Hello
Keep getting these popups to call Microsoft due to PC infection, i know it's possibly trying to install Ransomware on, told her to ctrl alt, delete and end task, and conducting online scan now with Eset online scan, then Malwarebytes afterwards
Real time protection is Avast Free 19.1.2360, same as My Systems
Anything else i should do to solve this matter?
Ad ADWcleaner to the list.
It would be wise to search with part of "exact message" to find cleaning procedure. Post it here and somebody would give you better advice..
Will Do, and will try to get the exact message, and go from there, it's came up two to three times while she was trying to use the PC, browsing somewhere with Microsoft Edge
Note: All Systems some reason have PUP.Optional.Brighttag detection for some reason
Eset online scan found nothing
Avast Full Scan found nothing
Last edited by AMDMan2016; 18 Jan 2019 at 14:55. Reason: More Info/Pictures
Hi.
Here's what I would do:
1. download ADWCleaner, Ccleaner free version and Malwarebytes free version
2. run ADWCleaner, let it clean and reboot the system
3. disconnect from the internet
4. run Ccleaner on all the web browsers on the system (whether they are used or not), clearing out cache, history, cookies, and session.
5. open an admin command prompt and flush the dns cache by typing ipconfig /flushdns
6. reconnect to the internet and run Malwarebytes Antimalware, being sure to run a custom scan on the entire C drive, and check the box to scan for rootkits.
That should do it.
Ok will get that done asap here, and then check the other networked systems, as even when i run ADW cleaner on the other systems always find Brighttag detection, Malwarebytes on other systems clean, but will perform those steps, and have it all back to normal asap here
Here's some additional information, if you find you need it.
How to remove S.thebrighttag.com redirect (Virus Removal Guide)
.
Yeah but which free program is the question as i'm very careful when i do installs myself, unknown on Mom doing installs of her own, but i dont' see anything suspicious in add/remove programs at the moment, but i'll do another check shortly here
This PC i know has Any video converter free (used to convert some videos at times) i just uncheck the items it wants to install with it
Programs Installed on Desktop 1
are as follows
3D Viewer
AdBlock Plus
Adobe Flash Player 32 PPAPI(used for Firestorm secondlfie viewer)
Alarms & Clock
American Truck SImulator
Any Video Converter 6.2.9
App Installer
Avast Free Antivirus
Battlefield 4
Battelog Web Plugins
Calculator
Crystal Diskinfo 8.0.0
Discord
ESN Sonar
Euro Truck simulator 2
Feedback Hub
Firestorm-Betax64
Game Bar
Get Help
Google Chrome
Grand Theft Auto V
Groove music
Gyazo 3.5.3.0
HEIF Image Extensions
HP Drop Box Plugin
HP Eveny 4520 series basic device software
HP Envy 4520 series Help
HP Google Drives Plugin
HWinfo64 version 6.00
LastPass Free Password Manager
Logitech Gaming Software 9.02
Macrium Reflect Free Editon
Mail and Calendar
Malwarebytes version 3.6.1.2711
Maps
Messaging
Microsoft Office 365
Microsoft OneDrive
Microsoft Photos
Microsoft Solitarie Collection
Microsoft Store
Microsoft To Do
Microsoft Visual C++(several of those)
Mixed Relaity Portal
Mobile Plans
Movies & TV
My Office
Need For SPeed PayBack
Netflix
Nvidia 3D vision Controller drive 390.41
Nvidia 3D vision driver 417.71
Nvidia Geforce Experience 3.16.0.140
Nvidia HD Audio Drive 1.3.38.4
Nvidia Physx System Software 9.18.0907
Office Lens
One Note
Origin
Paint 3D
People
Pinball FX3
Powerchute personal editon 3.02(for UPS Device)
Print 3D
Product Improvement Study for HP Envy 4520
Punkbuster Services
Realtek High Definiton Audio Driver
Revo Uninstaller 2.06
Rockstar Games Social CLub
Shuffle Party
Skype
Snip & sketch
Speedtest
Spotify
Steam
Sticky Notes
Sway
TIps
Virutal DJ 2018 (Paid program)
Virtual DJ 2018 64bit beta
VLC Media player
voice recorder
VP9 Video extenions
Weather
Western Digital SSD Dashboard
Xbox
Xbox Game Speech WIndow
Xbox Live
Your Phone
(Too Much 3rd party software) maybe, no idea--Thinking next Clean install reducing software load a little bit lol, 3 Games only on this system possibly, Battlefield 4, Grand Theft Auto V, Pinball FX3, maybe move Need For speed Payback to Laptop System lol
when 64bit virtual dj final--then will only have 64bit version installed
Firestorm beta should be finalized this month
Last edited by AMDMan2016; 18 Jan 2019 at 23:21.
Time to manually disinfect your Google Chrome profile. Go to c:\users\%username%\AppData\Local\Google\Chrome\User Data\Default -> back it up and them manually remove everything except those files (bookmarks, cookies, etc) you want to keep. I find this is the only way to remove a recurring Chrome infection (where you run AdwCleaner and the infection keeps coming up).
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