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#1
windows defender not working
I cannot start windows defender. It say “unexpected error. sorry, we ran into a problem. please try again”.
I tried several workarounds I found in this forum and other forums:
- Remove other antiVirus/AntiSpayware programs -> I never had any...
- Enable default Administrator account to see if issue exist -> It is the same even for default Administrator account.
- Set all registry entries with DisableAntiSpyware / DisableAntiVirus to zero. -> value was already zero (or key was missing)
- Try start "Windows Defender Antivirus Service" -> Service dialog is all disabled. start/stop/pause/resume buttons are all disabled. event in default administrator account...
- Try to start "Windows Defender Advanced Threat Protection Service" -> When clicking the start button, it try to start but prompt an error: "The Windows Defender Advanced Threat Protection Service on local computer started and then stopped"
- change Local Group Policy for windows defender (both user and computer level) to "Not configured" -> the value was already "Not configured"...
- start windows without any startup program -> did not help
- start windows in "safe boot" mode -> did not help
- start windows after disabling all non-windows services -> did not help
- run sfc /scannow -> did not help
- scan computer with Malwarebytes -> fond nothing