pop-up malware

Page 1 of 3 123 LastLast

  1. wvbirdman
    Posts : 47
    Windows 10 Home
       New #1

    pop-up malware


    My Windows computer (Windows 10 Home) has malware that repeatedly pops up obviously false ads for McAfee, Windiws virus alerts, and more. They pop up in the lower right corner of my screen and stay on top of all windows. My browser is Firefox. Firefox extensions do not help ( WOT, Ghostery, AdblockerUltimate,, PopUp Blocker). I am also getting an "Ads by Google " banner across the bottom of the screen. All of the above, if closed, re-appear in a few minutes. Can anyone tell me how to get rid of this?

    pop-up malware-virus.jpg
      My Computer
    Quote Quote

  3. Bastet
    Posts : 2,553
    Windows 10 Pro 64bit
       New #2

    I would clear the cookies, cache & history & then use Revo Uninstaller free to cleanly remove Firefox (remembering to scan for leftovers) then reinstall a fresh version of Firefox.
    They’re scapopups intended to scare the user into believing their system is infected when it is a browser virus from a dodgy/infected site.
      My Computer
    Quote Quote

  4. Callender
    Posts : 6,862
    22H2 64 Bit Pro
       New #3

    It's nothing to do with malware.

    See:

    https://www.mcafee.com/support/?loca...l=article-view

    Also:

    https://www.malwarebytes.com/blog/ne...-asking-abused

    Look at the above link and read instructions for Firefox. Instead of blanket blocking all notifications you could also use the "Remove all websites" button.

    Your system will scan clean because there's nothing malicious to detect or remove. You've allowed notifications on some website and it's serving up those notifications.
      My Computer
    Quote Quote

  6. FreeBooter
    Posts : 5,330
    Windows 11 Pro 64-bit
       New #4

    Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.
    • Please visit the ESET Online Scanner website
    • Click the SCAN NOW button to download the esetonlinescanner_enu.exe file to the Desktop
    • Double click esetonlinescanner_enu.exe. Accept the Terms of Use
    • Select Enable detection of potentially unwanted applications
    • In Advanced Settings: make sure that Clean threats automatically is unchecked
    • And Enable detection of potentially unsafe applications, Enable detection of suspicious applications, Scan archives, and Enable Anti-Stealth technology are all checked.
    • Click Scan
    • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
    • When completed, the program will begin to scan. This may take several hours. Please, be patient.
    • Do not do anything on your machine as it may interrupt the scan.
    • When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
    • Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.
    • Please copy and paste the log it generated (the one you just saved on your Desktop) here.

    Don't forget to re-enable previously switched-off protection software!
      My Computer
    Quote Quote

  7. wvbirdman
    Posts : 47
    Windows 10 Home
    Thread Starter
       New #5

    Pop-up malware


    Thanks to Bastet, Callender, and Freebooter for your suggestions.

    I first tried Bastet's suggestions, but neither "Firefox" nor "Mozilla" appears in Revo Uninstaller, or Program Files, or Program Files (x86"), or Control Panel/Uninstall Programs.

    I next tried Callender's suggestions, and that appears to have worked. I have not gotten any more of these pop-ups in the last 2 days. (I do seem to recall clicking on a notifications permission when I meant only to close an annoying window.)

    I have not tried Freebooter's suggestions, as the problem appears to be solved.

    Bastet: Do you see a looming problem should I ever need to uninstall Firefox? I can see no way to do so.

    Hats off to all of you who donate your expertise to those of us who are technically challenged.
      My Computer
    Quote Quote

  8. Callender
    Posts : 6,862
    22H2 64 Bit Pro
       New #6

    Launch Firefox.

    Copy and paste this into the address bar:

    about:support

    Press Enter.

    It should list application path (Application Binary) and also profile folder path.
      My Computer
    Quote Quote

  9. Bastet
    Posts : 2,553
    Windows 10 Pro 64bit
       New #7

    @wvbirdman was Firefox downloaded from the MS App Store? If so then it’ll be under Apps section. If not then it should appear under Programs. As it doesn’t show even under Control panel’s installed programs list it suggests that may be the case.
      My Computer
    Quote Quote

  10. wvbirdman
    Posts : 47
    Windows 10 Home
    Thread Starter
       New #8

    pop up malware


    Bastet:
    Attached is the result of " about:support".

    Does this represent a problem? Should I delete these folderspop-up malware-path.jpg and download Firefox differently?

    Thanks
      My Computer
    Quote Quote

  12. Bastet
    Posts : 2,553
    Windows 10 Pro 64bit
       New #9

    Did you use Revo to uninstall the app then scan for leftovers? Revo should’ve removed that folder.
    You can delete the remnants if FF has been removed.
    You can download Firefox from their website:
    https://www.mozilla.org/firefox/new/
      My Computer
    Quote Quote

  13. Callender
    Posts : 6,862
    22H2 64 Bit Pro
       New #10

    FYI. That is the MS Store UWP version of Firefox. If it's working just leave it alone.

    Firefox: the first major browser to be available in the Windows Store
      My Computer
    Quote Quote

 

  Related Discussions
Is this malware?
in AntiVirus, Firewalls and System Security

When I am using chrome browser this URL https://r.linksprf.com/v1/redirect?type=linkId&id=cacf8e23fd7e44b79ca03d363a80d1ca&api_key=8d1c3d5cd712f43cf29eb30697f4ef12&site_id=d9e6b69843b3476194b2e987f5ed9923&dch=feed&ad_t=advertiser& will suddenly...
Malware
in AntiVirus, Firewalls and System Security

Every time I click on a favorite or link it takes me to advertisement with no back tab then the 2nd time I try I get to my site and then when I click on any link it goes back to advertisement.. So it's double work when I browse and I have...
Every...i mean every anti malware blocked by unknown malware/virus
in AntiVirus, Firewalls and System Security

i have looked up this issue and apparently this must be a new one since there is no solution what so ever, even the hidden admin account is defenseless, here is what's going on 1. the PC got infected on windows defenders watch, the infection...
Is this a malware
in AntiVirus, Firewalls and System Security

I am having real problems posting in here as in the post disappearing suddenly and I am also getting this pop up see pic have checked with Google and cannot get any firm ideas.
malware
in AntiVirus, Firewalls and System Security

I do not understand what to do with Wise Uninstaller as a result of a scan with AdwCleaner. Please see attachment. I notice another file flagged but do not recognize it. I use Revo in conjunction with Wise because you can type a program not...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 13:02.
Find Us




Windows 10 Forums