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Norton Double Header Free Trials: Norton Utilities and Norton Security
Try them free for 30 days. Norton Security ask an email and a password to send the product key validation. Also, you need the email and the password to complete the installation.
Norton Utilities won't ask anything. You'll be ask to reboot: Wait for Utilities to wake-up and follow the process. Forget the second pop-up error. Norton Utilities is a powerful engine that clean and optimize the hard drive. You'll be surprise to see the amount of pollution on your Hard Drive. Be my guess!
Up-to-date you should have these versions (08-15-2015):
22.5.0.120/NS http://us.norton.com/beta/overview/ns2016-beta
16.0.2.39/NU Norton Utilities - Free download and software reviews - CNET Download.com
Both of them work very good under 10240.