Help with ThetaVestaJEA.exe file

62Thunderbolt · 13 May 2020

Hello. I am using an HP laptop with Windows 10 Home 64-bit, and Security Suite from Charter Spectrum (provided by F-Secure).

The AV program keeps flagging a file named ThetaVestaJEA.exe as a threat, prompting me to reboot to remove it. The file doesn't go away. It is located in the C:\Program Files (x86)\Common Files\ThetaVestaJEA folder. It is also listed in the Services tab of msconfig, where it says the manufacturer is unknown. The AV program used to alert me every 3 to 4 days about this file, but for some reason it has not alerted me for about 3 weeks until today.

Some of the programs/apps I have installed include iTunes, the Chrome and Firefox browsers, Open Office, AdBlock, Rakuten, and an Epson printer.

Google shows no match when I search the file name. I am just now getting time to check into this. I have another laptop (Toshiba) that I upgraded from Windows 8 to Win 10 Home 64-bit in February. It does not have this file or folder. None of the programs/apps mentioned above have been installed on the Toshiba.

Can anyone ID this file?

Thank you!

oscer1 · 13 May 2020

Hi I see you posted in the f-secure forum about this issue. if it was me I would ditch f-secure and use the built in av of win 10 that is defender.

Golden · 13 May 2020

62Thunderbolt said:

Hello. I am using an HP laptop with Windows 10 Home 64-bit, and Security Suite from Charter Spectrum (provided by F-Secure).

The AV program keeps flagging a file named ThetaVestaJEA.exe as a threat, prompting me to reboot to remove it. The file doesn't go away. It is located in the C:\Program Files (x86)\Common Files\ThetaVestaJEA folder. It is also listed in the Services tab of msconfig, where it says the manufacturer is unknown. The AV program used to alert me every 3 to 4 days about this file, but for some reason it has not alerted me for about 3 weeks until today.

Some of the programs/apps I have installed include iTunes, the Chrome and Firefox browsers, Open Office, AdBlock, Rakuten, and an Epson printer.

Google shows no match when I search the file name. I am just now getting time to check into this. I have another laptop (Toshiba) that I upgraded from Windows 8 to Win 10 Home 64-bit in February. It does not have this file or folder. None of the programs/apps mentioned above have been installed on the Toshiba.

Can anyone ID this file?

Thank you!

Locate and upload the file to VirusTotal, and see what is reported.

VirusTotal

AndreTen · 15 May 2020

In mscofig, where you said service is listed - disable it. Also check Startup files, if anything strange is there and disable it. Then run ADVcleaner and Malwarebytes.

But first you should check VirusTotal, like Golden suggested