Eset delete window file

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  1. Magas's Avatar
    Posts : 7
    Windows 10
       #1

    Eset delete window file


    Hello folks. Can you help me please?

    Last night (late night) i get new pc with windows 10 inside. Before on old PC i used Eset smart security so i thought it gonna be good idea install this anti-virus in the new pc.

    Before and after installation everything was fine. After one hour Eset window pop up with virus message. My head like vanished and i can't tell what that message was and what eset found..

    But it was about windows tool search.. and there was 3 word. i just can't remember now. After this i just google it and there was writed that this is not virus but only windows search tool to find all stuff programs etc.

    Accidentally i pushed not ignore but clean that "virus". And after this search bar start not show any result. PC start to be slow. Icons on desktop with no logo. I can't turn on some windows programs like Run or Services. What i can use still is Control Panel.

    I just don't know what to do and how to fix this. Can you help me please? I don't have restore point. I try rebuild Index by instruction but it not help me. After restart same problem. I think all this because i delete something important.

    btw when i search about that "virus" i used Chrome. But after this Clean thing in history i can't look what i write because there is no history about it.

    I try google about eset and virus he found in win 10 but i can't found what particular it calls.. what i remember that words was windows, tool, search, exe something like that..

    p.s. i need change language in pc. When i open Region & Language window stuck and what i can do just push X to slose. System just can't respond.
      My Computer

  2. Magas's Avatar
    Posts : 7
    Windows 10
    Thread Starter
       #2

    ok so this forum is empty? Nobody can't help me or offer something?

    I try look solution and here what i get from one test. Maybe this is the problem? Btw today all icons become like blank paper. There is one image on my desktop when i trying open it with windows defaul program it can't open. What i can still use is Chrome browser and control panel.

    Here is photo:

    Eset delete window file-problem.png

    I try use this youtube video but it not help me fix the problem. Fix Start Menu And Cortana Not Working In Windows 10 - YouTube

    So bad i can't remember those word. Just not stuck in my head..
      My Computer

  3. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #3

    Hello Magas and welcome to tenforums. I use ESTE Smart Security on 5 systems and have had no problems at all with it. Perhaps you picked up a virus somewhere and ESET did what it is supposed to do. It is not uncommon at all for a virus to attach itself to a system file.

    There are several things you could try to salvage your system but probably the quickest and easiest to do would be a repair install to replace any missing or damaged files. You will need an ISO or installation files of the same exact version of Windows 10 you have installed. This will tell you how. Repair Install Windows 10 with an In-place Upgrade | Tutorials
      My Computers

  4. Magas's Avatar
    Posts : 7
    Windows 10
    Thread Starter
       #4

    @essenbe, thank you for your replay. Now i feeling that i em not alone in this world with this problem. :)

    Finally i remember what Eset clean! The name was: searchprotocolhostexe - after this file gone when i accidentally pushed button everything start. As i say i can't open any progrem except chrome ant panel.

    Btw this window is original and Eset was downloaded from oficial web page. I used 30 trial. Why Eset find searchprotocolhostexe i don't know. It's secret for me too because when i was with win7 everything was fine and i never had problem like this.

    I will try read your info page. Just i don't know how i gonna install original win to my usb if i have CD?! I don't have cd drive. And i don't know is USB gonna work..
      My Computer

  5. ThrashZone's Avatar
    Posts : 7,107
    3-Win-7Prox64 2-Win10Prox64
       #5

    Hi,
    Does new computer mean fresh out of the box or just New to you and actually 2nd hand ?
      My Computers

  6. Magas's Avatar
    Posts : 7
    Windows 10
    Thread Starter
       #6

    @ThrashZone , yes. New PC from shop. As i wrote already last night i touch it first time and this nightmare start.

    I read little so maybe first i try fix this problem. After that we will see if somebody can help me from methods.

    of course i can chose easy way and make fresh reinstall but i like hard paths. :) I will test if i can plug in USB and if somebody happens in windows.
      My Computer

  7. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #7

    The easy way would be the Repair Install. It should leave all your programs and personal files installed, although I would back up my personal files first, just in case.
      My Computers

  8. ThrashZone's Avatar
    Posts : 7,107
    3-Win-7Prox64 2-Win10Prox64
       #8

    Hi,
    Not a refurbished ?
    What manufacture sorry if I missed this info.
      My Computers

  9. ThrashZone's Avatar
    Posts : 7,107
    3-Win-7Prox64 2-Win10Prox64
       #9

    Hi,
    An example would be most new computers come with security preinstalled like norton/ mcafee/...
    This might of been the virus eset found or thought was a virus...
      My Computers

  10. Magas's Avatar
    Posts : 7
    Windows 10
    Thread Starter
       #10

    @ThrashZone, this PC was created from parts to play games and do other stuff. But parts was from shop. It was new with boxes not used. I chosed what parts i want and my brother friend help me to add them. I saw all process and after that he install Windows 10 pro from original CD that i bought too. He had external CD drive so install OS was easy for him.

    ok about my problem. I tried to do Repair Install but this not help me. Still same problem with not opening programs icons on desk blank. What happens new after this - start menu become black.

    I search little about searchprotocolhostexe and i found that couple people (with Avast anti-virus) had same problem with deleting this file. But they just delete it. After that no problem come with that. Btw after Repair searchprotocolhostexe not appear in windows/system32.

    I don't have other choise so i will do fresh install. Just before this i want to ask if nobody want to add somewhere clean searchprotocolhostexe file and i can download it? It was great to test if i add that file to system32 folder and see if this fix my problem.
      My Computer


 
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