Windows 10: Trade exchange virus + Unable to access router settings

  1.    21 Nov 2015 #1

    Trade exchange virus + Unable to access router settings


    Hello everyone!

    I am facing Trade Exchange virus which creates additional tabs while using browser.
    I did some research on internet and have tried few methods (Malwarebytes & Adware Removal Tool), but to no help.

    I read somewhere that this actually is a DNS settings issue and that I need to reset my Router?

    If that's the case, then I need help with resetting the router...I don't want to reset it and then not able to get it back to original settings, which I don't know how to..

    I tried accessing router settings page on 192.168.1.1 which is also not working! It used to work before..

    Can some one kindly help me with the issue?

    Thanks!
      My ComputerSystem Spec


  2. Posts : 19,843
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       21 Nov 2015 #2

    Here's a link on how to flush your DNS.

    Resetting an Internet Connection (Flush DNS) | Learning Studio Technical Support

    Resetting your router generally involves holding in a tiny switch at the back with a pen/paper clip. If you go to your router manufacturers website, there should be instructions on how to do that on your particular make/model.

    Since you can't access the router, not sure how you could save your settings. Most routers allow you to export the settings to a file you save on your PC, if you can access the router. The manufacturers site may have further information that can help you access the router.

    Not sure if you ran this adware removal tool, if you haven't tried this one yet give it a shot. AdwCleaner since this is good at ferreting out adware.

    AdwCleaner Download
      My ComputerSystem Spec


 

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