My Edge browser is stuck on a page telling me that I have a virus

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  1. Posts : 271
    Windows 10 Pro 64-bit (20H2) / Linux Mint 20 64-bit (Cinnamon)

    It's well known Ransomware, I've seen this before in my PC magazine - the best way to clear it is disconnect from thei tenet and run. AV scan.
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  2. Posts : 1,079
    10 + Linux

    What's the link please for further investigation? Very good title.
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  3. Posts : 14,579
    Windows 10 IoT

    I've seen those web pages, if you don't actually click yes etc, you can Ctrl Alt Del and use task manager to kill IE or Edge. Click the wrong button/box on that page though and you can get infected.
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  4. Posts : 271
    Windows 10 Pro 64-bit (20H2) / Linux Mint 20 64-bit (Cinnamon)

    MikeMecanic said:
    What's the link please for further investigation? Very good title.
    One link is here : Tech Support Scams - Help & Resource Page | Malwarebytes Unpacked but there's many more...
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  5. Posts : 1,079
    10 + Linux

    MikeMecanic said:
    What's the link please for further investigation? Very good title.
    @MJD: For testing purposes, what is the link where we get infected?

    Feel free to send me the URL in private.
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  6. Posts : 11,183
    Windows / Linux : Arch Linux

    Hi there

    Some of these infections CANNOT be fixed by merely running MALWAREBYTES or any other AV software - it will detect some malware BUT NOT ALL these days. If it shows CLEAN - you STILL won't be able to trust it if you have had one of these SCAM popup messages - the infection is STILL THERE and is undetectable by normal consumer grade AV software - Paid versions or otherwise.

    Please read my post

    Even Malwarebytes couldn't handle this problem - Windows 10 Forums

    You probably will find the only way to correct / remove this particular nasty is to REFORMAT ALL (not just the OS HDD) the HDD's the computer is attached to and re-install CLEAN your OS.

    Very irritating but these sorts of Viruses are much more sophisticated than the average level of protection provided in most - especially FREE AV software.

    AV software needs to come up with a whole NEW way of dealing with these really deeply embedded type of Viruses.


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  7. MJD
    Posts : 29
    Windows 10
    Thread Starter

    @MikeMecanic I don't remember, and I don't know where the link is in my history for that bad page...I tried looking but couldn't find it. Not really looking to re-discover it lol tbh with you.
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  8. Posts : 1
    windows 10

    I got stuck on the following site.
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  9. Posts : 1
    Windows 10

    mjd said:
    so i was browsing a website, and i went to click on something, and i got this annoying url popup with a page that displays a blue screen, and a voice that tells me i have a virus and to call a telephone number, even though that isn't true. Well.. I figured hm, maybe if i sign out of windows and then sign back in that'll fix it, but nope it didn't. I wish there were more options when you right click on the edge browser to launch it.

    Attachment 31342

    the only way to close it is to end task in task manager.
    i found restarting your laptop and closing all the tabs on edge before it has a chance to load is an easy way to get rid of it, or switch to firefox
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  10. Posts : 934
    Win10 Version 21H2 19044.1645

    I had the same issue (did not copy url). It completely locked Edge and would not clear after restart. When you clicked Edge after restart, ransomware page would appear.

    Ran Malwarebytes, Defender, and AdW Cleaner none of which identified any issue. Edge was locked so could not clear temp files.

    Ran CCleaner, though it took some time, and resolved the issue. Did System Restore after running CC Cleaner. Scans since were negative.
      My Computer


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