upgrade hijack.

    No matter how hard we try to get the message out to people, to stop opening every attachment in their email, or clicking on pop-ups while browsing. We can only keep posting over and over why people need to stop using old habits.
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  5. Borg 386's Avatar
    Posts : 21,613
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       26 Feb 2016 #5

    Yes, it is a good idea to scrutinize anything you click on nowadays.

    The best defense against this type of malware is to make a regular system image file. Keep it on a external HDD that is not hooked up to the PC all the time. Keep several prior copies in case of inadvertently making one with malware on it. Should something like this happen, you simply restore your OS using the system image.

    Keeping backups is a good idea anyway, but with all the ransomware out there, it becomes even more crucial to have a full backup.

    System Image - Create in Windows 10 - Windows 10 Forums

    A system image is an exact copy of a drive or partition which can be used to restore your PC to the state it was in at the time the image was made. By default, a system image only includes the drives that Windows requires to run, including Windows 10 itself, your system settings, programs, and files. You may also include any other drive in the image if you wish. When you restore your computer from a system image it is a complete restoration, you cannot choose individual items to restore and all of your current programs, system settings, and files are replaced with the contents of the system image.

    This tutorial will show you how to create a system image backup in Windows 10 to be able to use to restore the contents of your computer back to the state it was in when the system image was created if your hard drive fails or your computer ever encounters problems.
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