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  1.    17 Oct 2015 #1
    Join Date : Oct 2015
    Posts : 5
    windows 10

    startup password ransom


    I need help, my dad let a offsite tech service remote on to his computer, the set a startup password on it and want $200 to unlock it. All data is backed up so all I need to do is reset to factory or wipe clean, but it will not let me into any recover programs? maybe Buy windows operating system? Replace hard drive?
    Last edited by jamiessimpson; 17 Oct 2015 at 22:43.
      My ComputerSystem Spec
  2.    17 Oct 2015 #2
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Quote Originally Posted by jamiessimpson View Post
    I need help, my dad let a offsite tech service remote on to his computer, the set a startup password on it and want $200 to unlock it. All data is backed up so all I need to do is reset to factory or wipe clean, but it will not let me into any recover programs?
    Hi Jamie and welcome to TenForums.
    Sorry to hear about the scam on your father.
    You could boot to a live Linux distro (like Ubuntu) and wipe the hard drive that way, then reinstall the operating system. No need to buy anything!
      My ComputerSystem Spec
  3.    17 Oct 2015 #3
    Join Date : Oct 2015
    Posts : 5
    windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    Hi Jamie and welcome to TenForums.
    Sorry to hear about the scam on your father.
    You could boot to a live Linux distro (like Ubuntu) and wipe the hard drive that way, then reinstall the operating system. No need to buy anything!
    Thanks. this will work from a USB boot?
      My ComputerSystem Spec
  4.    17 Oct 2015 #4
    Join Date : Oct 2013
    NW Florida
    Posts : 9,718
    Windows 10 Pro and Windows 10 Pro Insider

    Hi Jamie. What simrick suggested will work from USB Boot or CD.
      My ComputersSystem Spec
  5.    18 Oct 2015 #5
    Join Date : Oct 2015
    Posts : 5
    windows 10
    Thread Starter

    Quote Originally Posted by essenbe View Post
    Hi Jamie. What simrick suggested will work from USB Boot or CD.
    Thanks again but I need a little more help, after I download ubuntu it asks what I want to open it with. All I was hoping for was to move it from the temp file to the USB and load to the bad computer?
      My ComputerSystem Spec
  6.    18 Oct 2015 #6
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,207
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    In addition to suggestion above. If you wish, you can also try:
    1. Boot up with Windows Recovery disk or even with UBUNTU.
    2. Navigate to: C:\Windows\System32\config\RegBack. All the files under this folder are the backup registry files.
    3. Copy them back to: C:\Windows\System32\config
    4. Reboot the PC and cross your finger
      My ComputerSystem Spec
  7.    18 Oct 2015 #7
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,207
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    Quote Originally Posted by jamiessimpson View Post
    Thanks again but I need a little more help, after I download ubuntu it asks what I want to open it with. All I was hoping for was to move it from the temp file to the USB and load to the bad computer?
    The file you downloaded is an ISO file. You will need to connect a USB Stick to the PC. Download: Rufus - Create bootable USB then run it to create a bootable USB for UBUNTU. Next, connect the USB stick to the troubled PC then boot up. You'll see a list of HD Icons from the bottom left of the launch bar. Open the HD containing Windows and do the steps in my previous post. Disconnect the USB and boot up normally.

    Hope this helps !!!
    Last edited by topgundcp; 18 Oct 2015 at 08:22.
      My ComputerSystem Spec
  8.    18 Oct 2015 #8
    Join Date : Oct 2014
    Posts : 220
    Windows 10 x64

    Quote Originally Posted by jamiessimpson View Post
    I need help, my dad let a offsite tech service remote on to his computer, the set a startup password on it and want $200 to unlock it. All data is backed up so all I need to do is reset to factory or wipe clean, but it will not let me into any recover programs? maybe Buy windows operating system? Replace hard drive?
    Is the password on the user account? If so you could simply create a bootable password removal tool. See here:

    How to Reset Your Windows Password Without an Install CD

    Offline Windows Password & Registry Editor
      My ComputerSystem Spec
  9.    18 Oct 2015 #9
    Join Date : Jul 2014
    San Jose, California
    Posts : 2,207
    Ubuntu14.04x64 MintMate17x64 Win10Prox64

    @Victek
    Is the password on the user account? If so you could simply create a bootable password removal tool.
    This only works if the user account is locked. His problem is he got some front end lock screen that would take the whole system hostage unless he pays a ransom. The same thing happened in this post in 8 forum that I was helping.

    Victim of Windows 8 startup password lockout
      My ComputerSystem Spec
  10.    18 Oct 2015 #10
    Join Date : Oct 2014
    Posts : 220
    Windows 10 x64

    Quote Originally Posted by topgundcp View Post
    @Victek

    This only works if the user account is locked. His problem is he got some front end lock screen that would take the whole system hostage unless he pays a ransom. The same thing happened in this post in 8 forum that I was helping.

    Victim of Windows 8 startup password lockout

    This looks like what you're dealing with. Try booting with a Windows installation disk to access System Restore. If you have a restore point from before the lock was set rolling back should take care of it.

    SOLUTION: Louisville, KY computer repair specialist


    Last edited by Victek; 18 Oct 2015 at 10:54.
      My ComputerSystem Spec

 
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