startup password ransom

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  1. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #11

    Victek said:
    That's very good.
    It just makes me wonder, if these scammers still somehow may have access to your system....if it were my computer, I'd be clean installing just to be sure.
      My Computer

  2. Victek's Avatar
    Posts : 299
    Windows 10 x64 v2004 OS Build 19041.804
       #12

    simrick said:
    It just makes me wonder, if these scammers still somehow may have access to your system....if it were my computer, I'd be clean installing just to be sure.
    Yes, it's important to check for a TightVNC type remote access program set to autostart at boot. That was the case on one of the cleanups I did. In my experience the scammers don't work very hard because they know the people they are taking advantage of don't have skills.
      My Computer

  3. topgundcp's Avatar
    Posts : 2,766
    Linux Mint 20.1 Win10Prox64
       #13

    Victek said:
    This looks like what you're dealing with. Try booting with a Windows installation disk to access System Restore. If you have a restore point from before the lock was set rolling back should take care of it.

    SOLUTION: Louisville, KY computer repair specialist


    The same thing as suggested above (post #6)
      My Computer


  4. Posts : 5
    windows 10
    Thread Starter
       #14

    Thanks to all for the help.
      My Computer

  5. essenbe's Avatar
    Posts : 12,511
    Windows 10 Pro 1903
       #15

    jamiessimpson said:
    Thanks to all for the help.
    Did you get it fixed? If so, what was it that fixed it?
      My Computers


  6. Posts : 5
    windows 10
    Thread Starter
       #16

    essenbe said:
    Did you get it fixed? If so, what was it that fixed it?
    The ,Ubunta boot USP worked, totally cleaned Windows off the computer and uploaded its systems, but i am having trouble reloading windows 10 OSI because of portions, but it is OK for now the expensive computer is OK he is using internet, Email, etc. I need to ask, this started 5 yrs ago when he call a Co. called 24/7 tech support and what ever the problem was they fixed. Then 5 days ago someone called him clamming to be 24/7 and said they were working with Microsoft and there costumers to repair a problem with windows 10, because, he had used them, he let his guard down. My question is should I call the Co. report it to someone or let it die.
      My Computer

  7. essenbe's Avatar
    Posts : 12,511
    Windows 10 Pro 1903
       #17

    It was most likely a scam to get into his computer. I would think about changing passwords, email passwords and notifying credit card companies. Microsoft has an abuse department but only occasionally do you get a lot of results from them. I think in this situation, as I understand it, you have to assume your data has been compromised and take appropriate measures.

    If you need help installing Windows 10, we can help with that.
      My Computers

  8. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #18

    jamiessimpson said:
    The ,Ubunta boot USP worked, totally cleaned Windows off the computer and uploaded its systems, but i am having trouble reloading windows 10 OSI because of portions, but it is OK for now the expensive computer is OK he is using internet, Email, etc. I need to ask, this started 5 yrs ago when he call a Co. called 24/7 tech support and what ever the problem was they fixed. Then 5 days ago someone called him clamming to be 24/7 and said they were working with Microsoft and there costumers to repair a problem with windows 10, because, he had used them, he let his guard down. My question is should I call the Co. report it to someone or let it die.
    Glad to hear you got it sorted!
    When you say problems reloading because of "portions", do you mean "partitions" on the hard drive?

    As @essenbe said, it's unlikely a report to Microsoft will produce much; there are tons of scammers taking advantage of the W10 rollout. However, if the 24/7 tech support company your father dealt with 5 years ago is indeed legitimate, perhaps you might notify them that scammers are using their name to ransom people's machines. Bottom line, if they called you, it's a scam.

    I also agree with @essenbe, that your father should seriously consider changing all his passwords - you just don't know what information their "software" was able to grab while on his computer. You must assume that all data was compromised.
      My Computer


 
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