Interactive Services Detection warning


  1. Posts : 7
    Windows 10
       #1

    Interactive Services Detection warning


    A couple of days ago started getting a persistant warning just after starting up my Windows 10 laptop. As far as I know I am up-to-date with MS updates and running x64. I get a brown warning box on task bar which when I click on it comes up with a box but that freezes for a couple of minutes then reverts to my logging in screen so its start again time.
    I have looked under 'Reliablity' and get the following info-
    Faulting application name: igfxEM.exe, version: 6.15.10.4248, time stamp: 0x5591e758
    Faulting module name: igfxDI.dll, version: 6.15.10.4248, time stamp: 0x5591e721
    Exception code: 0xc000041d
    Fault offset: 0x0000000000010d6b
    Faulting process ID: 0x17b8
    Faulting application start time: 0x01d114e31c5efa1e
    Faulting application path: C:\WINDOWS\system32\igfxEM.exe
    Faulting module path: C:\WINDOWS\system32\igfxDI.dll
    Report ID: f913ef00-be04-4678-b448-dd47be852f47
    Faulting package full name:
    Faulting package-relative application ID:
    Does anyone know what I should do next? In simple instructions if you do,please. I'm a bit of a novice when it comes to this sort of prob.
    Rodders
      My Computer

  2. Borg 386's Avatar
    Posts : 28,651
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       #2

    Suggest you run an SFC Scannow to see if that can remedy the problem.

    SFC Command - Run in Windows 10 - Windows 10 Forums

    Scroll down to option 3 for the easiest way to run it. You should run it 3 times since it doesn't always fix everything the 1st or second time around.

    If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 times restarting the PC after each time to completely fix everything that it's able to.
    Additional options:

    If still not, then do a system restore using a restore point dated before the bad system file occurred to fix it. You may need to repeat doing a system restore until you find a older restore point that may work.

    If still not, then you could do a repair install without losing anything.
      My Computer


  3. Posts : 7
    Windows 10
    Thread Starter
       #3

    Thanks for your detailed reply-very interesting and useful. Tried your no. 1 suggestion which didn't work for me so tried a restore I had from 5 days ago and,while it said it had been unable to restore anything,when I restarted my laptop my problem had gone away.
    Hopefully it doesn't come back but thanks to your reply I would be confident in having a go at it again.Many thanks Borg 386.:)
      My Computer

  4. Borg 386's Avatar
    Posts : 28,651
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       #4

    I hope it's sorted & glad I could help. If it does return, the other options would be the repair or refresh. Both of those options would preserve user data while reinstalling the OS.

    Refresh your PC Fixes software problems by reinstalling the OS while preserving the user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps.
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
      My Computer


 

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