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  1.    04 Sep 2015 #1
    Join Date : Jul 2015
    Posts : 53
    Windows10

    Trojan in My Registry


    I have an older 15 inch HP with W10 that I recently updated.

    I have always had McAfee on the computer, it has never lapsed.

    I have also run Spybot, Malwarebytes, Google Ghostery and ABP Adblock Popup.

    When I recently bought a new printer it would not sync up with the laptop. I believe it was a driver issue as a result of the new upgrade.

    But I called HP (the manufacturer of my printer) and they said I had a Trojan embedded in my Registry.
    When I was online with him we went through various links and steps and yep ! There it was !

    When I went to the Event Viewer it indicated that about 35 -50 ? programs have crashed/failed.

    HP said they wanted to charge me 249 to fix it because it was not a printer issue.

    I went to Best Buy and they said they would have to have my computer for a week and it would cost 199.

    I bought a new computer, the one I have now for 239. Yeah me.

    But the computer is still good ......minus the nasty trojan.......it runs slow, it takes forever to do anything and I will never use it for personal information.

    I have transfered my files and links manually from the old computer to the new one...this one.

    Previously, when I have had a trojan or virus, it was always right click and delete.

    Not this time. Is there an easy way for a novice.......step by step........to delete it ?

    The computer itself is only 14 months old. It has a lot of life in it if I can get rid of the trojan.

    Can I fix it myself or should I trash it ?

    Thanks.
      My ComputerSystem Spec
  2.    05 Sep 2015 #2
    Join Date : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64

    What is the Trojan you have identified?
      My ComputerSystem Spec
  3.    05 Sep 2015 #3
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    Quote Originally Posted by WhyMe View Post
    What is the Trojan you have identified?
    He took me to it in the Registry, it was at the bottom. But when I tried running a systems check on my own, it was not there .

    But the event viewer has indicated a bunch of things have crashed/errors.

    And it definitely runs slow.
      My ComputerSystem Spec
  4.    05 Sep 2015 #4
    Join Date : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64

    Since you do not know what is on your system I suggest you run both Malwarebytes Anti-Malware and Malwarebytes Anti-Rootkit. The links below are for the tutorials for each of the programs and they include the download link to get the programs. Please take the time to read the tutorials before running the programs.

    Malwarebytes Anti-Malware

    Malwarebytes Anti-Rootkit

    • Please be aware, that by using the above programs you risk losing all data stored on your system.
    • It is recommended to back all important files before you proceed.
    • Once you have cleaned your system of infection you must also check all additional connected hard drives, solid state drives and removable disks/media for infection in case they are carrying hidden malware.
    • You accept full liability for any loss of data as a result of following the instructions contained in this post

      My ComputerSystem Spec
  5.    05 Sep 2015 #5
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    If it is a trojan, then you should do a full scan with your AV and with MBAM.
    Although, it almost sounds like a scam..
    HP said they wanted to charge me 249 to fix it because it was not a printer issue.
      My ComputersSystem Spec
  6.    05 Sep 2015 #6
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 17,335
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    Agree axe0, Sounds like they are trying to get some money out of you. There is no need to trash a 14 month old PC just because it is running slow. Even if you do have a trojan, there are free online tools to help you get rid of it.

    A good rootkit scanner is TDSSKiller.

    If you are having that much trouble you may wish to do a repair install, or a refresh or a reset. This tutorial will show you how. Sometimes it's better to just do a clean install & start fresh.

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

    If you're having problems with Windows 10 on your PC, you could use push-button reset to refresh or reset Windows.

    Refresh your PC Fixes software problems by reinstalling the OS while preserving the user data, user accounts, and important settings. All other preinstalled customizations are restored to their factory state. In Windows 10, this feature no longer preserves user-acquired Windows apps.

    Reset your PC prepares the PC for recycling or for transfer of ownership by reinstalling the OS, removing all user accounts and contents (e.g. data, Classic Windows applications, and Universal Windows apps), and restoring preinstalled customizations to their factory state.

    The options above are great for what they are intended for, but you could also do a repair install of Windows 10 by performing an in-place upgrade without losing anything other than all installed Windows Updates.

    This tutorial will show you how to do a repair install of Windows 10 by performing an in-place upgrade without losing anything.
      My ComputerSystem Spec
  7.    05 Sep 2015 #7
    Join Date : Oct 2014
    Trnava
    Posts : 2,942
    10.4 Home 1709 x64

    Quote Originally Posted by axe0 View Post
    Although, it almost sounds like a scam..
    Quote Originally Posted by RaymondWindoz10 View Post
    But I called HP (the manufacturer of my printer) and they said I had a Trojan embedded in my Registry.
    When I was online with him we went through various links and steps and yep ! There it was !

    When I went to the Event Viewer it indicated that about 35 -50 ? programs have crashed/failed.
    That is typical for all computers. It is a scam, there is nothing to clean. I wonder, where you got HP's number?

    Scamming the phone scammers.. Fake tech support caller gets surprise ending - YouTube
      My ComputerSystem Spec
  8.    05 Sep 2015 #8
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    Quote Originally Posted by WhyMe View Post
    Since you do not know what is on your system I suggest you run both Malwarebytes Anti-Malware and Malwarebytes Anti-Rootkit. The links below are for the tutorials for each of the programs and they include the download link to get the programs. Please take the time to read the tutorials before running the programs.

    Malwarebytes Anti-Malware

    Malwarebytes Anti-Rootkit



    Quote Originally Posted by axe0 View Post
    If it is a trojan, then you should do a full scan with your AV and with MBAM.
    Although, it almost sounds like a scam..

    I did a full scan with Kapersky.......quick and full, about 8 or 10 times.

    I did MBAM 5,6 times.

    I have always had Google Ghostery and ABP installed.

    I did Spybot 3,4 times.

    I did Windows Defender 3,4 times. The first time I did it, it took 16 hours..........no lie.

    And I did CCleaner 5,6 times as well.

    I felt like ........well, if something was not cleaned on the first pass, maybe it will be found on this one. Or I would walk away from the computer and figure that I may was well leave a virus scan running......it's not like it was going to cost me anything.

    I was not aware of the MBAM Rootkit.
    I ran it this morning but nothing seems to have changed.

    After running the Rootkit, I downloaded Regseeker and it ran through 2601 files taking 27m to get the task done.
    I checked the box that said autoclean, and I did not see any results posted, so I am assuming it did what it was suppose to do.
    I am rerunning it now, just in case: see above............lol.

    I am confident that those clowns in India........(from the call center) were probably going to get a percentage of the services they sold.

    I don't want to trash a 14 month old computer but it runs incredibly slow. I have removed all the bloatware. All the free virus protection. I was told that they run in the background and conflict with each other. So I removed them and if I want to use them, I reload them, run them and then delete them.

    I clean my history files 3,4 times a week.

    I keep the trash bin empty........and I recently uploaded W10.

    I am only using about 10 percent of the computer's capacity.

    But if I click on yahoo it takes 2,3 minutes to load and if I restart the computer it takes 5m to cycle through.

    Clicking on my mail or a random website is equally frustrating.

    I 'll keep trying new ideas though.

    Many thanks.
      My ComputerSystem Spec
  9.    05 Sep 2015 #9
    Join Date : Aug 2015
    I'm in the ghetto
    Posts : 705
    Windows 10 Pro x64

    Are you running multiple real-time AV protection simultaneously???
      My ComputerSystem Spec
  10.    05 Sep 2015 #10
    Join Date : Jul 2015
    Posts : 53
    Windows10
    Thread Starter

    Quote Originally Posted by TairikuOkami View Post
    That is typical for all computers. It is a scam, there is nothing to clean. I wonder, where you got HP's number?

    Scamming the phone scammers.. Fake tech support caller gets surprise ending - YouTube

    I got their number from the literature found in the owner's manual of the printer.
    It was an 800 toll free number that took me to India.
    The company was registered in Ohio, but the call center was in India.
      My ComputerSystem Spec

 
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