Windows 10: undefined.com malware


  1. Posts : 6
    windows 8.1 and 10
       14 Feb 2016 #1

    undefined.com malware


    I have a desktop running windows 8.1 that has been bit by the undefined.com malware. I have tried every suggestion I could find on the internet. Several of the malware programs will remove it unit I reboot then it comes back. Something funny once a program finds it, it won't find it on the second run of the software. Spyhunter does'nt even find it. I need HELP. Malware is only on Firefox IE is ok.

    Thanks

    Ed
    Last edited by econnelly; 14 Feb 2016 at 16:54.
      My ComputerSystem Spec

  2. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       14 Feb 2016 #2

    At the risk of suggesting something you have already tried......................
    Have you tried Malwarebytes ?
    If not, here is the link. Install the Free edition first. If you like it, you can buy the Premium version later.
    https://www.malwarebytes.org/antimalware/
      My ComputerSystem Spec

  3. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       14 Feb 2016 #3

    Here is a comprehensive How to guide
    Remove Undefined.com redirect (Virus Removal Guide)
    https://malwaretips.com/blogs/remove...-com-redirect/

    You can google for other removal guides.
      My ComputerSystem Spec

  4.    14 Feb 2016 #4

    Hi econnelly,

    Several of the malware programs will remove it unit I reboot then it comes back.
    There's a good chance that it was never thoroughly removed if it's coming back.

    I'd look at what davidhk suggested as far as MalwareBytes, as a google search shows that program as being one that does remove what you have. Another decent one is SuperAntiSpyware (portable), which is also free, although I did not read that it specifically fixes the 'undefined.com' infection, but it's still good to have.

    b1rd
      My ComputerSystem Spec

  5.    14 Feb 2016 #5

    davidhk said: View Post
    Here is a comprehensive How to guide
    Remove Undefined.com redirect (Virus Removal Guide)
    https://malwaretips.com/blogs/remove...-com-redirect/

    You can google for other removal guides.
    This link seems to have outlined the steps required to remove such infections
      My ComputerSystem Spec


  6. Posts : 6
    windows 8.1 and 10
    Thread Starter
       14 Feb 2016 #6

    [QUOTE=davidhk;568312]Here is a comprehensive How to guide
    Remove Undefined.com redirect (Virus Removal Guide)
    https://malwaretips.com/blogs/remove...-com-redirect/

    Thanks malwarebytes remove the undefined malware, but a trace of it was located in Firefox. Doing a "Refresh Firefox" as per Step 6 in the malwaretips got rid of what was left in Firefox. I am now free of the Malware.

    Thank to all for your help Ed
      My ComputerSystem Spec

  7. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       14 Feb 2016 #7

    Nice.
    You are welcome.
    Please mark your thread as Solved.
    Thank you.
      My ComputerSystem Spec


 

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