Microsoft Defender issue protected and not protected!

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  1. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
       #1

    Microsoft Defender issue protected and not protected!


    My brother has a very strange issue with Microsoft Defender stating that his pc is protected but also that it is not protected!
    Microsoft Defender issue protected and not protected!-2023-05-18_15-25-14.jpg
    He also gets an email from mydefender@microsoft.com stating that real-time protection is off!
    Microsoft Defender issue protected and not protected!-2023-05-18_15-24-32.jpg
    This email has links one of which is for a .png of a shield and references Gibraltar for some reason!
    Microsoft Defender issue protected and not protected!-2023-05-20_16-38-13.jpg
    I suspect that this email has something to do with Microsoft Defender issue. He keeps getting the same email every few days.
    I have now blocked the email to see if Microsoft Defender no longer states what looks like a false positive.
    He has Malwarebytes Premium and Windows Defender plus Microsoft Defender as his only anti-virus/anti-malware software.
    Malwarebytes shows all protection enabled.
    Microsoft Defender issue protected and not protected!-2023-05-20_17-43-36.jpg
    As does Windows defender.
    Microsoft Defender issue protected and not protected!-2023-05-18_15-26-27.jpg
    We have uninstalled Microsoft Defender and reinstalled it from the Microsoft Store and seems to rectify the protected/not protected issue for now.
    Has anyone experienced the same issue with Microsoft Defender or is it malware/scam as he has also had a phone call from Microsoft saying some thing about his Microsoft license which I did advise him to not answer such calls as they are scammers from India.
      My Computers


  2. WXC
    Posts : 13,170
    Windows 10 Pro 64-bit 22H2 19045.4046
       #2

    Scopio,

    From your last screenshot, it appears that Malwarebytes is registered as first-line defense. That would explain why the PC is showing as 'Protected', yet Windows Security 'Real Time Protection' is off.

    On my PC, I also run Windows Security and Malwarebytes Premium, but... I run them in reverse order, to how yours is set.

    If you wish to get the best of both, I suggest you open Malwarebytes > Settings > Security. In the 'Windows Security Center section, toggle 'OFF' 'Always register Malwarebytes in the Windows Security Center'. By doing so, this will place Windows Security as the primary line of defense, allowing for 'Real Time Protection', and Malwarebytes will still function in real time. Best of both worlds.

    Below is where to toggle it off ...

    Microsoft Defender issue protected and not protected!-screenshot-304-_li.jpg

    @scopio

    EDIT ~ Just wanted to bring to your attention, that your pictured Malwarebytes, is not at the latest update. The latest version is 4.5.29.268

    Microsoft Defender issue protected and not protected!-screenshot-305-_li.jpg

    You should ensure both Malwarebytes and Windows Security are up to date, and run a complete and comprehensive scan with both. Further, just a suggestion, I would ignore the emails and delete them. Advise your brother not to click on any links.

    Best of luck
    Last edited by WXC; 21 May 2023 at 11:12.
      My Computer


  3. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #3

    @WXC thanks I will do that.
      My Computers


  4. Posts : 16,591
    Windows 10 Home x64 Version 22H2 Build 19045.4046
       #4

    And do note that the extra Microsoft Defender you have by virtue of your MS365 subscription is additional to Windows security.
    Microsoft Defender - Microsoft365

    What we used to know as Windows Defender is now the AV part of Windows Security & can be referred to as Defender. It remains built-in to Windows.

    Microsoft Defender is the name of an additional security app & it forms part of Office365.
    - It is the only thing that is called an "app" so must be what you referred to having reinstalled.
    - Your email & other dialogs also refer to Microsoft Defender.


    All the best,
    Denis
      My Computer


  5. WXC
    Posts : 13,170
    Windows 10 Pro 64-bit 22H2 19045.4046
       #5

    Scopio,

    Check the edit I made to the bottom of my first post.
      My Computer


  6. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #6

    @WXC thanks for your edit, I have now updated Malwarebytes.

    @Try3 thanks for your input, I am aware the Microsoft Defender comes with Office 365 and is what my brother has been having issues with.
    As far as the email he received it is very strange that it contains a link "https://cdn-gibraltar-prod azzureedge.net/portal/*******/assets/defenderShield.png" why would this link refer to Gibraltar? Gibraltar websites are frequently visited by my brother! The link is not complete as not to have people clicking on it!
      My Computers


  7. Posts : 16,591
    Windows 10 Home x64 Version 22H2 Build 19045.4046
       #7

    I have no idea why Gibraltar is mentioned.
    Whilst the rest of the email looks plausible, the site
    WHOIS Search, Domain Name, Website, and IP Tools - Who.is
    reports no data for that address so it remains a mystery.
    - I tried to check both the full address and its https://cdn-gibraltar-prod azzureedge.net part but nothing was reported for either of them.
    - I have not had nothing reported for an address before so I am at a loss concerning it.
    - I also tried going to the partial address & the full address in my browser and even just the azzureedge.net part but they did not exist.

    I do not have MS365 and the link I gave you represents my entire knowledge of Microsoft Defender.

    All the best,
    Denis
      My Computer


  8. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #8

    @Try3 I did put the whole address on Whois and nothing was reported for that address either.
      My Computers


  9. Posts : 710
    Windows 7
       #9

    MS runs a Content Distribution Network (CDN), on its own Azure cloud services besides providing hosting to other companies. Azure is a separate business group within MS, and it handles work for other divisions like Windows, Office and Xbox.

    Therefore many Windows and Office sites have "edgenet" or "azure" in their hostnames.

    When your company is the size of MS, Google or Facebook -- it basically becomes its own ISP and owns private networks to handle the massive traffic load.
      My Computer


  10. Posts : 495
    Windows 10 Home 64bit 22H2 OS 19045.3324
    Thread Starter
       #10

    @garlin thanks but it still does not explain the Gibraltar link and in any case it only displays a shield as a .png.
      My Computers


 

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