Windows 10: startup password ransom Solved

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  1.    18 Oct 2015 #11

    Victek said: View Post
    That's very good.
    It just makes me wonder, if these scammers still somehow may have access to your system....if it were my computer, I'd be clean installing just to be sure.
      My ComputerSystem Spec

  2. Victek's Avatar
    Posts : 232
    Windows 10 x64 v1803 Build 17134.1
       18 Oct 2015 #12

    simrick said: View Post
    It just makes me wonder, if these scammers still somehow may have access to your system....if it were my computer, I'd be clean installing just to be sure.
    Yes, it's important to check for a TightVNC type remote access program set to autostart at boot. That was the case on one of the cleanups I did. In my experience the scammers don't work very hard because they know the people they are taking advantage of don't have skills.
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  3. topgundcp's Avatar
    Posts : 2,438
    Ubuntu14.04x64 MintMate17x64 Win10Prox64
       18 Oct 2015 #13

    Victek said: View Post
    This looks like what you're dealing with. Try booting with a Windows installation disk to access System Restore. If you have a restore point from before the lock was set rolling back should take care of it.

    SOLUTION: Louisville, KY computer repair specialist


    The same thing as suggested above (post #6)
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  4.    19 Oct 2015 #14

    Thanks to all for the help.
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       19 Oct 2015 #15

    jamiessimpson said: View Post
    Thanks to all for the help.
    Did you get it fixed? If so, what was it that fixed it?
      My ComputersSystem Spec

  6.    19 Oct 2015 #16

    essenbe said: View Post
    Did you get it fixed? If so, what was it that fixed it?
    The ,Ubunta boot USP worked, totally cleaned Windows off the computer and uploaded its systems, but i am having trouble reloading windows 10 OSI because of portions, but it is OK for now the expensive computer is OK he is using internet, Email, etc. I need to ask, this started 5 yrs ago when he call a Co. called 24/7 tech support and what ever the problem was they fixed. Then 5 days ago someone called him clamming to be 24/7 and said they were working with Microsoft and there costumers to repair a problem with windows 10, because, he had used them, he let his guard down. My question is should I call the Co. report it to someone or let it die.
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  7. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       19 Oct 2015 #17

    It was most likely a scam to get into his computer. I would think about changing passwords, email passwords and notifying credit card companies. Microsoft has an abuse department but only occasionally do you get a lot of results from them. I think in this situation, as I understand it, you have to assume your data has been compromised and take appropriate measures.

    If you need help installing Windows 10, we can help with that.
      My ComputersSystem Spec

  8.    20 Oct 2015 #18

    jamiessimpson said: View Post
    The ,Ubunta boot USP worked, totally cleaned Windows off the computer and uploaded its systems, but i am having trouble reloading windows 10 OSI because of portions, but it is OK for now the expensive computer is OK he is using internet, Email, etc. I need to ask, this started 5 yrs ago when he call a Co. called 24/7 tech support and what ever the problem was they fixed. Then 5 days ago someone called him clamming to be 24/7 and said they were working with Microsoft and there costumers to repair a problem with windows 10, because, he had used them, he let his guard down. My question is should I call the Co. report it to someone or let it die.
    Glad to hear you got it sorted!
    When you say problems reloading because of "portions", do you mean "partitions" on the hard drive?

    As @essenbe said, it's unlikely a report to Microsoft will produce much; there are tons of scammers taking advantage of the W10 rollout. However, if the 24/7 tech support company your father dealt with 5 years ago is indeed legitimate, perhaps you might notify them that scammers are using their name to ransom people's machines. Bottom line, if they called you, it's a scam.

    I also agree with @essenbe, that your father should seriously consider changing all his passwords - you just don't know what information their "software" was able to grab while on his computer. You must assume that all data was compromised.
      My ComputerSystem Spec


 
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