Avira fail to update for days and days. Same report. How to resolve ?

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  1.    #1

    Avira fail to update for days and days. Same report. How to resolve ?


    I have noticed for days and days my Avira it's not updated................ it's obtain ever same report and on log event's this is this errors for about two months.

    I have tryed to press on manual update and it's report this errors after about 30/40 seconds:
    Code:
    Avira Antivirus Pro Updater 
    Aggiornamento completo del prodotto
    
    Ora di creazione: giovedě 16 maggio 2019 22:02:51
    
    Sistema operativo:
    Windows 10 Home ()  [10.0.17134] 64 bit
    
    Informazioni sul prodotto:
    Versione del prodotto: 15.0.44.143
    Updater: C:\Program Files (x86)\Avira\Antivirus\update.exe 15.0.44.37
    Risorsa aggiornamento: C:\Program Files (x86)\Avira\Antivirus\updaterc.dll 15.0.37.178
    Libreria: C:\Program Files (x86)\Avira\Antivirus\update.dll 15.0.43.14
    GUI: C:\Program Files (x86)\Avira\Antivirus\updgui.dll 15.0.44.79
    
    Directory temporanea: C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\
    Cartella di backup: C:\ProgramData\Avira\Antivirus\BACKUP\
    Directory dapos;installazione: C:\Program Files (x86)\Avira\Antivirus\
    Cartella Updater: C:\Program Files (x86)\Avira\Antivirus\
    Cartella AppData: C:\ProgramData\Avira\Antivirus\
    
    Impostazioni di connessione:
    - Tipo di connessione:	Server Web
    - Tipo di trasferimento	Connessione esistente
    - Impostazioni proxy:	Nessun proxy
    
    22:02:51 [UPD] [INFO]       Get product file from update server using direct connection.
    22:02:51 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:02:51 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:02:54 [UPD] [INFO]       Get product file from update server using direct connection.
    22:02:54 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:02:54 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:00 [UPD] [INFO]       Get product file from update server using direct connection.
    22:03:00 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:03:00 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:09 [UPD] [INFO]       Get product file from update server using direct connection.
    22:03:10 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:03:10 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:10 [UPD] [INFO]       Get product file from update server using system proxy.
    22:03:10 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:03:10 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:13 [UPD] [INFO]       Get product file from update server using system proxy.
    22:03:13 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:03:13 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:19 [UPD] [INFO]       Get product file from update server using system proxy.
    22:03:19 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:03:19 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:28 [UPD] [INFO]       Get product file from update server using system proxy.
    22:03:28 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: -32001. Controlli la connessione Internet o le impostazioni proxy.
    22:03:28 [UPD] [ERROR]      Connessione all'update bridge Avira non riuscita: UpdBr: no update available: unknown error. Error Code: 4294935295. Controlli la connessione Internet o le impostazioni proxy.
    22:03:28 [UPD] [ERROR]      Impostazioni mancanti dall'updater bridge: nessun elenco dei nomi dei file e nessun server di aggiornamento disponibili.
    22:03:28 [UPD] [ERROR]      Nessuna connessione Internet.
    
    
    Riepilogo:
    **********
    	0 file scaricati
    	0 file installati
    
    	giovedě 16 maggio 2019 22:03:28
    
    Aggiornamento non riuscito! Errore: 4
    It's say "No internet connection" but it's not true................. what i need to do to try to resolve this issue ?
    Someone has some info about that ??

    Thanks in advance...........
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 14,677
    Windows 10 Pro x64 Build 1809
       #2

    What Firewall are you running? Have you checked to see if a rule is preventing access to Internet?

    To see Windows firewall click Start and type

    Windows Defender firewall with Advance Security (at least English version)
      My ComputerSystem Spec

  3. TairikuOkami's Avatar
    Posts : 3,756
    Home 1903 x64 10.0.18362.175
       #3

    I imagine a virus might have blocked it, maybe via HOSTS?

    Since you have Pro version, why do not you contact them?

    Technical Support for Consumer Products
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 14,677
    Windows 10 Pro x64 Build 1809
       #4

    Building on that idea open the Host file

    C:\windows\System32\drivers\etc\host

    Lines in a host file with a # sign in front of them are "Commented Out". They are there for information purposes.


    Do you have any active lines?
      My ComputerSystem Spec

  5.    #5

    Caledon Ken said: View Post
    What Firewall are you running? Have you checked to see if a rule is preventing access to Internet?

    To see Windows firewall click Start and type

    Windows Defender firewall with Advance Security (at least English version)
    I have the windows defender firewall disabled........ i have also tryed to open the "Windows Defender Firewall" for check and yes the windows firewall result disabled.

    TairikuOkami said: View Post
    I imagine a virus might have blocked it, maybe via HOSTS?

    Since you have Pro version, why do not you contact them?

    Technical Support for Consumer Products
    Because i don't have idea if it's just my issue/trouble or if it's a common issue maybe caused, for example, by windows 10 or other my software i installed recently.

    Caledon Ken said: View Post
    Building on that idea open the Host file

    C:\windows\System32\drivers\etc\host

    Lines in a host file with a # sign in front of them are "Commented Out". They are there for information purposes.


    Do you have any active lines?
    Apparently not......... under the default comment's there's nothings...... my host file's it's totaly cleared:
    Code:
    # Copyright (c) 1993-2009 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    #      102.54.94.97     rhino.acme.com          # source server
    #       38.25.63.10     x.acme.com              # x client host
    
    # localhost name resolution is handled within DNS itself.
    #    127.0.0.1       localhost
    #    ::1             localhost

    *EDIT*
    On this last about two hours i have also tryed to do some research by google about some errors in my log report...
    For example i have found this article:
    AVAST and Avira confirms April 2019 Update issues | Born's Tech and Windows World

    It's a recent article.......say Avira as confirm update problems whit latest patch of windows 7 apparently 8.x and 10.
    Someone can confirm or know some information about this ?
    Last edited by DjDiabolik; 4 Weeks Ago at 21:08.
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 14,677
    Windows 10 Pro x64 Build 1809
       #6

    Lets assume this is true. I would think the Avira forum would be the best bet, this is an excellent forum but for a specific product I think I would head there. I would note that aticle you posted in the Avira section it talked about running slow, not about being unable to get updates.

    I think is was already mentioned if you bought, the Pro Version, then you should be entitled to some support.

    One last thing I would try. See if Avira has a removal tool on their site that provides for a complete removal.

    Then re-installed.

    Before doing this take any precautions to release license so you can re-install.
      My ComputerSystem Spec


  7.    #7

    Caledon Ken said: View Post
    Lets assume this is true. I would think the Avira forum would be the best bet, this is an excellent forum but for a specific product I think I would head there. I would note that aticle you posted in the Avira section it talked about running slow, not about being unable to get updates.

    I think is was already mentioned if you bought, the Pro Version, then you should be entitled to some support.

    One last thing I would try. See if Avira has a removal tool on their site that provides for a complete removal.

    Then re-installed.

    Before doing this take any precautions to release license so you can re-install.
    Sorry for my late answers.........

    In this week i have tryed so many ways.... i have tryed already to uninstall and reinstall after a uninstallation do by RevoUninstaller (and do a complete remove to registry) reboot windows an do a reinstall but apparently this not resolve this issue.

    I have already tryed to contacted the support...... i have contacted the support and i have reported some logs...... apparently this my current license it's workings on windows 7 and it's working on other pc but it's not works on my home pc and i don't have idea if it's my internet provider issue or if it's a my windows setup.

    Also over internet apparently there are not many users reporting similar issue and i don't thinks avira team can investigate about this my issue....
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 14,677
    Windows 10 Pro x64 Build 1809
       #8

    Time to ditch them and move on.

    If all other online activities work then this is their issue and they should support you.

    If you have a spare disk you could see if a clean installation works. This would then indicate it is your issue or their issue.
      My ComputerSystem Spec

  9.    #9

    Yes.... I need to know for example if Avira it's completely supported on windows 10... For example about 5 minutes ago i see on "Security" tabs on windows 10 and here Avira it's reported installed but it's say it's disabled and it's appears to my a notify to enable windows defender.

    Very strange because there's a totally different advice....... apparently Avira there's no report errors in his services... all apparently it's works but only the update procedure fail every time..... :)
    For now i don't thinks a clean installation of windows it's a good idea.......... but i can confirm internet it's works whitout any apparently issue....... i don't have idea if it's only a avira issue or somethigs like incompatible whit my os setup.....
      My ComputerSystem Spec

  10. Caledon Ken's Avatar
    Posts : 14,677
    Windows 10 Pro x64 Build 1809
       #10

    This page has several hits on updating.

    Answers Knowledgebase - Avira Support

    I hear you on clean install but I would try this only on a spare disk. I have to believe Avira works with Windows 10, otherwise they would be out of business.

    You could try these commands to do so reset in your network.

    Run the following six bolded commands. Use a Command Prompt(admin) or Powershell(admin)

    Do not key in info in brackets, there for your information.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refresh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)
    netsh interface ip delete arpcache (reset Address Resolution Protocol cache)
    netsh advfirewall reset
      My ComputerSystem Spec


 
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