THIS DOES NOT WORK if it's the same piece of malware that's "doing the rounds" -- Malwarebytes shows CLEAN when it ISN'T. A lot of free A/V software isn't any good at handling this type of Virus --it's amazing how many people think Malwarebytes is a 100% catchall for every computer virus known to man.
The chances are that this is a "Rootkit" type of Virus --the only 100% SAFE WAY is to re-format the HDD and re-install your OS from scratch.
If you have a CLEAN backup, still re-format the HDD and then install the Backup.
I always after a CLEAN install of the OS take a backup, and then after installing my programs take another backup BEFORE doing anything on the Internet other than installing Ms Updates. Don't visit ANY SITE until you've got your first decent baqckup - then you can always install a CLEAN backup without the hassle of a complete re-install.
Some A/V software purports to catch Rootkit type of Viruses - however my experience is that unless it's an ENTERPRISE strength A/V software package - and even THESE aren't always 100% successful either you won't cleanse the computer with a standard consumer grade A/V product (even the paid ones).
These latest set of Viruses are different from previous infections which although time consuming could be removed fairly easily.
NEVER EVER CALL THE SCAMMERS -- THAT'S HOW THEY MAKE THEIR MONEY !!! - THEY MAY EVEN REMOVE THE MALWARE BUT PUT SOMETHING ELSE ON YOUR MACHINE -- THEN BANK ACCOUNT EMPTIED ETC ETC.
I've had that problem recently and deleted all the cache files I could find and it went away but yesterday after I installed build 10525 and surfed alil it came right back. The only way I could get rid of it was to run Junkware Removal Tool from Bleeping Computer.
Unless you've actually HAD this wretched mess on a computer and dealt with it then most of the "standard" advice that used to work until recently getting rid of this junk is JUST PLAIN NO GOOD.
You still see reports of this coming up again even after people who had this problem on their machines have decided to install the latest new build (10525) from their 10240 builds via upgrade.
Some of these "Infections" -- I don't care what they are technically called -- viruses, malware or even "Green Cheese" for all I care, --they are still a NUISANCE and the people writing these are obviously getting better at it than some of the current feeble updates made by Anti-Virus software manufacturers. -- They are almost AS BAD AS THE SCAMMERS by flogging you products that don't do the job properly.
All I can say is my method - while labour intensive does work in clearing this piece of junk 100% of the time --if you want to try other methods - don't come back and complain a few days later that the problem has re-appeared again !!!!!
I took care of it but I had to tell him to never ever call a number that appears in a popup such as that which tries to portray itself as a system warning. There are certain numbers that you can call that can automatically bill your phone hundreds of dollars just for it picking up on the other end. You'd likely get the money back when fighting with the phone company for the first time but if you're stupid enough to do it again you can kiss that money goodbye.
And yes, the problem exists in other browsers as well because they've designed the page to be unclosable from other browsers as well. Clearing your cache won't change it because it's not a cache issue. It's an open page issue. If, when you re-open the browser it automatically reopens previous pages, then you get stuck in this loop.
We're not talking about a real virus here, we're talking explicitly about a webpage you can't close that claims you have a virus (often has a synthetic voice as well to be doubly annoying).
I've landed on this page.. hundreds of times, often from malvertizing (ads that redirect you).
Your av program should easily spot the other bogies and take care of those fast. Initially however the Task Manager gets a new name like "Windows Process Doctor" when not able to close the browser up. Same scam new name been going on now for several years actually! The scam is quite simply geared to get you to pay for ??? Nothing! Here I dissect bugs and learn how to nuke them fast and have to agree with jimbo45 readily about Malwarebytes or any other free trial being able to nuke everything 100% and being a waster or more time downloading useless wares rather then manually getting rid of... This type of scam is designed to bypass and be missed by "every" malware remover out there to begin with since it is not by them as any type of actual threat! That's how the scam works to make you believe that it is when it isn't!