1.    19 Dec 2015 #1
    Join Date : Jul 2015
    Posts : 55
    Window 10

    PUP.Optional.HomePageHelpe


    My wife's laptop has been infected with this nasty virus, she blamed me for her getting it, but I run Malwarebytes occasionally and has never detected the PUP on my machine. I have used Malwarebytes several times on her machine only to have the machine re-infected. So I've been to several sites they confirmed that removal very difficult. They list some very convoluted solution. One even warned that a miss-stroke could cause serious damage to your machine. I have a tremor so I do not want to attempt one of those and that fact they only list windows 7 and 8.

    I hoping that there is someone out there that can point me to trusted software to remove this or recommend or a reputable site that can do the removal. I'm not looking for a freebee but permeant solution to this virus.

    I'm sure she has a lot of unwanted junk on her relatively new machine. Every time I ran MB it took longer than the previous time, I just ran MB, it took 21min. My machine has a larger capacity and only takes about 5min.
      My ComputerSystem Spec
  2.    19 Dec 2015 #2
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    See if this article will help........
    How can you remove PUP.Optional.Helperbar.
    It consists of 3 steps.
    http://malwarefixes.com/threats/pup-optional-helperbar/
      My ComputerSystem Spec
  3.    19 Dec 2015 #3
    Join Date : Oct 2014
    Posts : 390
    Win 10 Home Build 1709 16299.19 64bit

    https://www.malwarebytes.org/junkwareremovaltool/


    Also, try the above. And may want to consider a System Restore to a point prior to the virus (If possible).

    If I read your post correctly, your wife's laptop has a virus with PUPs ? Any other issues ?
      My ComputerSystem Spec
  4.    19 Dec 2015 #4
    Join Date : Jul 2015
    Posts : 55
    Window 10
    Thread Starter

    Quote Originally Posted by davidhk View Post
    See if this article will help........
    How can you remove PUP.Optional.Helperbar.
    It consists of 3 steps.
    http://malwarefixes.com/threats/pup-optional-helperbar/
    I'm having problem with the quick reply windows I have no idea what I'm doing wrong. I responded to davidhk's and then torre's. but both disappeared when tried to correct the title of the original post title with another response.

    I'm dealing with the PUP.Optional.HomePageHelper
      My ComputerSystem Spec
  5.    19 Dec 2015 #5
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by Silvera View Post
    I'm having problem with the quick reply windows I have no idea what I'm doing wrong. I responded to davidhk's and then torre's. but both disappeared when tried to correct the title of the original post title with another response.

    I'm dealing with the PUP.Optional.HomePageHelper
    Try again.
    I read your last reply just fine. Nothing wrong with it.
      My ComputerSystem Spec
  6.    24 Dec 2015 #6
    Join Date : Jul 2015
    Posts : 55
    Window 10
    Thread Starter

    Been out of town... I forwarded your suggestions to my son and he was able to resort my wife's machine!

    Thank You davidhk and torre for your assistance!!!
      My ComputerSystem Spec
  7.    24 Dec 2015 #7
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Wonderful.
    Now that the issue is sorted, please mark this thread as Solved.
    Thank you.
      My ComputerSystem Spec
  8.    24 Dec 2015 #8
    Join Date : Jul 2015
    Posts : 55
    Window 10
    Thread Starter

    Quote Originally Posted by davidhk View Post
    Wonderful.
    Now that the issue is sorted, please mark this thread as Solved.
    Thank you.
    Will do, and thank you for your help!
      My ComputerSystem Spec
  9.    24 Dec 2015 #9
    Join Date : Nov 2015
    Posts : 4,891
    windows 10 Home threshold2

    Quote Originally Posted by Silvera View Post
    Will do, and thank you for your help!
    You are welcome.
    Happy Holidays.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
What happened to Optional Updates?
Does anybody know what happens to what (in Windows 8.1 ) were called "Optional Updates" in Windows Update? Are these pushed automatically along with "Important Updates"? If not, how do we get them?
Windows Updates and Activation
How to download Optional Updates?
The Update Troubleshooter detects that I have these optional updates These updates are in the "optional updates" section on Windows 8.1/8/7 31034 but then I have no way of updating them because the native Windows Update doesn't allow me to...
Windows Updates and Activation
Solved PUP.Optional.Babylon
I have WIN 10 PRO. I back-Up EVERY Day with Macrium Reflect 6 and run Malwarebytes which scans & updates every night. During the past 4 weeks I have NOT Downloaded any FREEWARE Programs, just Unlocker last month. The Malwarebytes did a scheduled...
AntiVirus, Firewalls and System Security
Apps & Features Manage Optional Features in Windows 10
How to Manage Optional Features in Windows 10 This tutorial will show you how to add or remove optional features for all users in Windows 10. Here's How: 1. Open Settings, and click/tap on the Apps icon.
Tutorials
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:28.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums