OneSafe PC Cleaner it seems I am infected but not found by antimalware

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  1. Posts : 34
    Win 10 64 byte Home
       #1

    OneSafe PC Cleaner it seems I am infected but not found by antimalware


    I get the false positives of viruses and links to OneSafe PC Cleaner Premium page but neither Malwarebytes nor uninstall can actually find the program so I can get rid of it. What is going on?
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  2. Porthos's Avatar
    Posts : 881
    Win 10
       #2

    cloa513 said:
    I get the false positives of viruses and links to OneSafe PC Cleaner Premium page but neither Malwarebytes nor uninstall can actually find the program so I can get rid of it. What is going on?
    When and where do you see these warnings? Do you happen to use Chrome as you browser?
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  3. Posts : 34
    Win 10 64 byte Home
    Thread Starter
       #3
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  4. Porthos's Avatar
    Posts : 881
    Win 10
       #4

    I assume Malwarebytes is reporting these warnings?

    Could you export and post a protection log from Malwarebytes showing these warnings/detections.
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  5. Posts : 34
    Win 10 64 byte Home
    Thread Starter
       #5

    No only just installed Malwarebytes. It is alerts on Win10 Defender. I have McAfee Security Suite as required by my service provider (JCOM). Defenders lists PUA and others OneSafe PC Cleaner it seems I am infected but not found by antimalware-virus-warnings.gif

    - - - Updated - - -

    Also my hard disk has been running fast. I removed some startups and the operating system failed to load maybe because it is cold. Currently running full scan on McAfee after the quick scan found no problems.

    - - - Updated - - -

    Porthos said:
    I assume Malwarebytes is reporting these warnings?

    Could you export and post a protection log from Malwarebytes showing these warnings/detections.
    McFee also found no viruses on a full scan, yet still getting Windefender alerts.
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  6. oscer1's Avatar
    Posts : 526
    win 10
       #6

    Hi you cant or shouldn't be using two av's. I would get rid of McAfee using the uninstall tool. McAfee is known to cause issues.
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  7. Posts : 34
    Win 10 64 byte Home
    Thread Starter
       #7

    Unfortunately, cant do that. So should I disable windefender?
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  8. oscer1's Avatar
    Posts : 526
    win 10
       #8

    well I am not going to say to disable it. it is your choice I have already gave my opinion on what one to get rid of. seen so many people have computer issues that came down to McAfee being the issue.
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  9. Porthos's Avatar
    Posts : 881
    Win 10
       #9

    @cloa513
    If that is windows 10, that defender window seems to be fake to me. With Mcafee installed Defender is automatically disabled.
    Last edited by Porthos; 11 Feb 2020 at 00:25.
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  10. Posts : 34
    Win 10 64 byte Home
    Thread Starter
       #10

    It is Chrome reporting that is the issue. I removed the Free Video Converter, Online Video Downloader, Screen Recorder - OnlineVideoConverter.com and hopefully that will fix it.
      My Computer


 
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