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  1.    06 Dec 2015 #21
    Join Date : Oct 2013
    Posts : 25,804
    64-bit Windows 10 Pro build 17046

    If you would, please go ahead and post a screenshot showing your desktop to see if anything may stand out.
      My ComputersSystem Spec
  2.    07 Dec 2015 #22
    Join Date : Aug 2015
    Posts : 66
    Windows 10
    Thread Starter

    bin


    Unfamiliar with that process but there is nothing outstanding to see.I still have the gut feeling that desktop with nothing on has something to do with it.
    Just spent over one hour on the phone to HP and one of their technical chaps took control of my new computer.The reason for the loss of the icons was due to me downloading powershell to enable me to have a windows 7 type start menu.Everything is now working fine and I thank you for the time and effort you have expended on my behalf.
    Last edited by willden; 07 Dec 2015 at 06:30. Reason: New information
      My ComputerSystem Spec
  3.    07 Dec 2015 #23
    Join Date : Oct 2013
    Posts : 25,804
    64-bit Windows 10 Pro build 17046

    I'm happy to hear that you got it sorted.
      My ComputersSystem Spec
  4.    07 Dec 2015 #24
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 17,456
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    Glad you got it sorted. Do you remember the name of the program by chance in case this problem occurs with someone else's OS down the road?
      My ComputerSystem Spec
  5.    08 Dec 2015 #25
    Join Date : Aug 2015
    Posts : 66
    Windows 10
    Thread Starter

    Bin


    That problem was solved but this morning when I switched on all I see is a black screen so have arranged to return it for a refund,end of problems.Could you suggest a replacement model,would prefer a Toshiba same as my main laptop.
      My ComputerSystem Spec

 
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