New
#1
Several Windows 10 Issues
Hey guys, sorry for the kinda dodgy heading as I didn't exactly know how to summarise all the problems I'm having haha.
Firstly there's a BSOD with the following error: IRQL_not_less_or_equal, (I know about this, this is networking related, it only happens occasionally, this need not be worried about here. Thought I would mention it for the sake of knowing however)
Secondly during the boot process BEFORE the login screen, a black screen will be seen, the windows boot sound will be played, and a 5-15 seconds later it will show the password entering screen.
Thirdly, after login, or before login (depending on if the PC is left alone), the system will black screen and completely freeze with no response to anything, even pressing the caps lock key does not make the light come on for caps. I can get into safemode, but after a while it will black screen and freeze as mentioned above. I've tried to run MBAM and this has triggered the black screen.
List of things I've tried:
System Restore - All restore points were wiped (presumably by malware)
MBAM - Causes black screen in safe mode (and the system won't stay on long enough to let me run MBAM in normal mode, the black screen occurs much faster in normal mode).
Booting into CMD - Attempted to run sfc /scannow, system black screened not long after.
Windows startup repair - Couldn't find an issue.
So I'm thoroughly stumped on what to do here fellas. The system specs are hard to obtain since I cannot keep the system booted long enough to get the required information. At the moment I'm definitely thinking the black screen issue may be HDD related, but I don't have a USB > SATA adapter to retrieve the files off the HDD and run a chkdsk. Is there anything else I can try? Also due to the fact that I can't keep the system online for more than 10 minutes at the MOST (If I'm extremely lucky), getting log files is rather difficult.
Cheers,
LC
EDIT: Also, I've considered a system wipe, but the person I am cleaning this computer for has photos and other files that she would like to keep. If at all possible, this is an absolute last resort.