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BitLocker/TPM Causing HD Failure? (2H22)
I apologize if this is the wrong place because I'm not exactly sure what the issue is to post to the appropriate forum.
Though I can't exactly tell if this is a straight-up HD failure, it's behaving as if it was.
We've had 3 incidents back-to-back at my organization where employees have reset their passwords (as required every 60 days), entered them incorrectly multiple times, and rather than triggering the BitLocker recovery, it simply reboots to the blue screen with all the Troubleshoot options (System Restore, Restore Image, Command Prompt, etc.). None of the options will work no matter what we try and it ALWAYS reboots back to this menu with no way of getting out of it. Our policy is set that 10 incorrect tries will simply prompt BitLocker recovery screen, not THIS screen in particular. As such, the computer essentially becomes unusable.
When it first happened twice, I assumed the laptops were old (we are in the process of cycling out our old stock), and just wiped/replaced them. However, someone with a new laptop just had the same issue, so there's clearly a trend here. Since we have a number of employees fully remote out of state, we can't run the risk of having them FedEx their laptops back to us every time this happens. It's possible something might be wacky with the TPMs, but I'm not sure where to begin with that since literally NOBODY on my team has any experience with this particular issue.
Since this happens across multiple makes/models of laptops we supply, I'm not sure if the exact specs of each machine apply here, but if you absolutely need them, I can get them. I'm wondering if this is a TPM problem, a problem with something in our MDT image we're inadvertently spreading, the individual laptops themselves (Dell...ack, but not my decision), and/or something in our global policies that is causing this issue.
Sorry if I don't have enough information out the gate. This is the first time in a long time myself and my senior team have been completely up the pike for a solution, and I haven't needed a help forum in so long, my forum "netiquette" might be a bit lacking.