New
#1
Why do I keep getting hacked?
I’ve been hacked several times and need to find the best defense.
The last two times, the hacker got in and did the following:
• Changed Amazon’s login credentials (email address/cell phone) which is used for two tier security.
• Changed wife’s email password (so she wouldn’t see the Amazon alert).
• I think he turned off window auto update but I’m not sure.
• I think he may have done something to the OS to keep security U/D KB5034441 from installing. Each time I try I get error:
0x80070643. I had Geek squad try to install it, but they weren’t any help.
• Time before last, he renamed MS Edge exe to msedge1.exe, and this time to msedge.....exe, but the browser still works
somehow.
He hacked Amazon and tried to buy something but failed.
Amz restored my account and the next day he hacked it again even though we changed the PW.
So, what I intend to do is:
• Change my router DNS name (is this necessary?)
• Change my router DNS PW.
Neither Win Defender nor Geek squad found a virus, so I’m confused on how they keep getting in.
I also have Malwarebytes (free) and SUPERAntiSpyware (free).
Questions:
• So what else can I do?
• Will a VPN help?
• Is WIN corrupt preventing the U/D?
• Is it possible to have a Trojan that is undetectable?
Thanks,
057912