Privacy error on one computer for one specific website

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  1. Posts : 5
    Windows 10 Pro
       #1

    Privacy error on one computer for one specific website


    Hello,

    I hope someone here can help, because I feel like I have exhausted all of my other options. So I have a website, Josh and Jamie Photography | Hampton Roads and Virginia Beach Wedding Photography, that is built on the Wordpress platform. If I access my site or WP backend from any other computer (including my laptop on the same network or my iPhone), everything works as expected with no problems. However, on my main desktop PC, I get different errors, depending on the browser I am using.

    Please note that all software and OS are updated and current, and I am using Avast Antivirus and MalwareBytes.

    These are the errors I get:

    Chrome: Privacy Error - NET::ERR_CERT_COMMON_NAME_INVALID
    Firefox: No error, just goes directly to the default page of the host server that my site resides on
    Edge: This Site Is Not Secure - Error Code: DLG_FLAGS_SEC_CERT_CN_INVALID

    I have tried various troubleshooting methods that I have found for those specific errors, and none have worked. I have also tried disabling Avast and MalwareBytes as well, but to no avail. My webhost confirmed that SSL certificate is installed correctly, so it's not their problem.

    Any help that someone could provide would be greatly appreciated!
      My Computer


  2. Posts : 27,673
    Windows 10 Pro x64 Version 21H1
       #2

    Hi OVJosh. Welcome to the TenForums @OVJosh

    Have you cleared all browsing data for Chrome and Edge (History, cookies, cached files, site data, everything except passwords.

    Are you using bookmarks / favorites in edge and chrome to access? If so key in address directly in address bar.

    I would also issue the following to to clear out network.

    Run the following five bolded commands. Use a Command Prompt(admin) or Powershell(admin)

    Do not key in info in brackets, there for your information.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refresh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)
    netsh interface ip delete arpcache (reset Address Resolution Protocol cache)


    Ken
      My Computer


  3. Posts : 6,979
    windows 10
       #3

    Are using http or https?
      My Computer


  4. Posts : 5
    Windows 10 Pro
    Thread Starter
       #4

    Https
      My Computer


  5. Posts : 8,701
    Mac OS Catalina
       #5

    I had zero issues going to it and clicking on some links.
      My Computer


  6. Posts : 1,104
    Windows 10 Pro (+ Windows 10 Home VMs for testing)
       #6

    Is date and time correct on the PC?
      My Computer


  7. Posts : 5
    Windows 10 Pro
    Thread Starter
       #7

    Hi Ken

    I tried all of your suggestions, but to no avail.

    To answer the other questions, date & time are correct, synced automatically.

    As I noted before, the problems that I am having accessing my site are only occurring on my main desktop PC. If I go from any other computer, it works fine. This is not convenient, though, as my main PC is where I do all of my graphics and design.
      My Computer


  8. Posts : 8,701
    Mac OS Catalina
       #8

    What browser are you seeing this problem with? It can also be a bad certificate on that computer.
      My Computer


  9. Posts : 27,673
    Windows 10 Pro x64 Version 21H1
       #9

    Are you saving passwords in a browser or a extension (Lastpass) or an tool like roboform?
      My Computer


  10. Posts : 5
    Windows 10 Pro
    Thread Starter
       #10

    Yes, I do use Lastpass. Could that be the problem?
      My Computer


 

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