Hi everyone -

Reading and responding to many posts, I can see some confusion on how to use the Norton Bootable Recovery Tool, a.k.a the NBRT.
The NBRT is used to help remediate all types of malware on a computer that is suspect or truly infected. It will not harm your data that is patent or not compromised.

It is imperative (IMHO) to download this tool to a clean, uninfected, internet connected system that has either a free USB or CD (writable) drive for burning purposes.
You only need a 1 GB (minimum) USB Flash Drive or a single Standard CD-R (650 MB). If you use a USB Flash Drive, please format it prior to the NBRT creation.

Here are two resources that will walk you through obtaining the NBRT and properly creating it on a clean system and actually using it on the infected one:

Read first:

Norton Rescue Tools

Watch second:

Resolve threats using Norton Bootable Recovery Tool - YouTube

When used on the infected computer, the NBRT acts like a different OS, so it does not get compromised and updates itself, if required.
Leave your internet connection active on the suspect or infected computer.

Typical forum questions:

Q1 - Will the NBRT eradicate or detect everything known to man.
Answer - No. Some of your data might be damaged or gone. In that case, further work is required or may not be possible.

Q2 - I don't really understand how to create and use the NBRT. What should I do.
Answer - Shut down your computer and bring it to a known business that specializes in Malware Recovery and/or Data Restoration.

Q3 - How can I use to help prevent being infected in the future?
Answer - Use a quality Anti-Virus/Malware solution like, Norton, Windows Defender, etc. While this is no guarantee, it can be a lifesaver.

Always keep your Operating System and all of your Applications constantly updated - this includes your Anti-Virus and Firewall.
Remember to create frequent, complete and restorable System Backups of your system in case you need to wipe and reload it.

Also practice safe computer usage habits - here is something to read and watch:

https://support.microsoft.com/en-us/...f-71999008e026

Most of all - don't do anything if you are unsure. We can help guide you in the right direction!

Thanks for you time and be safe! Feel free to post back with any NBRT questions.