Windows 10 HANGS-UP when I run Anti-Virus


  1. Posts : 1
    Windows 10
       #1

    Windows 10 HANGS-UP when I run Anti-Virus


    I am using SUPERantiSpyware [SUPERantiSpyware.com] version 6.0.128 database version 12149 updated Nov 1, 2015. This is free version and I have been using it for more than two years on Windows 7 too.

    Now I have Windows 10. When I run Scan ticking enable Rescue Scan [Maximum Boost], Windows 10 Hangs up giving following error message:

    System sending this error message - 100 % completed KMODE_EXCEPTION_NOT_HANDLED

    Can you please investigate and advise resolution of this problem which is quite irritating.


    Thanks / Best Regards
      My Computer


  2. Posts : 202
    Kernel 4.x.x
       #2

    Sounds like the software's kernel driver isn't compatible with windows 10 yet.

    Contact their support and ask about Windows 10 compatibility.

    Until then, my advice: do not use the software.
      My Computers

  3. MoxieMomma's Avatar
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       #3

    Hi:

    In addition to @Hydranix's excellent advice...

    You wrote:
    I am using SUPERantiSpyware [SUPERantiSpyware.com] version 6.0.128
    But the title of your post is "Windows 10 hangs-up when I run anti-virus".
    For the record, SAS is NOT an anti-virus and is NOT a substitute for an anti-virus.
    It is an anti-malware application designed to run alongside a robust, updated, anti-virus as part of a layered approach to security.
    IOW, you still need an anti-virus (either the built-in Windows Defender of Win10, or another, paid or free, 3rd-party software).
    This may sound like a "semantic" issue, but it's not. :)
    Running an anti-malware application alone, without an anti-virus, is generally not recommended.

    I hope you get your issue resolved,:)

    MM
      My Computer


 

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