BitLocker/TPM Causing HD Failure? (2H22)


  1. Posts : 3
    Windows 10
       #1

    BitLocker/TPM Causing HD Failure? (2H22)


    I apologize if this is the wrong place because I'm not exactly sure what the issue is to post to the appropriate forum.

    Though I can't exactly tell if this is a straight-up HD failure, it's behaving as if it was.

    We've had 3 incidents back-to-back at my organization where employees have reset their passwords (as required every 60 days), entered them incorrectly multiple times, and rather than triggering the BitLocker recovery, it simply reboots to the blue screen with all the Troubleshoot options (System Restore, Restore Image, Command Prompt, etc.). None of the options will work no matter what we try and it ALWAYS reboots back to this menu with no way of getting out of it. Our policy is set that 10 incorrect tries will simply prompt BitLocker recovery screen, not THIS screen in particular. As such, the computer essentially becomes unusable.

    When it first happened twice, I assumed the laptops were old (we are in the process of cycling out our old stock), and just wiped/replaced them. However, someone with a new laptop just had the same issue, so there's clearly a trend here. Since we have a number of employees fully remote out of state, we can't run the risk of having them FedEx their laptops back to us every time this happens. It's possible something might be wacky with the TPMs, but I'm not sure where to begin with that since literally NOBODY on my team has any experience with this particular issue.

    Since this happens across multiple makes/models of laptops we supply, I'm not sure if the exact specs of each machine apply here, but if you absolutely need them, I can get them. I'm wondering if this is a TPM problem, a problem with something in our MDT image we're inadvertently spreading, the individual laptops themselves (Dell...ack, but not my decision), and/or something in our global policies that is causing this issue.

    Sorry if I don't have enough information out the gate. This is the first time in a long time myself and my senior team have been completely up the pike for a solution, and I haven't needed a help forum in so long, my forum "netiquette" might be a bit lacking.
      My Computer


  2. Posts : 5,048
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #2

    Hi and welcome to Windows Ten Forums!

    Apologies for the delay in response.

    There are many variables here. Why don't you select and detail just one particular case for us to analyze?

    Think that would be best.

    Thanks.

      My Computer


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    We ended up figuring it out yesterday. Turns out Dell ships with machines set for RAID even when they only have one HD. When we turned that off in the BIOS, the proper BitLocker screen triggered after the 10 failed attempts instead of what was happening.

    Thanks for getting back to me otherwise.
      My Computer


  4. Posts : 5,048
    Windows 10/11 Pro x64, Various Linux Builds, Networking, Storage, Cybersecurity Specialty.
       #4

    ScottSerino said:
    We ended up figuring it out yesterday. Turns out Dell ships with machines set for RAID even when they only have one HD. When we turned that off in the BIOS, the proper BitLocker screen triggered after the 10 failed attempts instead of what was happening.

    Thanks for getting back to me otherwise.
    I never had that issue. Strange.

    Thanks.

      My Computer


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    I think it was just the combination of that and our own configuration created the perfect storm.
      My Computer


 

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