1.    12 Oct 2015 #1

    Updated to newest version of Mbam but ....


    Still getting the below message on my user account even with Mbam rules downloaded and applied. Doesn't happen on Admin account , i guess i have to download Mbam rules for the "user account" as well .


    I uninstalled correctly and restarted as requested but still seeing the message after every reboot.
    Attached Thumbnails Attached Thumbnails Untitled.jpg  
      My ComputerSystem Spec
  2.    12 Oct 2015 #2
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Hi:

    Are you the same person as the OP here, by any chance, because the posts sound identical?

    The LUA issues were supposed to have been fixed with this current version, but AFAIK that particular error message you show is something entirely different (see below).

    I know you said you reinstalled, but it's not clear from your post if you used the "best practices" method for a truly clean reinstall. And it sounds as if you did some self-medication by installing mbam-rules, which ought not to be necessary.

    To start, if rebooting the system does not fix the error, then I suggest carefully following all the steps here: MBAM Clean Removal Process 2x.
    Be sure to reboot when the removal tool prompts, and it's a good idea to do so again AFTER the reinstall.

    Please note: To work correctly, MBAM Consumer should be installed and configured from a Windows Admin account. It can then be run under other, LUA accounts and the new version should fix the previous issues with LUA updating, etc..

    IMPORTANT: The particular error you show in your screenshot CAN be due to the presence of a rootkit, or it could be another security program blocking the driver.
    AFAIK It is NOT related to the LUA updating issues that were on the changelog for version 2.2.0.1024.

    SO: Please let us know if that proper clean reinstall does or does not fix the issue. We can go from there.

    Thanks,
    MM
      My ComputerSystem Spec
  3.    12 Oct 2015 #3

    Yeah, thats me , i mistakenly posted in Win 10 since i ran Win 10 for quite some time and then realized i was using 7 again so i copied and pasted there . My mistake.

    I did not do the clean install method because Mbam said to uninstall this way since they keep having to clear my history for installing/un installing too much , i have a lifetime license but they give me crap when i need to contact them and say it's always on the same computer.

    I will try a clean install
      My ComputerSystem Spec
  4.    12 Oct 2015 #4
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    LOL.
    No problem.
    I thought it was a case of deja vu.

    Yes, please follow ALL of the steps for a CLEAN REINSTALL and please be sure to reboot again after the reinstall.

    Then:
    To minimize confusion, I suggest that we continue over at SF.com here, please.

    Thanks,
    MM
      My ComputerSystem Spec
  5.    12 Oct 2015 #5
    Join Date : Aug 2015
    Maine
    Posts : 36,545
    Windows10Pro 64Bit

    strange I didn't do any clean install for the new release, and the install went just fine, no errors, and I have 2 lifetime licenses.
      My ComputersSystem Spec
  6.    12 Oct 2015 #6
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Quote Originally Posted by OldMike65 View Post
    strange I didn't do any clean install for the new release, and the install went just fine, no errors, and I have 2 lifetime licenses.
    Hi,

    No, it's not strange, at all.
    Most users ought to be able to upgrade on top of their existing installation.

    The clean reinstall is the first step in basic troubleshooting for users who have problems.
    In this case, there was some "self-medication", as well.

    So, a proper clean reinstall ought to clean out any minor corruption, broken settings, etc.
    If it does not, then there is likely something else going on with @fredc's system.

    Thanks,
    MM
      My ComputerSystem Spec
  7.    12 Oct 2015 #7

    Quote Originally Posted by MoxieMomma View Post
    Hi,

    No, it's not strange, at all.
    Most users ought to be able to upgrade on top of their existing installation.

    The clean reinstall is the first step in basic troubleshooting for users who have problems.
    In this case, there was some "self-medication", as well.

    So, a proper clean reinstall ought to clean out any minor corruption, broken settings, etc.
    If it does not, then there is likely something else going on with @fredc's system.

    Thanks,
    MM
    Thanks MM , all is good now with clean install.
      My ComputerSystem Spec
  8.    12 Oct 2015 #8
    Join Date : Aug 2015
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    Quote Originally Posted by fredc View Post
    Thanks MM , all is good now with clean install.
    That's great!

    I'm glad that the clean reinstall resolved your issue.

    Thanks for letting us know,

    MM
      My ComputerSystem Spec
  9.    12 Oct 2015 #9

    Quote Originally Posted by MoxieMomma View Post
    That's great!

    I'm glad that the clean reinstall resolved your issue.

    Thanks for letting us know,

    MM
    Thanks so much for your continued superb support and attention with this stuff , you should be commended and i appreciate it greatly.
      My ComputerSystem Spec

 


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