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  1.    18 Nov 2015 #111
    Join Date : Sep 2015
    Posts : 66
    Windows 10
    Thread Starter

    For simrick


    I did not disable any of those you have listed; I'll put a check in their boxes to enable them when I open CCleaner shortly.

    Here is the Programs List:

    Programs List 11-18-2015.txt
      My ComputerSystem Spec
  2.    18 Nov 2015 #112
    Join Date : Apr 2015
    Posts : 12,982
    W10Prox64

    Quote Originally Posted by Writer View Post
    I did not disable any of those you have listed; I'll put a check in their boxes to enable them when I open CCleaner shortly.

    Here is the Programs List:

    Programs List 11-18-2015.txt
    Thanks.

    Please do NOT enable any of them until we are finished - they could muddy up the waters at this point.

    Please UNINSTALL the following:
    Java 8 Update 31 Oracle Corporation 1/22/2015 6.07 MB 8.0.310
    Java(TM) 6 Update 24 Oracle 10/13/2014 96.9 MB 6.0.240
      My ComputerSystem Spec
  3.    18 Nov 2015 #113
    Join Date : Apr 2015
    Posts : 12,982
    W10Prox64

    Quote Originally Posted by lx07 View Post
    I don't mean to sidetrack or duplicate what @simrick is doing but with regards to one minor part, the C:\users\AppData\Local\PluginBus\xBin\PluginBus.dll problem at startup, you could download autoruns from here Autoruns for Windows, run it and right click and delete the entry where it is found in the Image path...

    It was from a scheduled task to add adware apparently pluginbus.dll and the problem dll has probably already been cleaned up just leaving the start-up item.

    Attachment 49069
    Yes, thanks for mentioning that - another way to accomplish it!
      My ComputerSystem Spec
  4.    18 Nov 2015 #114
    Join Date : Jul 2015
    Posts : 3,814
    10 Pro

    Quote Originally Posted by simrick View Post
    Yes, thanks for mentioning that - another way to accomplish it!
    Hope I didn't confuse anything...
      My ComputerSystem Spec
  5.    18 Nov 2015 #115
    Join Date : Apr 2015
    Posts : 12,982
    W10Prox64

    Quote Originally Posted by lx07 View Post
    Hope I didn't confuse anything...
    No no, not at all. If we are unable to resolve with the Ccleaner method, that is next on the list!
      My ComputerSystem Spec
  6.    18 Nov 2015 #116
    Join Date : Apr 2015
    Posts : 12,982
    W10Prox64

    @Writer, please advise when you have completed the Ccleaner instructions and rebooted the machine.

    - did the DLL error go away?

    - is Defender still turned off?
      My ComputerSystem Spec
  7.    18 Nov 2015 #117
    Join Date : Sep 2015
    Posts : 66
    Windows 10
    Thread Starter

    For simrick


    I completed the changes for CCleaner and rebooted.

    The DLL Error still appears.

    Defender is still turned off.

    Concerning Realtek Audio: It is still installed. I'll try to check to see if it is disabled. If it is, I didn't disable it; I don't think.

    The small DWM Notification window in the Task-bar didn't reappear.

    Here is an updated Program List from CCleaner:

    Programs List #2 11-18-2015.txt
      My ComputerSystem Spec
  8.    18 Nov 2015 #118
    Join Date : Apr 2015
    Posts : 12,982
    W10Prox64

    Quote Originally Posted by Writer View Post
    I completed the changes for CCleaner and rebooted.

    The DLL Error still appears.

    Defender is still turned off.

    Concerning Realtek Audio: It is still installed. I'll try to check to see if it is disabled. If it is, I didn't disable it; I don't think.

    The small DWM Notification window in the Task-bar didn't reappear.
    Okay, we can enable Realtek Audio from within Ccleaner later.

    Let's have a look at Windows Defender.

    Type Defender in the search box and select Windows Defender in the search results to open the program interface. Advise whether it is still turned off or not.

    If it is still turned off, see if you can enable it from there.

    If not, open Task Manager (search box) > Services Tab, click on the Name column to sort by service name. Scroll down to WinDefend
    Click image for larger version. 

Name:	taskmgr-svcs.PNG 
Views:	4 
Size:	61.6 KB 
ID:	49076

    Right-click and select STOP. Then right-click and select RESTART.

    Is it running now?
    If not, click OPEN SERVICES at the very bottom of that window. In the new window that opens, scroll down to Windows Defender Network Inspection and Windows Defender Service.

    Click image for larger version. 

Name:	svcs01.PNG 
Views:	1 
Size:	67.3 KB 
ID:	49079

    Double-click each one and compare your setting to the ones shown below. Determine if they match the screenshots below:

    Click image for larger version. 

Name:	svcs02.PNG 
Views:	23 
Size:	18.9 KB 
ID:	49081


    Click image for larger version. 

Name:	svcs03.PNG 
Views:	23 
Size:	18.4 KB 
ID:	49082

    If they don't match, and Defender is still not running, we will try editing the registry.

    Editing the registry is risky business for anyone not familiar with what they're doing. Please be extra cautious following these instructions. Mistakes in the registry could cause your system to become unstable or even un-bootable.

    search regedit.exe
    open the registry editor
    expand the appropriate arrows on the left to see where we are going.

    The path is
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender
    Click image for larger version. 

Name:	reg01.PNG 
Views:	2 
Size:	43.9 KB 
ID:	49085

    Click image for larger version. 

Name:	reg02.PNG 
Views:	2 
Size:	42.0 KB 
ID:	49086

    Click image for larger version. 

Name:	reg03.PNG 
Views:	4 
Size:	66.2 KB 
ID:	49087


    Click once on Windows Defender to highlight it in the left pane. Notice the keys that show up in the right pane.

    Disable AntiSpyware and Disable AntiVirus are the two we are interested in. If the DWORD value = 0, they are not disabled. If the DWORD value = 1, they are disabled.

    Double click on each key to change the value from 1 to 0.

    Click image for larger version. 

Name:	reg04.PNG 
Views:	23 
Size:	9.7 KB 
ID:	49089


    Select FILE>EXIT to exit the registry editor.

    Reboot the computer. Open Windows Defender and see if it is now running.
      My ComputerSystem Spec
  9.    18 Nov 2015 #119
    Join Date : Apr 2015
    Posts : 12,982
    W10Prox64

    Quote Originally Posted by Writer View Post
    Here is an updated Program List from CCleaner:

    Programs List #2 11-18-2015.txt
    Thanks. The only other program I would uninstall is this one:

    Adobe Shockwave Player 12.1 Adobe Systems, Inc. 8/21/2015 12.1.3.153
    Unless you need it for a specific game, I would get rid of it. It's just like Flash and Java - too many security holes, too many updates, too dangerous to have if you don't need it.

    Everything else looks good.
      My ComputerSystem Spec
  10.    18 Nov 2015 #120
    Join Date : Sep 2015
    Posts : 66
    Windows 10
    Thread Starter

    For simrick


    Concerning Windows Defender:

    I could not do anything by going to the Windows Defender Desktop App.

    I went to Task Manager, scrolled down a bit to "Windows Defender Service." The "Stop" option is "grayed out." The "Restart" option is also grayed out. I clicked on the "Stop" option anyway, then I clicked on "Start." Whenever I try this, it reads "starting." But it doesn't start. It then reverts to "Stopped." A small window comes up that says the following:

    This Operation Could Not be Completed
    Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
    The status of all of the apps listed at the Task Manager is either "running" or "stopped." The fact that "starting" appeared briefly indicates that an attempt was made to start Defender. Your initial conclusion appears to have been correct: malicious software from a Trojan Virus disabled Defender.

    I'll try the other options that you presented.
      My ComputerSystem Spec

 
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