Understanding and using the Norton Bootable Recovery Tool - Important.

Hi everyone -

Reading and responding to many posts, I can see some confusion on how to use the Norton Bootable Recovery Tool, a.k.a the NBRT.
The NBRT is used to help remediate all types of malware on a computer that is suspect or truly infected. It will not harm your data that is patent or not compromised.

It is imperative (IMHO) to download this tool to a clean, uninfected, internet connected system that has either a free USB or CD (writable) drive for burning purposes.
You only need a 1 GB (minimum) USB Flash Drive or a single Standard CD-R (650 MB). If you use a USB Flash Drive, please format it prior to the NBRT creation.

Here are two resources that will walk you through obtaining the NBRT and properly creating it on a clean system and actually using it on the infected one:

Read first:

Norton Rescue Tools

Watch second:

Resolve threats using Norton Bootable Recovery Tool - YouTube

When used on the infected computer, the NBRT acts like a different OS, so it does not get compromised and updates itself, if required.
Leave your internet connection active on the suspect or infected computer.

Typical forum questions:

Q1 - Will the NBRT eradicate or detect everything known to man.
Answer - No. Some of your data might be damaged or gone. In that case, further work is required or may not be possible.

Q2 - I don't really understand how to create and use the NBRT. What should I do.
Answer - Shut down your computer and bring it to a known business that specializes in Malware Recovery and/or Data Restoration.

Q3 - How can I use to help prevent being infected in the future?
Answer - Use a quality Anti-Virus/Malware solution like, Norton, Windows Defender, etc. While this is no guarantee, it can be a lifesaver.

Always keep your Operating System and all of your Applications constantly updated - this includes your Anti-Virus and Firewall.
Remember to create frequent, complete and restorable System Backups of your system in case you need to wipe and reload it.

Also practice safe computer usage habits - here is something to read and watch:

https://support.microsoft.com/en-us/...f-71999008e026

Most of all - don't do anything if you are unsure. We can help guide you in the right direction!

Thanks for you time and be safe! Feel free to post back with any NBRT questions.

CoolRaoul said:

I've been unable to use that tool.

I've used Rufus to make a bootable USB drive as described in the tutorial video : Resolve threats using Norton Bootable Recovery Tool

In the BIOS boot menu I select the flash drive but nothing happens.

I never had any problem booting others flash drives created from an ISO using Rufus though.

And, according to those (unanswered) threads from Norton Community, I'm not the only one facing that problem:

• NBRT fails to work on three computers, no matter what I do | Norton Community
• Norton Bootable Recovery Tool (NBRT): USB stick does not boot | Norton Community

This is a 2 year old post you replied to, times have moved on.