How do I get rid of malware - apparently in Chrome.

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  1. PoloNut
    Posts : 80
    Windows 10 64 bit
       New #1

    How do I get rid of malware - apparently in Chrome.


    Malwarebytes indicates that the following pest is in google chrome.
    jbldcomffojmkkjbblhcebeicbncmjpf
    There was a second entry, but this has gone when I removed all extensions for google chrome.

    I did find the above in the registry and deleted it. It just reappears at will when PC is in use. Has anyone successfuly banished this item, if so would be grateful to hear how
    Thanks in advance
    C
    Windows 10 Pro 64 bit 20H2
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  3. AddRAM
    Posts : 4,594
    Windows 10 Pro
       New #2

    Malwarebytes doesn`t quarantine it ?
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  4. PoloNut
    Posts : 80
    Windows 10 64 bit
    Thread Starter
       New #3

    Malwarebytes does quarantine it - then I delete it, however whenever the PC is in use it just arrives again. Any further use of malwarebytes confirms further entries.

    C
      My Computer
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  6. AddRAM
    Posts : 4,594
    Windows 10 Pro
       New #4

    OK, then a program on the PC is creating the issue.

    Turn off every startup program on the PC and reboot, let`s see if it comes back

    Another great way to see if a program is causing the issue is to boot into safe mode, and see if the issue persists.
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  7. Jacee
    Posts : 1,604
    Win 10 home 20H2 19042.1110
       New #5

    It's an extension on your Chrome browser .........
    Data\Default\Extensions\CHR Extension: (Ask Web Search) - C:\Users\xxxxxx\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbldcomffojmkkjbblhcebeicbncmjpf

    Uninstall or delete that extension.
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  8. AddRAM
    Posts : 4,594
    Windows 10 Pro
       New #6

    Strange name for an extension. I use all of these, never had an issue, or a Pop up @PoloNut, use Jaycee`s advice, if you have any extensions, turn them off, see if the file comes back.
    Attached Thumbnails Attached Thumbnails How do I get rid of malware - apparently in Chrome.-capture.jpg  
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  9. PoloNut
    Posts : 80
    Windows 10 64 bit
    Thread Starter
       New #7

    Hi Jacee
    you are correct as to the location - however navigating through to the long extension number - it is not to be found on the list.
    Strange !!
    Would it be worthwhile to totally erase Google Chrome - then reinstall (as google is the 'offending area' )
    What do you think?
    C
    PS
    I found this extension detailed in the registry - it is easy to delete, but after a restart it re-appears in the registry
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  10. OldNavyGuy
    Posts : 1,862
    Windows 10 Pro 2004 20H1
       New #8

    PoloNut said:
    Would it be worthwhile to totally erase Google Chrome - then reinstall (as google is the 'offending area' )
    Now might be a good time to test drive Chromium-based Edge for a few days.

    If you like it, uninstall Chrome and don't look back.

    Ask Web Search is a browser hijacker.

    If you want to continue trying to remove it, use AdwCleaner, Hitman Pro, and Emsisoft Emergency Kit.

    Going forward, I would look into using uBlock Origin on any browser you use.
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  12. Jacee
    Posts : 1,604
    Win 10 home 20H2 19042.1110
       New #9

    You may need to follow these instructions: How to Manually Uninstall a Globally Installed Chrome Extension
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  13. Steve C
    Posts : 7,905
    Windows 11 Pro 64 bit
       New #10

    I would uninstall then reinstall Chrome. When uninstalling Chrome, delete the folder C:\Users\user_name\AppData\Local\Google
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