compromised and lost control

Hey gang, sorry if this is in the wrong place. A few days ago, I was victim to something. I think someone remotely gained access to my pc, and perhaps made my pc a network one. It started with what I believe was a fake update, and a windows defender scan, that may have been fake. I think they may have locked file access, and connection. to internet. I know they did something like root, wbem? , but not sure the terms, something in mmc saying stuff about it being a server, not sure. I did the resest but sure enough, it returned, so did the full one, and also returned. Now they have made it so I cant to reset. It id lioke they made the button not clickable,. No idea how to fix. They also set up remote tunnel and called terado? I think they are looking at my xbox somehow. So frustrating,and I am at a lose as what to do. Any ideas? I need them off my network first thing, if my pc is off can they still be on it>

FLeXington said:

Hey gang, sorry if this is in the wrong place. A few days ago, I was victim to something. I think someone remotely gained access to my pc, and perhaps made my pc a network one. It started with what I believe was a fake update, and a windows defender scan, that may have been fake. I think they may have locked file access, and connection. to internet. I know they did something like root, wbem? , but not sure the terms, something in mmc saying stuff about it being a server, not sure. I did the resest but sure enough, it returned, so did the full one, and also returned. Now they have made it so I cant to reset. It id lioke they made the button not clickable,. No idea how to fix. They also set up remote tunnel and called terado? I think they are looking at my xbox somehow. So frustrating,and I am at a lose as what to do. Any ideas? I need them off my network first thing, if my pc is off can they still be on it>

If you think your network is compromised then it might be worth contacting your ISP and asking for your IP address to be changed.

MOST IMPORTANTLY.........................

Assuming that you are right, that someone has gained access to your computer.

Do you have confidential info/documents stored in the computer ?
Bank account ? Credit cards numbers ? Official ID numbers ?

If yes, you have better run to the bank, talk to the bank manager, cancel current credit cards, request new ones issued.
Go to appropriate government branch, request a new ID.