Windows Defender not scanning

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  1.    #1

    Windows Defender not scanning


    Dear All,

    I was recently checking my windows defender setting and decided to open windows defender setting from search, which opened up this
    Click image for larger version. 

Name:	Security.png 
Views:	53 
Size:	279.5 KB 
ID:	224909.
    surprised, I decided to open up virus & threat protection to check from there but this showed up with most items showing not available.
    Click image for larger version. 

Name:	Virus & Threat.png 
Views:	53 
Size:	317.9 KB 
ID:	224910
    i tried to to update but it wont do anything. I tried to manually update (downloaded from Microsoft website). it still dint do anything.
    then i decided to check Virus & Threat Protection settings and this showed
    Click image for larger version. 

Name:	Virus & Threat Setting.png 
Views:	49 
Size:	324.8 KB 
ID:	224912

    Therefore i decided to download malware bytes and found 16 threats, report attached

    Please help me out on what I should do next. if you need anything else.. please let me know!
    Windows Defender not scanning Attached Files
      My ComputerSystem Spec

  2. AndreTen's Avatar
    Posts : 16,716
    Windows 10 (Pro and Insider Pro)
       #2

    You have Trojan.BitCoinMiner

    Download and run Rkill (stopping malware processes)
    Run Malwarebytes again (enable rootkis this time)
    Download and run ADWcleaner

    Edit: add Roguekiller to the list... to check if your system is cleaned.
      My ComputersSystem Spec

  3.    #3

    AndreTen said: View Post
    You have Trojan.BitCoinMiner

    Download and run Rkill (stopping malware processes)
    Run Malwarebytes again (enable rootkis this time)
    Download and run ADWcleaner

    Edit: add Roguekiller to the list... to check if your system is cleaned.
    Ok. I have done all that you have asked. All reports attached. I have scanned from kaspersky as well and it has shown clean as well. What should I do nexT?
    Windows Defender not scanning Attached Files
      My ComputerSystem Spec

  4. AndreTen's Avatar
    Posts : 16,716
    Windows 10 (Pro and Insider Pro)
       #4

    looking good to me

    Windows defender is working now?

    All this is after system restart? If so, Make the backup Image of clean system in case you get something nastier
      My ComputersSystem Spec

  5.    #5

    AndreTen said: View Post
    looking good to me

    Windows defender is working now?

    All this is after system restart? If so, Make the backup Image of clean system in case you get something nastier
    unfortunately, it hasnt changed.I still cannot access windows defender! and have tried to update using windows update but even that it broken. really screwed here.
    Last edited by obaidrasheed18; 4 Weeks Ago at 10:10.
      My ComputerSystem Spec

  6. AndreTen's Avatar
    Posts : 16,716
    Windows 10 (Pro and Insider Pro)
       #6

    obaidrasheed18 said: View Post
    unfortunately, it hasnt changed.I still cannot access windows defender! and have tried to update using windows update but even that it broken. really screwed here.
    Start with running sfc /scannow

    check if services are running:
    In Run dialog box, type 'services.msc' and hit enter. search for 'Security Center'.
    Right click on 'Security Center' and click on 'Restart'.
    Check registry:
    navigate to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options.

    if there is any entry for MSASCui.exe, MpCmdRun.exe or MsMpEng.exe then right click on it and click on Delete. If you do not find any of these entry then it is normal and you don't need to do anything.
      My ComputersSystem Spec

  7.    #7

    I have scanned using sfc /scannow and it is clean.

    In services, I found security center but I cant access any option when right clicked (grayed out)

    I was only able to find MsMpEng.exe and I have deleted it.
      My ComputerSystem Spec

  8. AndreTen's Avatar
    Posts : 16,716
    Windows 10 (Pro and Insider Pro)
       #8

    obaidrasheed18 said: View Post
    I have scanned using sfc /scannow and it is clean.

    In services, I found security center but I cant access any option when right clicked (grayed out)

    I was only able to find MsMpEng.exe and I have deleted it.
    Guess last one was in registry.

    Try 2nd part again (after restart) - services.

    Edit: Do you have any other anti virus installed? Check, if there AV like McAffee, or Avast in Programs

    Edit2: Was that successful? If not, I would suggest repair with in-place upgrade (mounting ISO of same version of Windows and running setup.)
    tenforums tutorials |repair-install-windows-10-place-upgrade
    Last edited by AndreTen; 4 Weeks Ago at 02:23.
      My ComputersSystem Spec

  9.    #9

    Unfortunately nothing has worked out. This is a lenovo laptop so I am just gonna use Reset this PC option and try again. Really shocked on what has happened. It has only been a month using this laptop!
      My ComputerSystem Spec

  10. AndreTen's Avatar
    Posts : 16,716
    Windows 10 (Pro and Insider Pro)
       #10

    obaidrasheed18 said: View Post
    Unfortunately nothing has worked out. This is a lenovo laptop so I am just gonna use Reset this PC option and try again. Really shocked on what has happened. It has only been a month using this laptop!
    You never reported, if you have other antivirus solutions installed. In that case, you would have to use their cleaners to uninstall.

    Sorry to hear that anyway. Hope reset will work.
      My ComputersSystem Spec


 
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