Windows 10: startup password ransom Solved

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  1.    17 Oct 2015 #1

    startup password ransom


    I need help, my dad let a offsite tech service remote on to his computer, the set a startup password on it and want $200 to unlock it. All data is backed up so all I need to do is reset to factory or wipe clean, but it will not let me into any recover programs? maybe Buy windows operating system? Replace hard drive?
    Last edited by jamiessimpson; 17 Oct 2015 at 22:43.
      My ComputerSystem Spec

  2.    17 Oct 2015 #2

    jamiessimpson said: View Post
    I need help, my dad let a offsite tech service remote on to his computer, the set a startup password on it and want $200 to unlock it. All data is backed up so all I need to do is reset to factory or wipe clean, but it will not let me into any recover programs?
    Hi Jamie and welcome to TenForums.
    Sorry to hear about the scam on your father.
    You could boot to a live Linux distro (like Ubuntu) and wipe the hard drive that way, then reinstall the operating system. No need to buy anything!
      My ComputerSystem Spec

  3.    17 Oct 2015 #3

    simrick said: View Post
    Hi Jamie and welcome to TenForums.
    Sorry to hear about the scam on your father.
    You could boot to a live Linux distro (like Ubuntu) and wipe the hard drive that way, then reinstall the operating system. No need to buy anything!
    Thanks. this will work from a USB boot?
      My ComputerSystem Spec


  4. Posts : 10,831
    Windows 10 Pro and Windows 10 Pro Insider
       17 Oct 2015 #4

    Hi Jamie. What simrick suggested will work from USB Boot or CD.
      My ComputersSystem Spec

  5.    18 Oct 2015 #5

    essenbe said: View Post
    Hi Jamie. What simrick suggested will work from USB Boot or CD.
    Thanks again but I need a little more help, after I download ubuntu it asks what I want to open it with. All I was hoping for was to move it from the temp file to the USB and load to the bad computer?
      My ComputerSystem Spec


  6. Posts : 2,426
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       18 Oct 2015 #6

    In addition to suggestion above. If you wish, you can also try:
    1. Boot up with Windows Recovery disk or even with UBUNTU.
    2. Navigate to: C:\Windows\System32\config\RegBack. All the files under this folder are the backup registry files.
    3. Copy them back to: C:\Windows\System32\config
    4. Reboot the PC and cross your finger
      My ComputerSystem Spec


  7. Posts : 2,426
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       18 Oct 2015 #7

    jamiessimpson said: View Post
    Thanks again but I need a little more help, after I download ubuntu it asks what I want to open it with. All I was hoping for was to move it from the temp file to the USB and load to the bad computer?
    The file you downloaded is an ISO file. You will need to connect a USB Stick to the PC. Download: Rufus - Create bootable USB then run it to create a bootable USB for UBUNTU. Next, connect the USB stick to the troubled PC then boot up. You'll see a list of HD Icons from the bottom left of the launch bar. Open the HD containing Windows and do the steps in my previous post. Disconnect the USB and boot up normally.

    Hope this helps !!!
    Last edited by topgundcp; 18 Oct 2015 at 08:22.
      My ComputerSystem Spec


  • Posts : 232
    Windows 10 x64 v1803 Build 17134.1
       18 Oct 2015 #8

    jamiessimpson said: View Post
    I need help, my dad let a offsite tech service remote on to his computer, the set a startup password on it and want $200 to unlock it. All data is backed up so all I need to do is reset to factory or wipe clean, but it will not let me into any recover programs? maybe Buy windows operating system? Replace hard drive?
    Is the password on the user account? If so you could simply create a bootable password removal tool. See here:

    How to Reset Your Windows Password Without an Install CD

    Offline Windows Password & Registry Editor
      My ComputerSystem Spec


  • Posts : 2,426
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       18 Oct 2015 #9

    @Victek
    Is the password on the user account? If so you could simply create a bootable password removal tool.
    This only works if the user account is locked. His problem is he got some front end lock screen that would take the whole system hostage unless he pays a ransom. The same thing happened in this post in 8 forum that I was helping.

    Victim of Windows 8 startup password lockout
      My ComputerSystem Spec


  • Posts : 232
    Windows 10 x64 v1803 Build 17134.1
       18 Oct 2015 #10

    topgundcp said: View Post
    @Victek

    This only works if the user account is locked. His problem is he got some front end lock screen that would take the whole system hostage unless he pays a ransom. The same thing happened in this post in 8 forum that I was helping.

    Victim of Windows 8 startup password lockout

    This looks like what you're dealing with. Try booting with a Windows installation disk to access System Restore. If you have a restore point from before the lock was set rolling back should take care of it.

    SOLUTION: Louisville, KY computer repair specialist


    Last edited by Victek; 18 Oct 2015 at 10:54.
      My ComputerSystem Spec


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