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  1.    05 Jan 2016 #11
    Join Date : Jul 2015
    Posts : 196
    Win 7 8 and 10

    It is a false reading. If I plugged my my USB into your Norton "protected" computer It would delete several of my legit diagnostic and repair tools as soon as I opened the drive.
      My ComputerSystem Spec
  2.    05 Jan 2016 #12
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by Porthos View Post
    The service scanner is a different tool and is not what is being requested.
    O.k. i see it now...........

    Farbar Recovery Scan Tool (FRST) is a portable diagnostic tool incorporating the ability to execute prepared script solutions on malware infected machines. It will work equally well in normal or safe mode and where a machine has boot up problems it will work efficiently in the Windows Recovery Environment. It's ability to work in the recovery environment makes it particularly useful in dealing with problems associated with machines experiencing difficulty when booting up.

    Either assuming another Malware that MBAM or Norton can not fix or boot up issues.

    Guess you should try then posting this in MBAM Forum, i also work here too and they are good at Malware and Virus removal http://www.geekstogo.com/forum/index.php?
      My ComputerSystem Spec
  3.    05 Jan 2016 #13
    Join Date : Jul 2015
    Posts : 196
    Win 7 8 and 10

    Here is some more explanation on the detection's of these tools.

    Certain embedded files that are part of legitimate programs or specialized fix tools, may at times be detected by some anti-virus and anti-malware scanners as suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not the case. This occurs for a variety of reasons to include the tool's compiler, the files it uses, whether files are compressed or packed, what behavior (routines, scripts, etc) it performs, any registry strings it may contain and the type of security engine that was used during the scan. Other legitimate files which may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access for scanning but often trigger alerts by anti-virus software.

    When flagged by an anti-virus or security scanner, it's because the program includes features, behavior or files that appear suspicious or which can potentially be used for malicious purposes. Compressed and packed files in particular are often flagged as suspicious by security software because they have difficulty reading what is inside them. These detections do not necessarily mean the file is malicious or a bad program. It means it has the potential for being misused by others or that it was simply detected as suspicious or a threat due to the security program's heuristic analysis engine which provides the ability to detect possible new variants of malware. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases the detection is a "false positive" and can be ignored.

    Most of the well known specialized tools we use as malware fighters are written by known experts at various security forums like Bleeping Computer, TechSupport, GeeksToGo, SypwareInfo and other similar sites so they can be trusted...this includes any program hosted by BC for download. Unfortunately, many of these tools are repeatedly falsely detected by various anti-virus programs from time to time.

    The problem is really with the anti-virus vendors who keep targeting these embedded files and NOT with the tools themselves. We can inform the developers but they have encountered this issue many times before and in most cases there isn't much they can do about it. Once the detection is reported to the anti-virus vendor, they are usually quick to fix it by releasing an updated definition database.

    If you're attempting to download the file, either have your anti-virus ignore the detection or temporarily disable it until you download and run the tool.
      My ComputerSystem Spec
  4.    05 Jan 2016 #14
    Join Date : Jul 2015
    Posts : 196
    Win 7 8 and 10

    i also work here too and they are good at Malware and Virus removal http://www.geekstogo.com/forum/index.php?
    They are going to ask for the same logs.

    No one said he is infected. That tool is for a lot more than malware removal.
      My ComputerSystem Spec
  5.    05 Jan 2016 #15
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    I've used FARBAR (FRST) several times. It's legit.
      My ComputerSystem Spec
  6.    05 Jan 2016 #16
    Join Date : Jun 2015
    N.Y.
    Posts : 3,069
    Windows 10 Pro 64 bit

    Quote Originally Posted by Porthos View Post
    They are going to ask for the same logs.

    No one said he is infected. That tool is for a lot more than malware removal.
    True, only thing covered so far was about safety of using this tool on a PC.
      My ComputerSystem Spec
  7.    05 Jan 2016 #17
    Join Date : Jun 2015
    Posts : 137
    Windows 10 Pro and Windows 10
    Thread Starter

    Quote Originally Posted by jds63 View Post
    Assuming reasons MBAM telling you to download and use this software from reading about it, you would either have network connectivity issues, corrupted or missing windows files or services, possible Malware and creates a log. So far you used NIS, SuperAntiSpyware, MBAM and they have not found any Malware. Just trying to figure the exact reasons of this tool they told you to use, not stated here. If Windows is corrupt run a System file checker.


    http://www.bleepingcomputer.com/down...rvice-scanner/
    Hello jds63,
    I am unaware of anything except that it according to the instructions will create two log files. They want those log files for troubleshooting.
      My ComputerSystem Spec
  8.    05 Jan 2016 #18
    Join Date : Jun 2015
    Posts : 137
    Windows 10 Pro and Windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    I've used FARBAR (FRST) several times. It's legit.
    Thanks simrick for adding more positive feedback!
      My ComputerSystem Spec
  9.    06 Jan 2016 #19
    Join Date : Apr 2015
    Posts : 12,942
    W10Prox64

    Quote Originally Posted by glennc View Post
    Thanks simrick for adding more positive feedback!
    Quite welcome. And thanks for the rep.
    All the tools used over at Bleeping Computer are quite good, and harmless, as long as they are used with the advice of a professional on their forum. Very reputable forum, very capable people.

    EDIT: Additionally, FRST is successfully used by many reputable help forums on the net, and I would not hesitate to run it on my own system, if asked by someone who was helping me to fix my computer problems.
    Last edited by simrick; 06 Jan 2016 at 10:48.
      My ComputerSystem Spec
  10.    06 Jan 2016 #20
    Join Date : Jul 2015
    Posts : 196
    Win 7 8 and 10

    Quote Originally Posted by simrick View Post
    All the tools used over at Bleeping Computer are quite good, and harmless, as long as they are used with the advice of a professional on their forum. Very reputable forum, very capable people.
    Since Malwarebytes is the main issue I would stick with them because the helpers there have direct access to the developers of the program.
    Since I read you have opened a ticket on the help desk I would continue to work with them and follow thru with anything they ask. they are not in the business of killing your computer and the assistance is 100% free.
      My ComputerSystem Spec

 
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